sergiobtst Posted November 27, 2017 Share Posted November 27, 2017 Please help everything connected all week and no probs ,arrived home and no internet ...checked the virgin hub and internet is fine ...connect netduma and no internet at all Link to comment Share on other sites More sharing options...
sergiobtst Posted November 27, 2017 Author Share Posted November 27, 2017 Wont even allow me to do a factory reset instead its asking to post the problem in the forum Link to comment Share on other sites More sharing options...
pollutionblues Posted November 27, 2017 Share Posted November 27, 2017 Turn off the virgin hub and disconnect the Duma Turn virgin hub back on and wait for it to fully boot up Reconnect the Duma as before Do you have internet now? Link to comment Share on other sites More sharing options...
bensonant Posted November 28, 2017 Share Posted November 28, 2017 Can not access the netduma. Link to comment Share on other sites More sharing options...
bensonant Posted November 28, 2017 Share Posted November 28, 2017 I had netduma for about 2 years. The problem start at 1st not recognizing all the electronics in the house & now I can not access it. Have internet. Link to comment Share on other sites More sharing options...
pollutionblues Posted November 28, 2017 Share Posted November 28, 2017 I had netduma for about 2 years. The problem start at 1st not recognizing all the electronics in the house & now I can not access it. Have internet. I’m not sure what you mean by ‘not recognising all electronics in your house’ have you had an electrical fault in your home or a power cut? Are any lights coming on on the Netduma? Link to comment Share on other sites More sharing options...
ColonicBoom Posted November 28, 2017 Share Posted November 28, 2017 Can not access the netduma. Please create your own thread, don't hijack others. Thanks. Link to comment Share on other sites More sharing options...
pollutionblues Posted November 28, 2017 Share Posted November 28, 2017 Please create your own thread, don't hijack others. Thanks. That’ll teach me for answering post while still half asleep Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 28, 2017 Netduma Staff Share Posted November 28, 2017 Please help everything connected all week and no probs ,arrived home and no internet ...checked the virgin hub and internet is fine ...connect netduma and no internet at all Hi Sergio, welcome to the forum! If you isolate the Netduma (connect it to a PC without the Modem connected), can you access the interface by typing 192.168.88.1 into the URL? If so, please do a factory reset via Settings > Miscellaneous. Link to comment Share on other sites More sharing options...
sergiobtst Posted November 29, 2017 Author Share Posted November 29, 2017 Hi jack and thank you for replying. In the evening I started this post I managed to get it working . factory reset netduma and all that , the big problem is since then although my ping with virgin media always is between 12ms and 16ms now on speedtest with netduma connected reads pings of 50ms and above only also my upload is 21mb that I do get on speedtest but my download don't go over 70 mb and I have just now tested virgin hub without netduma and reads 384mb download on speedtest .... netduma has had a factory reset so all settings are as they came all I try was testing with preemptive and reactive. if I cant sort this out im gonna have to send it back as its no good to me. I really know the potential of this device and I cant not wait to sort it out ...please help me ...thank you Link to comment Share on other sites More sharing options...
pollutionblues Posted November 29, 2017 Share Posted November 29, 2017 Hi jack and thank you for replying. In the evening I started this post I managed to get it working . factory reset netduma and all that , the big problem is since then although my ping with virgin media always is between 12ms and 16ms now on speedtest with netduma connected reads pings of 50ms and above only also my upload is 21mb that I do get on speedtest but my download don't go over 70 mb and I have just now tested virgin hub without netduma and reads 384mb download on speedtest .... netduma has had a factory reset so all settings are as they came all I try was testing with preemptive and reactive. if I cant sort this out im gonna have to send it back as its no good to me. I really know the potential of this device and I cant not wait to sort it out ...please help me ...thank you Dont worry, the Netduma is more than capable of handling your speeds. This guide will help you get your full speeds: http://support.netduma.com/support/solutions/articles/16000022366-why-is-my-connection-speed-lower- Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2017 Administrators Share Posted November 29, 2017 Please follow the guide given above and you should get your speeds no problem when wired. Link to comment Share on other sites More sharing options...
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