mike Posted September 19, 2016 Share Posted September 19, 2016 hi there ppls iv got the headset mentioned above and its teamed up with the astro mix amp pro on my ps4 everything was fine for a week now the mic is cutting out in party chat. i have gone through the settings to set up the ps4 to the mix amp etc and checked that the firmware is upto date , i have also plugged the headset into the pad and the mic still cuts out so it cant be the mix amp. anyone any ideas or tips ??. cheers Link to comment Share on other sites More sharing options...
Zennon Posted September 19, 2016 Share Posted September 19, 2016 By cutting out you mean you loose the chat ability but you can hear people still. We get this if one or more party members do not have an open NAT have you checked for this before moving on to diagnose the devices? Link to comment Share on other sites More sharing options...
abc123 Posted September 19, 2016 Share Posted September 19, 2016 If i had to take a stab in the dark, what are you using to connect the mixamp to the PS4? USB? Link to comment Share on other sites More sharing options...
BIG__DOG Posted September 19, 2016 Share Posted September 19, 2016 i have my astro mixamp connected to my ps4 via usb and have never had any issues apart from when others in a party chat do not have an open nat. Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 my nat is open and the connection from the ps4 is optic cable to mix amp and usb to mix amp then mix amp to headset with a 3.5mm jack and Y connector . Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 by cutting out i mean the chat keeps breaking up i can hear them fine but my voice/chat keeps breaking up Link to comment Share on other sites More sharing options...
Zennon Posted September 19, 2016 Share Posted September 19, 2016 If you waggle the mic cable does it get worse ? Link to comment Share on other sites More sharing options...
fuzzy clam Posted September 19, 2016 Share Posted September 19, 2016 by cutting out i mean the chat keeps breaking up i can hear them fine but my voice/chat keeps breaking up I had that issue before and it was a bad cable (chat) coming from my mix amp to my headset,replaced it and haven't had an issue since. Not saying this is your issue but might be worth checking into by wiggling the cable back and fourth while your talking and see if it changes anything.If it's working fine and you start wiggling it and it cuts out then that could be your issue. But your headset might be wireless and if that case none of the above would apply... Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 nah its wired and brand new ............. Link to comment Share on other sites More sharing options...
Zennon Posted September 19, 2016 Share Posted September 19, 2016 Waggle the cable and the jack also move the mic up and down in its pivot while in a chat. Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 just as an after thought why the hell would you need the sound coming from your tv when your wearing a headset ? Link to comment Share on other sites More sharing options...
Zennon Posted September 19, 2016 Share Posted September 19, 2016 just as an after thought why the hell would you need the sound coming from your tv when your wearing a headset ? You dont, either turn it off in the console's HDMI settings or turn your tv down haha. Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 it just seems odd that the mix amp does this Link to comment Share on other sites More sharing options...
Zennon Posted September 19, 2016 Share Posted September 19, 2016 Mix amp is digital out, TV is HDMI out two separate audio channels. Link to comment Share on other sites More sharing options...
UK_Wildcats_Fans Posted September 19, 2016 Share Posted September 19, 2016 I have the Sennheiser Game One headset and absolutely love it. Originally, I was using it with the Mixamp Pro TR. The sound quality was great but I had problems with the mic quality. My friends complained about the mic quality and it also broke up at times. As Z stated, this tended to happen when 1 or more party members had moderate NAT types. Sometimes unplugging the Mixamp and replugging it back up would solve the issue, but not always. Also, I don't know if it was placebo or not, but I found that I seemed to get better results turning on PS4 and getting BO3 fully up and running before I plugged in the Mixampro USB. I had some extra money, so I subsequently replaced the Mixamp Pro TR with the Creative X7. Link to comment Share on other sites More sharing options...
mike Posted September 19, 2016 Author Share Posted September 19, 2016 ta for that the sound is awesome as you say. as iv only just got the mix amp im not keen on binning it straight away but ill try unplugging it next time and i play destiny i used to play blops3 but it got boring as every game was the same 3.2.1. start and rush rush rush rush the number of times i spawned just to get shot in the back due to the spawns being flipped every few seconds ........... Link to comment Share on other sites More sharing options...
mike Posted September 20, 2016 Author Share Posted September 20, 2016 sorted now for future reference turn the amp off shut down the ps4 into rest mode and the amp turns on again as it still seems to be getting a signal from the ps4 so im guessing it either builds up static or gets stuck in some sort of loop ?.. so either unplug the usb from the amp or the usb from the ps4. thanks to the duma forum. fingers crossed now iv posted this ............... Link to comment Share on other sites More sharing options...
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