seanc683 Posted January 13, 2017 Share Posted January 13, 2017 Hi I have been a owner-user of the mighty dumas imence piece of equipment through Virgin medias superhub2 now superhub3 in modem mode tried upnp &port forward.for some time now withno relevant gameplay however I believe the issues I have are somewhat hair-taring frustratingly annoying..the geo location never shows I'm in the UK.no matter what I try.iv also lived 3 different addresses made no difference still always says I'm located in another country.when I do speed test it says my server location Is Germany even though I'm connected to Virgin media's server in Manchester no matter what restrictions I put it always shows Germany on the one of apps I use to network testing.the other is the jitter tests are awful never below 150-1000 every time I do a latency-Jitter test latency great at 60-75ms I play fia17-bops3-gta5 on xb1..i play iw-mw ps4 with both consoles open Nats type 2.but the gaming side doesn't fill the results it's choppy slow still feels like something is just stopping the games on each platform working as they should or as I see other people's ratio's ratings and results to what is happening to my results spectating people on cod seeing people have 30-40 kills in each cod tdm but yet I can barley get 5 kills.its beginning to bring to my attention that I feel like I am been cheated as the connection is perfect and settings are correct bit I just truly don't know what to try next and truthfully I think Iv reset my duma to default so many times it forgotten how to work I have all evidence of fifa results k/D ratio's no dramas in showing as it cannot be anymore embarrassing to what people do to me on a daily hourly basis Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 13, 2017 Netduma Staff Share Posted January 13, 2017 To change your Geofilter location, click the Home icon and then click on the map where you live. You can zoom in using the magnifying glass if you want a specific location in Britain. The Netduma doesn't automatically set your location so you need to do it manually. As for other software thinking you're in Germany, I've no idea why that would be the case; does speedtest.net say you're in Germany? Your ping to the game could be a bit better; we usually say that below 60ms is optimal. What's your base ping? Find out by doing a Network Diagnostics test. Also, what does a diagnostics say your jitter / spikes / ping / packet loss are? Setting up your Geofilter correctly should help your gameplay massively; have you set it to about 1000 / 2000km with a 60ms ping assist? Do you use strict mode or not? Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 Negative on moving the location ironically gamelan is smooth before I change any settings not by much though.as it's suggested to not move it but I do and then that's when issues begin.and no speed.net shows Manchester hosted by Virgin media.a@ 18ms ping 30.10dl 21.48 ul.i then use the network diagnosis tool I have which results are 64msec round-trip latency..jitter 214 netduma settings cod ultimate/fifa when on fut.profile loaded with 70/70 share excess ticked upnp pre emptive and the mainip address when I do a test on says it's in Germany Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 That test was run at 17.10 Link to comment Share on other sites More sharing options...
Zennon Posted January 13, 2017 Share Posted January 13, 2017 Jitter 214ms sounds like you have an ISP issue for a more in depth look at your line please download pingplotter https://www.pingplotter.com/download/ Type twitter.com into the target let it run for say 10 or 20 minutes without using the internet for anything else. Go to File then click save image, on the forum click on more reply options and upload the picture here so we can judge the plot, thank you. Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 I have bit too BBC and ye I know there's jitter issues I'm looking for resovlement not someone who is going to look at the results......and say go contact your isp..well guess what I only activated the vivid gamer with removed traffic management and hugely increased upload.blah blah as I said been on Virgin a long time and the issues in game seem somewhat jitter related but in all honesty.i do not think my duma is operating as it should as I have had a huge change from the previous package of 50mb dl 6.5 ul super hub 2 have all been upgraded but not a single change in my games fifa gta or cod sorry for my hasty attitude but I feel as though it's just endless dramas Link to comment Share on other sites More sharing options...
