Jacndax v2 Posted December 17, 2017 Share Posted December 17, 2017 I think I may have a defective unit. With just my ARRIS modem connected to the NetDuma via the Poe port, both connected to port 1, with nothing else connected I get no wireless internet. I can see and connect to the netduma r1 network and access the 192.168.88.1 page but have no internet access. Any help would be greatly appreciated When I attempt to connect wired via ARRIS hybrid Modem/Router >>R1>>Linksys Router I cant connect to 192.168.88.1 or r1/ It seems that I'm not getting a wireless signal and no wired connection leading me to believe its the R1. Connecting ARRIS>>Linksys works fine. Let me know if you require any additional information Link to comment Share on other sites More sharing options...
ColonicBoom Posted December 18, 2017 Share Posted December 18, 2017 Probably just needs to forget whatever it was connected to previously. Turn them both off and wait 5 mins. Turn on the modem, wait 5 mins. Turn on the Netduma. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 18, 2017 Share Posted December 18, 2017 Probably just needs to forget whatever it was connected to previously. Turn them both off and wait 5 mins. Turn on the modem, wait 5 mins. Turn on the Netduma. Wrong. Stop telling people incorrect information!!! Final warning. I think I may have a defective unit. With just my ARRIS modem connected to the NetDuma via the Poe port, both connected to port 1, with nothing else connected I get no wireless internet. I can see and connect to the netduma r1 network and access the 192.168.88.1 page but have no internet access. Any help would be greatly appreciated Thanks, Jared Just restart your modem, while the Netduma stays on. Also, which Arris modem is it? ColonicBoom 1 Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 18, 2017 Author Share Posted December 18, 2017 Wrong. Stop telling people incorrect information!!! Final warning. Just restart your modem, while the Netduma stays on. Also, which Arris modem is it? ARRIS - SURFboard AC1750 Modem and Router Combo with McAfee - Black. I'm pretty sure this is the one. I'm at work at the moment or I would know for sure Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 19, 2017 Author Share Posted December 19, 2017 Tried to reset modem with netduma on still no internet Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 19, 2017 Netduma Staff Share Posted December 19, 2017 Tried to reset modem with netduma on still no internet Hi, welcome to the forum! Try this: 1: Have R1 unplugged from the hub 2: Put hub into modem mode, then reboot it 3: Connect Netduma port 1 to hub port 1 4: Connect to Netduma interface, go to miscellaneous settings then reboot 5: You should have internet If you still don't have Internet access, can you see a WAN IP in the Device Manager? Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 21, 2017 Author Share Posted December 21, 2017 I still am unable to get internet with the r1, I can't access device manager for some reason its blocked by mmc.exe Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2017 Administrators Share Posted December 21, 2017 What is that? Sounds like a specific PC issue then. Disable firewall and try again Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 21, 2017 Author Share Posted December 21, 2017 What is that? Sounds like a specific PC issue then. Disable firewall and try again Firewall was disabled when I got this error This error came up when I tried to go to device manager to see a WAN IP Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 22, 2017 Administrators Share Posted December 22, 2017 Can you take a screenshot so I can see everything please. Haven't heard of anything like this. Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 22, 2017 Author Share Posted December 22, 2017 Can you take a screenshot so I can see everything please. Haven't heard of anything like this. Sure, ill do it when I get home from work, it seems to be a common problem thanks to windows updates, I may just need to reinstall windows 10. Is the device manager something that needs to be accessed to make the R1 work for those with a Hybrid modem/router setup? Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 22, 2017 Share Posted December 22, 2017 Sure, ill do it when I get home from work, it seems to be a common problem thanks to windows updates, I may just need to reinstall windows 10. Is the device manager something that needs to be accessed to make the R1 work for those with a Hybrid modem/router setup? ...the device manager on the router, not windows. http://192.168.88.1/cgi-bin/devpanel.sh ColonicBoom 1 Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 22, 2017 Author Share Posted December 22, 2017 ...the device manager on the router, not windows. http://192.168.88.1/cgi-bin/devpanel.sh Great, now I feel like an idiot... Thanks ColonicBoom 1 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 22, 2017 Share Posted December 22, 2017 Great, now I feel like an idiot... Good lol Now can you see a WAN IP in the Device Manager? ColonicBoom 1 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 22, 2017 Share Posted December 22, 2017 Do this: Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page will appear. On the Login page, enter admin in the Username