Choi Posted July 25, 2017 Share Posted July 25, 2017 Excuse me if this has already been somewhat resolved already, but I have been fiddling around with the NetdumaR1 and going through the forums and Wiki for about 3 hours now, and has finally decided to ask for professional help instead. My issue is that I can't seem to get a proper internet signal going through my just today received NetdumaR1 router. As in, my download speed is obscenely low (With fiddling around I reached a max of 1mbs) and my upload speed is nonexistent. Explaining my usage of nonexistent, when I do a speedtest my ping works fine, my internet reaches approximately 40mbs but when it reaches the upload stage, it halts at 0.00 sometimes reaching 0.04 but not much further. My previous router, and what I pay my ISP for did as it should, and gave me a 75-80/75-80 download/upload. My current firmware version is 1.03.6h My setup is Modem -> NetdumaR1 -> Wired PC -> Wireless Phone + Nintendo Switch I have tried various cables, so it doesn't seem like the problem is tethered to any of those. And going through the recent Low Upload Speed threads, and trying to recreate the advice on those didn't seem to help. It seems like a very peculiar issue, as I haven't seen anyone mention it in other threads to this extent. I'll eagerly wait for your reply! Thanks for you time in advance. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2017 Administrators Share Posted July 25, 2017 Hey, welcome to the forum! Are there any additional settings you changed when setting up the router? E.g. adding PPPoE details, using VLAN, setting a static WAN etc? Link to comment Share on other sites More sharing options...
Choi Posted July 25, 2017 Author Share Posted July 25, 2017 Nope. I have pretty much just done as the pamphlet described I should do, and from there on I just tried various methods described in the other threads. To be blunt, I don't know what most of the things you described are, which is why I decided not to touch them. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2017 Administrators Share Posted July 25, 2017 That's fair enough! Do you get these speeds from every port on the R1? Link to comment Share on other sites More sharing options...
Choi Posted July 25, 2017 Author Share Posted July 25, 2017 So I reset my router to factory settings, and followed the Optimal Settings Guide you wrote, aside from the NAT section, as I'm not feeling the need to use NAT yet, and I also couldn't find the so called "Blue button" Just tested out all four ports on the R1, and my download speed seems to be just fine at the moment! All the ports seemed to average around the 75~80ish Mbps like with my previous router. However the Upload is barely existent going about 0.10 if it decides to go at all, this was the case for all four ports on it as well. EDIT: Current speedtest is ongoing, back on Port1 going at 0.01 Link to comment Share on other sites More sharing options...
Choi Posted July 25, 2017 Author Share Posted July 25, 2017 A small update on the things I've been fiddling with. WIth the R1 router my steam downloads, despite the Speedtest download rate being more or less the same as my previous router. The download speed never seemed exceed an average of 1.8MB/S Whereas with my previous router I am now averaging 9.1 MB/S I'm assuming this should be taken with a grain of salt, as it's on the steam server side, but I'll throw the information your way anyways, as more information is always better than less! Also did a speedtest with my old router again, it came out as it usually did with Download 79.41Mbps and Upload 77.22Mbps EDIT: Almost forgot to mention this, I tried wiring the setup a bit differently. Modem -> NetdumaR1 -> Router -> Wired PC The speedtest / Download speed on steam results didn't change, and was the exact same as if I had just connected the NetdumaR1 -> Wired PC Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 26, 2017 Administrators Share Posted July 26, 2017 Thanks for the additional information, will take a look in our 1 on 1. Link to comment Share on other sites More sharing options...
Choi Posted July 26, 2017 Author Share Posted July 26, 2017 Should a make a request in the 1 on 1 forums? Considering we haven't scheduled a time for the 1 on 1 that is! If not, then I will just let you know what times I'm available. Aside from during the weekend, I wont be available until the next week. I will post more when I know my full work schedule for next week. But I should generally always be available from 5PM GMT+1 on workdays. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 27, 2017 Administrators Share Posted July 27, 2017 Okay cool just let me know times next week that you'll be available. Link to comment Share on other sites More sharing options...
Choi Posted July 27, 2017 Author Share Posted July 27, 2017 Next week I will be available all of monday, as for tuesday to friday, I will be available from 5pm GMT+1 till 10pm. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 How about Monday 2:30pm BST? Link to comment Share on other sites More sharing options...
Mr8TheGreat Posted July 28, 2017 Share Posted July 28, 2017 So I reset my router to factory settings, and followed the Optimal Settings Guide you wrote, aside from the NAT section, as I'm not feeling the need to use NAT yet, and I also couldn't find the so called "Blue button" Just tested out all four ports on the R1, and my download speed seems to be just fine at the moment! All the ports seemed to average around the 75~80ish Mbps like with my previous router. However the Upload is barely existent going about 0.10 if it decides to go at all, this was the case for all four ports on it as well. EDIT: Current speedtest is ongoing, back on Port1 going at 0.01 Hopefully you got this issue solved as i've got the same issue myself. Getting my Download speed in just fine but the Upload is just not there. Getting a 3.4 Mbit/s upload speed when my Download is over 100 Mbit/s. This is not an issue with the ISP's as i'm getting my Upload and Download speed correctly on my PC but on my XB1 the Upload speed is like i said, Only 3.4 Mbit/s. Not more not less. This issue is a really serious one and needs to get fixed ASAP. I've played around with various settings, Followed tutorials, Followed some instructions on the forums and nothing is helping. Thanks in advanced. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2017 Administrators Share Posted July 28, 2017 Hopefully you got this issue solved as i've got the same issue myself. Getting my Download speed in just fine but the Upload is just not there. Getting a 3.4 Mbit/s upload speed when my Download is over 100 Mbit/s. This is not an issue with the ISP's as i'm getting my Upload and Download speed correctly on my PC but on my XB1 the Upload speed is like i said, Only 3.4 Mbit/s. Not more not less. This issue is a really serious one and needs to get fixed ASAP. I've played around with various settings, Followed tutorials, Followed some instructions on the forums and nothing is helping. Thanks in advanced. Hey, welcome to the forum! If you're having an issue make a topic in General Support and we can take a look. Console speed tests can be inaccurate. If you're getting your expected speeds on a wired speeds then I wouldn't worry. Link to comment Share on other sites More sharing options...
Choi Posted July 28, 2017 Author Share Posted July 28, 2017 2:30 BST sounds good! I'll see ya then! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 31, 2017 Administrators Share Posted July 31, 2017 Please send me your team viewer details in a PM whenever you're ready Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 31, 2017 Administrators Share Posted July 31, 2017 I assume you purchased the router within a year, if so please email [email protected] with your order number or the email address used for the purchase and a link to this thread asking for a replacement. Link to comment Share on other sites More sharing options...
Choi Posted July 31, 2017 Author Share Posted July 31, 2017 Done! And thanks for your help, it was unfortunate that we couldn't resolve it nice and easily, but whatever. Shit happens. Thanks a lot and have a great day! Link to comment Share on other sites More sharing options...
PharmDawgg Posted July 31, 2017 Share Posted July 31, 2017 Since your issue has been solved I will close this post. Please feel free to let us know if you have any other issues. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.