Zennon Posted January 13, 2017 Share Posted January 13, 2017 That is ok you do not have to do anything you do not want to Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 There's always a timeout to BBC just run 3 tests with at least 150 ms jitter in 1-3 tests the other 2 were good results I.e 23-22 Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 Not to also mention I had the same issues on a different isp-EE for about 4 weeks which I cancelled and went back onto Virgin media for the removal of traffic management.also can you tell me why the netduma won't pull through the full 200mbps dl speeds im currently receiving or only 50.00mbps of it at maximum without pre-emptive Link to comment Share on other sites More sharing options...
seanc683 Posted January 13, 2017 Author Share Posted January 13, 2017 So no solutions Noo.whats the warranty on these devices? Link to comment Share on other sites More sharing options...
ColonicBoom Posted January 14, 2017 Share Posted January 14, 2017 You keep mentioning that you're running tests but you're not telling us what tests or showing us the results. We need to see what you're doing and how you are set up to help diagnose the problem. How are you set up? Super hub (in modem mode) > Netduma > Devices? How is your Geo filter page set? Provide screenshots of the Geo filter page (both parts), the congestion control page and your miscellaneous settings page). What are you doing that's telling you that you're in Germany? Where is a graph of your connection from Ping Plotter? What test are you running to the BBC that shows 'time out'? Show us a screenshot. You scores in Fifa and CoD are not evidence of anything, except maybe your ability to play those games. Please try to write your answers clearly. Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 Read through and youl know what your asking.and I'm using a paid for networking testing application wich is extremely reliable.how do I upload screen shots? Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 Set up is Virgin media vivid gamer with removed traffic management 200mbps dl 21.75 upload superhub 3.0 in modem mode currently upnp 70/70 reactive not strict 500 mile home uk Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 And it's France now Link to comment Share on other sites More sharing options...
ColonicBoom Posted January 14, 2017 Share Posted January 14, 2017 Read through and youl know what your asking.and I'm using a paid for networking testing application wich is extremely reliable.how do I upload screen shots? I apologise if English is your second language but I'm not sure what you're saying for parts of your original post. "no relevant gameplay", "the gaming side doesn't fill the results". I see that you said that you're in modem mode, that's the best way to have the superhub, I missed that the first time I read it. Set up is Virgin media vivid gamer with removed traffic management 200mbps dl 21.75 upload superhub 3.0 in modem mode currently upnp 70/70 reactive not strict 500 mile home uk Ok, but that won't have anything to do with a network testing app telling you that it's pinging Germany. And it's France now Or France. That's probably something to do with the app itself, or maybe a setting within the app. What's the app? You can't do an accurate network diagnosis from a phone over wifi though, you really need to be testing from a computer connected over ethernet. If you run a speed test, from your computer (or phone if you must) on speedtest.net does it say Germany/France on there? It should say it's pinging somewhere relatively nearby. How are you testing your jitter? Can you show us the results? To upload screenshots, you can either click 'more reply options' (bottom right of this box) and then 'attach image', or use an image hosting site like imgur and then post the link. If your gameplay is always 'choppy' then either something is not set up correctly or you have some major isp problems. If you give us enough to go on then we'll be able to advise though. Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 Im using 3 apps voip tester which is free.speed.test and an app called nPerf which Iv paid for.voip reads my ip addresses and says my servers location Is Germany constantly it doesn't change.however when I run the tests through speed.test it's connection Is to Manchester hosted by my isp Virgin media.i use a other app called nPerf which is giving me my results it shows a different locations to server wich is what I'm seeing in other results I.e change in jitters server location I also notice latency goes through the roof when I run several tests in a row I also see that all these tests I run Iv not seen one without the higher jitters of 200/350/500/650/800 yes there has been extremely low results of 12/14/18/24 but then the jitter will rise back up with 0%packet loss and around 55_70ms latency.and