problems netduma r1

[mercuryin]

Hi there,

 

I just buy a r1 netduma and I´m experiencing a few problems with it and I would like to receive some answers to how can I fix it.

 

My installation is as follow;

 

Virgin Media 350/25 with Superhub as modem/router connected to the netduma with a CAt7 cable. The Superhub is working as router and modem simultaneously because I have tried a few times with modem mode, ( disabling router ), but I do not receive my full speeds when I do this and I used to have more spikes and latency with Virgin in modem mode so is working as modem first and then as a router. ( New firmware with the superhub is working better than the old ones with the lag and spikes but still a lot of problems - issues with Puma chipset )

 

UPNP and Portforwarding disabled in Superhub modem and DMZ enabled to the netduma WAN IP.

 

Ok so now let me say the problems I´m having;

 

1. Can´t get a consistent NAT open with the NETDUMA and xbox one.

 

I have tried enabling UPNP first, disabling UPNP and enabling portforwarding and don´t work. The only way I can receive an open nat is disabling the GEO FILTER when I do the test in the console and then enabling it again when I play COD. I wonder if this is the way to get NAT open with the netduma or if I should have OPEN NAT even having GEOFILTER enabled. I think it should work if i have this enable but I don´t know, I need to ask you this question. I see many UPNP options inside the netduma, I have tried with each one but I wonder why I can see different UPNP boxes to tick and what function have each UPNP separately. Which one is the correct way to have UPNP enabled correctly.

 

2. I can´t play with my friends in a party. I do create a private lobby, I see the red circle and I add to them one by one to the whitelist with the sliders and I give them a name and I press update. I can see the red circles now with a different red circle. OK. But when I try to play a game in COD I receive an error from XBOX about the party voice is closed and something about my network connection is not working correctly. They are receiving an error too about something like I´m disconnected and when they try to join to me without an invitation to the party they receive the following message " unable to join the host " .

 

My setting with GEOFILTER is strict, ping assist 0, GEOFILTER including for example all Spain ( they are in Spain ). Anyway I have tried including all Europe and even the full globe  and nothing change with it. If I untick " strict " some of my friends can join me but others can´t.

 

3. When only I play COD and I try to force the server in Spain or Italy I can´t find any game, just works with the servers in Germany, Paris, etc.. I have tried joining to the HQ first and then do a search for a game and I can see the red circles around Spain even the big red circle in Madrid but can´t find any game after 20 minutes trying. Same happens with the Italy server.

 

4. Ban is not working too. When I play a determined server and after the game, I do ban this server still xbox connect to me to this server even after several minutes later. This problem looks happen more to me with the server in UK. I have tried with rebooting, with flushing cloud, etc. etc. and nothing works.

 

5. Without netduma I do a speed test and I receive my full speeds with ethernet cable Cat7 350/25 MB.

When I connect the netduma, I never get my full speeds I just receive 180MB even enabling turbo and super turbo speeds in miscellaneous. 

The only workaround I have found after several tests is to cheat my speeds configuring in congestion control setting my bandwidth as 650/25 MB. With this, I can get my full speeds 350/25 with an ethernet cable but it doesn´t work with WIFI. Anyway, I can see the point to this because if I do this I can´t have congestion control working so it doesn´t make sense to me to buy a new router and can´t get both things working, my full speeds and congestion control.....So I must refuse one of them, or I must choose between QOS or my full speeds.

 

 

I have read every single review, every single answer from the mods here and I can´t see consistent answers to some basic questions. 

For example some mods seems indicate that you need to do a full restart the XBOX when you do changes to the GEOFILTER in order to apply the changes and others mods or even the same mod seems to indicate the contrary that you must disable the GEOFILTER first when you turn on the console and before do a search with COD so I don´t know what is the official answer from NETDUMA to basic things like this one.

 

Thanks

 

Joseba

 

 

[BIG__DOG]

virgin hub should be in modem mode only, then in misc settings on R1 make sure cookies is enabled and turbo mode is enabled also. Then is device congestion control add your bandwidth figures and make sure reactive is ticked and not preemptive. You will get your full speeds.

 

If you insist on having your hub in router mode then you will have to add the ip address that your suberhub gives your R1 to the superhubs dmz. Then in superhub disable upnp and enable upnp on the R1. 

 

What model of superhub are you using? If it is the hub 3 then you must be aware of the intel puma 6 chipset issues that the hub 3 has and is a major factor in lag and ping spikes.

 

Also what country are you in? I thought virginmedia was only in the UK. If you are in the UK and trying to connect to servers in spain and italy then you are gonna have a bad gaming experience as connections to those countries are notoriously bad!

