Administrators Netduma Iain Posted May 5, 2015 Administrators Share Posted May 5, 2015 Hi Madman, Sorry about that, in the UK it was a bank holiday weekend. I'll chase the team up now mate. Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 5, 2015 Administrators Share Posted May 5, 2015 Hi Madman - got your email. Sorry it's taken a while to get back to you. Will reply now. Link to comment Share on other sites More sharing options...
Madman Posted May 17, 2015 Author Share Posted May 17, 2015 Hey Luke or Iain, well bad news, the info you sent me in order to send the router back failed export compliance and was returned to me. It needed to have a full legal name (not netduma) and apparently we cannot use abbreviations for the country name (United Kingdom not U.K.). Yes a bit ridiculous but it is what it is. Now I'm out the shipping cost that was never reimbursed to me as it is. This is so disappointing, please reply, thx... Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 17, 2015 Administrators Share Posted May 17, 2015 Don't worry madman we will resolve this. I'll give luke the link now. He'll get back to you by tomorrow Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted May 17, 2015 Administrators Share Posted May 17, 2015 Hi madman - really sorry this has happened. I'll speak to our finance guy tomorrow and get the postage cost refunded to you asap. I'm sorry it hasn't happened yet. I'll also check up on the compliance etc. I don't think this has happened before so apologies. I'll give usps a call to find out what they need. Again very sorry for this. We'll fix it asap. Link to comment Share on other sites More sharing options...
Madman Posted May 17, 2015 Author Share Posted May 17, 2015 Thanks guys, I'd appreciate that Link to comment Share on other sites More sharing options...
Madman Posted June 4, 2015 Author Share Posted June 4, 2015 Hey Luke, I'm not sure if you are getting my emails... I've sent two with the information requested and no response. Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted June 4, 2015 Administrators Share Posted June 4, 2015 Hi madman, I've informed Luke. He will respond promptly here. Link to comment Share on other sites More sharing options...
Administrators Netduma Luke Posted June 4, 2015 Administrators Share Posted June 4, 2015 Hi Madman - sorry for no reply. I will respond to your email now and explain where we are on this. Link to comment Share on other sites More sharing options...
KayOneX-24 Posted June 13, 2015 Share Posted June 13, 2015 I've got the same issue on PS4, but I don't want to return my router. It's probably something that can be fixed with an upcoming firmware update. Meanwhile I can play via wifi just like Madman said. UPDATE 06/14/2015: I've manually set the MTU in my PS4 to 1492 (I'm using a PPPoE connection) and since I don't get disconnected. Link to comment Share on other sites More sharing options...
Anewhope32 Posted November 8, 2015 Share Posted November 8, 2015 i have the same issue any help? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 8, 2015 Netduma Staff Share Posted November 8, 2015 i have the same issue any help? Hi Anewhope, welcome to the forum Would you be able to make another thread about this as this one is quite old now. Link to comment Share on other sites More sharing options...
AnnonymouS Posted November 10, 2015 Share Posted November 10, 2015 Same thing here, just waiting for the update and hope that helps Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2015 Administrators Share Posted November 11, 2015 Not sure if the update would help this is a common Playstation issue Link to comment Share on other sites More sharing options...
Madman Posted November 14, 2015 Author Share Posted November 14, 2015 Same thing here, just waiting for the update and hope that helps After a lot of time researching and trying different ideas, I traced it down to a bad port on the router. Its an ethernet port I sacrificed and still live with to this day.Test out all the ports, hope this helps. Link to comment Share on other sites More sharing options...
maazsk97 Posted June 25, 2016 Share Posted June 25, 2016 This happened to me too today. I changed my ethernet cable. Hopefully it doesnt hsppen again. Link to comment Share on other sites More sharing options...
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