when I run diagnostics through netduma its results are different each test one could read all good results next test would reveal bad spikes-jitter but good packet loss.so here's why I think it's a issue with my amazing netduma I'm currently on 200mbps dl each and every speed test I do never shows above 50mbps upload it's quite strange also I'm receiving 21.75 but this can show as low as 6mbps on testing and I also see when the app nPerf it has several abilities one is plotter to the sites.google Facebook BBC eBay amazon and the tests to BBC eBay amazon are never the results of which I get from Google or Facebook which Iv seen them both consistently connect.however BBC eBay amazon will sometimes timeout/skip.the in game experience is awful colonicboom I'm no expert needless to say the things I see and have happen is abnormal from a setup that Iv currently got I'm not saying I should be winning all fut matches.nor should I be going 50-0 in cod games but my huge frustrations are the people that do il relate with and have a reply of..IM ON BT WITH UPNP....it proves there on just simply something not right as Iv done and followed everything from forums to YouTube.im just truly stuck what to do next...I see there's new os coming for duma I guess that may solve the issues as it's certainly not lag or low speeds and surely can't be Virgin media there's no traffic management in place the only reasons I'm fighting Virgins corner is I did a switch to ee a few months ago and back to Virgin as I saw no change in the experiences in game s I only play fifa &cod gta what's going on here is it feels like something what Iv found on twitter #explainfifamomentum. Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 And I'm not seeing this reply tab @ bottom right only reply is for comments Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 I have the results here but it won't let meupload them and each are below the 2mb Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 I have uploaded an image of pingplotter Link to comment Share on other sites More sharing options...
seanc683 Posted January 14, 2017 Author Share Posted January 14, 2017 http://forum.netduma.com/uploads/images/1484413297-U8409.png Link to comment Share on other sites More sharing options...
ColonicBoom Posted January 14, 2017 Share Posted January 14, 2017 however when I run the tests through speed.test it's connection Is to Manchester hosted by my isp Virgin media.i use a other app called nPerf which is giving me my results it shows a different locations to server wich is what I'm seeing in other results. I.e change in jitters server location I also notice latency goes through the roof when I run several tests in a row I also see that all these tests I run Iv not seen one without the higher jitters of 200/350/500/650/800 yes there has been extremely low results of 12/14/18/24 but then the jitter will rise back up with 0%packet loss and around 55_70ms latency.and when I run diagnostics through netduma its results are different each test one could read all good results next test would reveal bad spikes-jitter but good packet loss. so here's why I think it's a issue with my amazing netduma I'm currently on 200mbps dl each and every speed test I do never shows above 50mbps upload it's quite strange also I'm receiving 21.75 but this can show as low as 6mbps on testing. and I also see when the app nPerf it has several abilities one is plotter to the sites.google Facebook BBC eBay amazon and the tests to BBC eBay amazon are never the results of which I get from Google or Facebook which Iv seen them both consistently connect. however BBC eBay amazon will sometimes timeout/skip. the in game experience is awful colonicboom I'm no expert needless to say the things I see and have happen is abnormal from a setup that Iv currently got I'm not saying I should be winning all fut matches. nor should I be going 50-0 in cod games but my huge frustrations are the people that do il relate with and have a reply of..IM ON BT WITH UPNP....it proves there on just simply something not right as Iv done and followed everything from forums to YouTube.im just truly stuck what to do next... I see there's new os coming for duma I guess that may solve the issues as it's certainly not lag or low speeds and surely can't be Virgin media there's no traffic management in place the only reasons I'm fighting Virgins corner is I did a switch to ee a few months ago and back to Virgin as I saw no change in the experiences in game s I only play fifa &cod gta what's going on here is it feels like something what Iv found on twitter #explainfifamomentum. 1. Different things use different servers, Pnerf automatically chooses servers, for me it chose Calais when I just tried it. It's nothing to do with your setup and not a problem. If speedtest.net says 'Manchester' then that's fine. There is nothing weird going on with your geolocation. 