[pollutionblues]

The geofilter should only be enabled just before you search for a game. If you test your NAT with the geofilter enabled it will give you a false reading.

 

You only need to restart your console if you move your home location on the geofilter.

[mercuryin]

virgin hub should be in modem mode only, then in misc settings on R1 make sure cookies is enabled and turbo mode is enabled also. Then is device congestion control add your bandwidth figures and make sure reactive is ticked and not preemptive. You will get your full speeds.

 

If you insist on having your hub in router mode then you will have to add the ip address that your suberhub gives your R1 to the superhubs dmz. Then in superhub disable upnp and enable upnp on the R1. 

 

What model of superhub are you using? If it is the hub 3 then you must be aware of the intel puma 6 chipset issues that the hub 3 has and is a major factor in lag and ping spikes.

 

Also what country are you in? I thought virginmedia was only in the UK. If you are in the UK and trying to connect to servers in spain and italy then you are gonna have a bad gaming experience as connections to those countries are notoriously bad!

Virgin in modem mode only is giving me more spikes and latency issues than in router mode. Also I can´t get full speeds with modem mode versus router mode.

 

then in misc settings on R1 make sure cookies is enabled and turbo mode is enabled also. Then is device congestion control add your bandwidth figures and make sure reactive is ticked and not preemptive. You will get your full speeds.

 

I have read all of this before, I have tried and nothing change. The only thing that works for me is to cheat my bandwidth to 600/25 or so and I don´t understand why. 

 

If you insist on having your hub in router mode then you will have to add the ip address that your suberhub gives your R1 to the superhubs dmz. Then in superhub disable upnp and enable upnp on the R1. 

 

DMZ configured. Superhub already disable upnp and enable upnp on the R1...nothing change ! When you say upnp on the r1 where ? Because I can find UPNP settings inside miscellaneous and inside settings, so I have two different options for UPNP..Anyway I have tried with both, or enabling one and disabling the other one and nothing change. 

 

What model of superhub are you using? If it is the hub 3 then you must be aware of the intel puma 6 chipset issues that the hub 3 has and is a major factor in lag and ping spikes.

 

Superhub 3. I already know about puma chipset issues.

 

Also what country are you in? I thought virginmedia was only in the UK. If you are in the UK and trying to connect to servers in spain and italy then you are gonna have a bad gaming experience as connections to those countries are notoriously bad!

 

I´m in Liverpool, Uk but I´m spanish and sometimes I would like to play with spanish people and this is why I would like to try with Spain or Italy servers. I have read that the sweet ping is around 40ms so for me Spain server is like 40ms so I would like to try there but it doesn´t work for me the geofilter.

[mercuryin]

The geofilter should only be enabled just before you search for a game. If you test your NAT with the geofilter enabled it will give you a false reading.

 

You only need to restart your console if you move your home location on the geofilter.

Thanks, I realized about this as I have explained above and I have open nat doing this, however this do not change my problems with the geo filter, with my friends can´t join to me, etc. etc.

[BIG__DOG]

Create a private lobby, invite your friends and in the geo filter click on them and add them to allow list. You should then be able to game with them from now on in the future. You can also move your geo filter location to cover spain and italy if you so with.

 

you can also do it by going into your lobby before you do a game search and add them that way also.

[Netduma Jack]

Hi, welcome to the forum!

 

It seems like you've got great advice on your Geo-Filter issues so I'd recommend giving those a go and seeing how it plays out. For your speeds, ensure these settings are enabled:

 

- Reactive Algorithm

- 100% anti-flood

- Disable IPv6 in WAN, LAN & misc

- Disable deep packet in misc

- Enable turbo mode

- Enable super turbo mode

- Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds.

- Do a wired speed test from a PC

 

You should in theory get your full speeds with this setup, though the R1 is not designed for speed (and can usually only handle up to 600mbps max). You don't need those high speeds for gaming, so it's far better to prioritise gaming traffic / eliminate local congestion by setting Anti-Flood to 70/70. This will throttle your speeds but improve your game connection.

 

Let us know how you get on!

[mercuryin]

Hi there,

 

After changing my Virgin router to modem only, dmz to netduma, upnp enabled inside netduma settings, and disabled upnp in miscellaneous everything is working fine now, geo filter, open nat, etc.

 

The only thing is not working for me even testing different configurations is congestion control. I have tried with reactive, 70-70, 60-60, 50-50, and so on and nothing works. When I do saturate my line, I´m receiving several spikes from my 17/20ms iddle ping to 40/60 or even 120ms ping in pingplotter. 

 

I have tried with different sliders configuration and also with preemptive, also with device prioritization , unticking sharing excess, etc. and I can´stop the lag spikes when my twins are using wifi at home or a different computer.

 

There is no more devices connected to my Virgin Modem, just the netduma.