field. Enter password in the Password field. Click the Apply button. The System Basic Setup page will appear. On the System Basic Setup page, click the LAN Setup link on the top menu. The LAN Settings page will appear. On the LAN Settings page, click the NAT Mode drop-down menu and select Bridged. Click the Apply button. The system pop-up window will appear. Click the OK button on the system pop-up window. The SBG7580-AC has now been configured for bridge mode. http://arris.force.com/consumers/articles/General_FAQs/SBG7580-AC-Bridge-Mode-Setup/?l=en_US&fs=RelatedArticle#Enable Then connect the Netduma to port 1 on the modem. You may have to power the modem off and on once bridge mode is set to get internet after connecting the Netduma. ColonicBoom 1 Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 22, 2017 Author Share Posted December 22, 2017 Do this: Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The Login page will appear. On the Login page, enter admin in the Username field. Enter password in the Password field. Click the Apply button. The System Basic Setup page will appear. On the System Basic Setup page, click the LAN Setup link on the top menu. The LAN Settings page will appear. On the LAN Settings page, click the NAT Mode drop-down menu and select Bridged. Click the Apply button. The system pop-up window will appear. Click the OK button on the system pop-up window. The SBG7580-AC has now been configured for bridge mode. http://arris.force.com/consumers/articles/General_FAQs/SBG7580-AC-Bridge-Mode-Setup/?l=en_US&fs=RelatedArticle#Enable Then connect the Netduma to port 1 on the modem. You may have to power the modem off and on once bridge mode is set to get internet after connecting the Netduma. Im at work currently so I wont be to do anything until like 10pm-11pm your time lol I have already tried putting the Arris into bridge mode but that didn't help still no internet, I have also tried disabling the 2.4 ghz wireless signal on my Linksys router but that was also unsuccessful. However I will give it a try again and see what happens, its entirely possible, even probable that I didn't do something correctly Link to comment Share on other sites More sharing options...
ColonicBoom Posted December 22, 2017 Share Posted December 22, 2017 haha. sorry but you've got to laugh. At least there's no major problem then. Good spot MoDBoX. Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 22, 2017 Author Share Posted December 22, 2017 Hi, welcome to the forum! Try this: 1: Have R1 unplugged from the hub 2: Put hub into modem mode, then reboot it 3: Connect Netduma port 1 to hub port 1 4: Connect to Netduma interface, go to miscellaneous settings then reboot 5: You should have internet If you still don't have Internet access, can you see a WAN IP in the Device Manager? yes i can see a WAN IP in the device manager, however the when i connect wirelessly to the netduma homepage the twitter feed doesnt load, i have not yet had success connecting to the homepage via wired connection. Ive been trying to get this router up and running for a week now, its unfortunate. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 23, 2017 Share Posted December 23, 2017 yes i can see a WAN IP in the device manager, however the when i connect wirelessly to the netduma homepage the twitter feed doesnt load, i have not yet had success connecting to the homepage via wired connection. Ive been trying to get this router up and running for a week now, its unfortunate. Do what I said and it will work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2017 Administrators Share Posted December 23, 2017 yes i can see a WAN IP in the device manager, however the when i connect wirelessly to the netduma homepage the twitter feed doesnt load, i have not yet had success connecting to the homepage via wired connection. Ive been trying to get this router up and running for a week now, its unfortunate. Let us know after following MoD's advice how you get on! Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 23, 2017 Author Share Posted December 23, 2017 Do what I said and it will work. Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 23, 2017 Author Share Posted December 23, 2017 I have it in bridge mode, didn't help at all Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 23, 2017 Author Share Posted December 23, 2017 The netduma just isn't receiving a signal, it keeps saying "server unavailable try again later". When I first connect by wirelss it says internet unavailable with netduma r1 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted December 23, 2017 Share Posted December 23, 2017 I have it in bridge mode, didn't help at all Then you have it hooked up wrong. Port 1 on the modem to port 1 on the Netduma. Factory reset the Netduma. Once it's connected and back on after the reset, power cycle the modem. ColonicBoom 1 Link to comment Share on other sites More sharing options...
Jacndax v2 Posted December 23, 2017 Author Share Posted December 23, 2017 Then you have it hooked up wrong. Port 1 on the modem to port 1 on the Netduma. Factory reset the Netduma. Once it's connected and back on after the reset, power cycle the modem. Link to comment Share on other sites More sharing options...
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