2. This points to problems with your line from your ISP / problems with your ISP. Your best bet is to disconnect your Netduma from your setup for a while, plug your laptop into your superhub (whilst in modem mode) with an ethernet cable and then run some tests (I'd recommend Ping Plotter as always) direct from your superhub. I'm certain that you will see exactly the same results. If that's the case, you would need to speak to Virgin and tell them that you have problems on your line. 3. For full speeds, set the following: - Reactive Algorithm - 100% anti-flood - Share excess enabled - Reset device prioritisation & apply - Disable IPv6 in WAN, LAN & misc - Disable deep packet in misc - Enable turbo mode - Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e+/can handle your speeds. 4. That could be your line, their servers, or something to do with the app itself. Pnerf might be a great app for testing once we've resolved the issue but in the mean time, as we don't use it (somebody in here might, I don't know), it doesn't help us diagnose the problem. Most of us test with Ping Plotter, speedtest.net, dslreports.com, thinkbroadband. If you test with those then we can compare the results to our own, and the others that we've seen in here. We've seen a lot of results from those so a lot of us will be able to see what's going on more easily. 5. I fully understand your frustrations, I went through these problems myself for months. I don't play Fifa at all, so have no opinion on how that should play. But I do play FPS constantly so I have plenty of experience with that. Why do you say it's not a lag issue though? What about the in-game experience is awful if it's not related to lag? If your latency is spiking through the roof then I would have thought you'd be seeing all kinds of lag, rubber-banding, teleporting, stuttering etc. And I'm not seeing this reply tab @ bottom right only reply is for comments After you click reply it says 'more reply options' in the bottom right. I have uploaded an image of pingplotter That plot looks pretty nasty. I'm not surprised games are flakey. That looks just like my Virgin line tests looked. Run some tests, as I suggested above, connected straight to your superhub in modem mode. Once you have done that we can determine whether it's a line issue or a setup issue. Don't connect anything else to your superhub while you run the tests, run them at different times for about 30mins to an hour at a time. Testing at peak time is best (when people are all getting on the Virgin network after school/work), and do one later in the evening (like 10pm) and at the weekend is good too. That will give us a good look at how Virgin's network is performing in your area. And it will help us to see if it's anything to do with how your Netduma is setup (because it will be disconnected from your network). If you do one test and it looks ok, don't just settle for that. We need a few tests, at different times, to be certain. And of course post up the screenshots of the results for us to look at here. If you right-click on the graph at the bottom of ping plotter you can set it to show different amounts of time, if you have the trial version and can show 30mins to an hour then that will be perfect. If you're out of the trial period then 10mins of graph is the maximum and will have to do. Link to comment Share on other sites More sharing options...
seanc683 Posted January 15, 2017 Author Share Posted January 15, 2017 Router superhub 3 in modem mode for 1 hour ping plotter to bbc http://forum.netduma.com/uploads/images/1484439730-U8409.jpg Link to comment Share on other sites More sharing options...
seanc683 Posted January 15, 2017 Author Share Posted January 15, 2017 Cat7 by the way Link to comment Share on other sites More sharing options...
Zennon Posted January 15, 2017 Share Posted January 15, 2017 I'm looking for resovlement not someone who is going to look at the results......and say go contact your isp.. The duma can not in its current state fix an ISP jitter issue, its like a tire manufacturer fixing pot holes in the road but Iain is working on an anti jitter algorithm, if he cracks it that will be unprecedented. Link to comment Share on other sites More sharing options...
Macca65 Posted January 15, 2017 Share Posted January 15, 2017 As the guys have said, the Netduma can't fix your line side jitter, I was on Virgin 200/80 and the ping platter looked like a politician on a lie detector. I changed ISP, only after several phone calls to Virgin and I gave up after I realised I knew more than they did. They just kept saying the line was ok, well it was for everything except gaming! So as Zennon says if the next update has an anti-jitter algorithm you are stuck with it. Link to comment Share on other sites More sharing options...
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