 

Any thoughts?

 

Thanks

[pollutionblues]

The congestion control will be working, the jitter you are getting will be down to the puma 6 chipset of the virgin hub I’m afraid.

[RL317]

Yeah I couldn't get an A+ grade for bufferbloat on Virgin Media. I could rarely get an A even outside of peak hours. If I was lucky I'd get an A with 20% down and 30% up sliders, but for the most part my base latency would spike from a minimum of 13ms to 30-50ms every two seconds without fail. I also got 150ms spikes to the Superhub several times a minute and a ton of packet loss despite trying new cables a few times, and I didn't even have the Superhub 3. I don't remember a day where I averaged even a few seconds of latency under 1ms to the Hub lol

 

Those higher bandwidth lines are probably more popular and thus even worse for jitter. I was on 50/3 and then 100/6 and it was just terrible. I was kinda glad when my Hub got rekt by lightning because I had an excuse to move to BT haha

[mercuryin]

But I don´t understand one thing. My base latency without netduma with Virgin Media goes from 17-22ms so with netduma congestion control activated the ping spikes to 60ms or 80ms when I use other devices in my lan should stop or be reduced, isn´t it ? I know Virgin has a big problem with the chipset, but this is not the case right now I think. 

[Netduma Admin]

Hi Mercury,

 

Let's go through this step-by-step so we can see where the problem is. What does Pingplotter say for each of these steps?

1. Virgin -> Netduma - > PC (no traffic, no Congestion Control): what is the base ping in this scenario? (If your line quality is good, it will be steady and low)
2. Virgin ->Netduma -> PC (flood traffic, no Congestion Control): what is the ping? It should be spiking up a lot
3. Vigin ->Netduma ->PC (flood traffic, apply Congestion Control): what is the ping now? it should return back to scenario 1

When applying Congestion Control, make sure you have done these:

• Correctly entered your total bandwidth speeds in Device Manager
• Set Anti-Flood to reactive and reduce to 70% for both download and upload
• For now, leave Device Prioritization in default position which means enabling Share Excess and clicking Reset Distribution on both download and upload
• Clear any Hyper Traffic rules you have created

Thanks

[mercuryin]

Hi Mercury,

 

Let's go through this step-by-step so we can see where the problem is. What does Pingplotter say for each of these steps?

1. Virgin -> Netduma - > PC (no traffic, no Congestion Control): what is the base ping in this scenario? (If your line quality is good, it will be steady and low)
2. Virgin ->Netduma -> PC (flood traffic, no Congestion Control): what is the ping? It should be spiking up a lot
3. Vigin ->Netduma ->PC (flood traffic, apply Congestion Control): what is the ping now? it should return back to scenario 1

When applying Congestion Control, make sure you have done these:

• Correctly entered your total bandwidth speeds in Device Manager
• Set Anti-Flood to reactive and reduce to 70% for both download and upload
• For now, leave Device Prioritization in default position which means enabling Share Excess and clicking Reset Distribution on both download and upload
• Clear any Hyper Traffic rules you have created

Thanks

Ok, please find attached the screenshots as required;

 

Option1:

1. Virgin -> Netduma - > PC (no traffic, no Congestion Control): what is the base ping in this scenario? (If your line quality is good, it will be steady and low)

 

Option 2: 

1. Virgin ->Netduma -> PC (flood traffic, no Congestion Control): what is the ping? It should be spiking up a lot

 

 

Option 3:

1. Vigin ->Netduma ->PC (flood traffic, apply Congestion Control): what is the ping now? it should return back to scenario 1

 

I have added a 4 option, it is the same as the third option above but it is a capture over wifi just in case you may need it;

 

[Netduma Admin]

Great screenshots. Thank you for taking the time to do them

 

You can see on test 1 that you have a lot of spikes. Given there was no traffic on the network at the time, this shows you have an issue either with your modem or your line. A good line would look like the third image on this post http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/

 

So these line problems mean that in test 3 when you apply Congestion Control, the graph is much better than test 2 but still has the spikes you saw in 1.

 

I highly recommend you contact Virgin and show them your graph on test 1. They should be able to do some line tests for you so they can find out what's causing the instability.

[RL317]

Yeah that looks a bit like mine from when I was with VM, with regards to the number of spikes anyway - only problem is they'd hit 50ms every two seconds from 13 and then I'd get random 100ms+ spikes several times per minute too

 

Congestion control stopped local congestion on top but couldn't touch the underlying jitter. Now on BT if I see spikes it's because I'm using the line without congestion control, otherwise it's flat (average <0.2ms jitter). Hopefully there's something that VM can do on their end to help, but tbh I've never seen a flat VM plot with any settings.