Madman Posted March 21, 2015 Share Posted March 21, 2015 Is anybody else experiencing random disconnects when connected directly to the Duma through ethernet? I have two PS4s that I've tested and both rendered the same issue... I've tried 3 different ethernet cables, different ports on the router with no avail... I just hope its not a hardware issue with the R1, I've only had it for about two months. I first thought it was my port on my PS4 but like I said, I tested both my PS4s. I stay connected when I'm on wifi but get disconnected wired. It disconnects me then immediately puts me back online, enough for me to get dropped from an online game (codAW). Nothing else that is connected to the Duma is affected when this happens (wired nor wireless). I'm going back to default setting on the router and I'll report any changes... Any thoughts are apreciated, thx... Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 21, 2015 Netduma Staff Share Posted March 21, 2015 Couple of thoughts Is this with ALL wired devices or just the consoles? Have you tried a different ethernet cable? Are the cabled plugged all the way in? Also, just to mention, this is the feedback and suggestions thread. The correct place to post support questions is here Link to comment Share on other sites More sharing options...
Madman Posted March 21, 2015 Author Share Posted March 21, 2015 Couple of thoughts Is this with ALL wired devices or just the consoles? Have you tried a different ethernet cable? Are the cabled plugged all the way in? Also, just to mention, this is the feedback and suggestions thread. The correct place to post support questions is here Hey Crossy, I've tried different cables even different cat cables (5, 5e, 6) and its only affecting the PS4 wired and I'll be sure next time the thread is posted in its proper category I'm currently testing issue with a factory reset, I'll keep everyone updated... Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 21, 2015 Netduma Staff Share Posted March 21, 2015 Hey Crossy, I've tried different cables even different cat cables (5, 5e, 6) and its only affecting the PS4 wired and I'll be sure next time the thread is posted in its proper category I'm currently testing issue with a factory reset, I'll keep everyone updated... Ok, awesome Let us know what happens. I just mentioned the thread thing because then it keeps the forum nice and tidy - didn't mean to be rude or anything Resets usually fix stuff. Link to comment Share on other sites More sharing options...
A7Legit Posted March 22, 2015 Share Posted March 22, 2015 I had this problem with one of my older PS3's back in the day, it turned out the Ethernet port on the PS3 died... Try connecting the Ethernet cable (of both your PS4's) directly to your ISP provided modem and see if it works. Link to comment Share on other sites More sharing options...
Madman Posted March 23, 2015 Author Share Posted March 23, 2015 Ok, after a whole day of intense testing, this is my result: 1. Factory Settings seemed to work for a while but then the issue started again after a few hours in 2.Swapped back to my old netgear router this morning a no more issues So I'm assuming its the R1, weather its a hardware issue or a software issue I don't know What should I do, any suggestions Netduma Staff? RMA? Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 23, 2015 Share Posted March 23, 2015 I know this is simple madman but could you check this please: http://wiki.netduma.com/doku.php?id=why_do_i_have_insanely_high_pings Link to comment Share on other sites More sharing options...
Madman Posted March 23, 2015 Author Share Posted March 23, 2015 Hi lain, I've tried this already. I tried different cables even with one fresh out the wrapper. I noticed this happening about two weeks ago but happens more often now. I also thought I had too many devices using up all my bandwidth but it happened when nothing else was online as well... Link to comment Share on other sites More sharing options...
Akic Posted March 23, 2015 Share Posted March 23, 2015 Someone else was having issues with their PS4, can't remember who now but they rebuilt the PS4 database and that fixed it. Might be worth a go Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 23, 2015 Share Posted March 23, 2015 Thanks Akic, yes I believe that was bagsta with the database issue. Madman is it only the playstation doing this? Do other wired devices or wifi devices work fine? Link to comment Share on other sites More sharing options...
ltr7 Posted March 23, 2015 Share Posted March 23, 2015 I had this happen on a PS3, changed cat cable and it worked fine. Link to comment Share on other sites More sharing options...
Madman Posted March 24, 2015 Author Share Posted March 24, 2015 Thanks Akic, yes I believe that was bagsta with the database issue. Madman is it only the playstation doing this? Do other wired devices or wifi devices work fine? I'll try rebuilding my database and yes it only bumbs me offline on the PS4 all other wired devices don't suffer the disconnect I will also try a fourth Ethernet cable Thanks guys for all the help, I respond with results a little later Link to comment Share on other sites More sharing options...
Madman Posted March 25, 2015 Author Share Posted March 25, 2015 Well I can confirm that its the R1 router, I used my old Netgear router for 2 days straight and it never disconnected me. I plugged in the R1 this morning and within a couple of minutes it boots me off line giving the same error "a lan cable has been disconnected" I'm thinking its a hardware issue on the router how would I go about getting that fixed lain? Link to comment Share on other sites More sharing options...
Madman Posted March 25, 2015 Author Share Posted March 25, 2015 I rebuilt the database as well BTW Link to comment Share on other sites More sharing options...
Guest Netduma Fraser Posted March 25, 2015 Share Posted March 25, 2015 Hey Madman, after a bit of research, it seems far too many people are experiencing this problem with their PS4 which leads me to believe its not on our end. Unfortunately there doesn't seem to be one solution but rather little solutions that people suggest that may or may not work for individuals. I will continue to research this and get back to you with my findings Link to comment Share on other sites More sharing options...
Madman Posted March 25, 2015 Author Share Posted March 25, 2015 Hey Madman, after a bit of research, it seems far too many people are experiencing this problem with their PS4 which leads me to believe its not on our end. Unfortunately there doesn't seem to be one solution but rather little solutions that people suggest that may or may not work for individuals. I will continue to research this and get back to you with my findings I've spent over a week trying to figure all this out and I'm more than certain its the router I loved my Netduma R1 when it worked Please read the entire thread of what I have already tried Does Netduma offer any warranty service? Link to comment Share on other sites More sharing options...
Guest Netduma Fraser Posted March 25, 2015 Share Posted March 25, 2015 I've spent over a week trying to figure all this out and I'm more than certain its the router I loved my Netduma R1 when it worked Please read the entire thread of what I have already tried Does Netduma offer any warranty service? I have read what you've tried and a lot of people from what I can see have tried the same things as you. I'm just trying to find other solutions before we resort to sending back the router. Iain or Luke can offer better advice than I can on warranty and I'm sure they will comment on this soon. Some people have found that wiggling the cable a little from side to side when its plugged into the PS4 results in the error coming up immediately. Having it leant one way (one user has his leaning to the right) after applying something to keep it there has resolved the issue. Some have found luck with changing the MTU also. I'm not saying that its conclusively not the R1 but with others having the same issue there may be something else to it. Link to comment Share on other sites More sharing options...
Madman Posted March 25, 2015 Author Share Posted March 25, 2015 I have read what you've tried and a lot of people from what I can see have tried the same things as you. I'm just trying to find other solutions before we resort to sending back the router. Iain or Luke can offer better advice than I can on warranty and I'm sure they will comment on this soon. Some people have found that wiggling the cable a little from side to side when its plugged into the PS4 results in the error coming up immediately. Having it leant one way (one user has his leaning to the right) after applying something to keep it there has resolved the issue. Some have found luck with changing the MTU also. I'm not saying that its conclusively not the R1 but with others having the same issue there may be something else to it. I appreciate you trying to help Fraser, I'm just a little frustrated that's all. Tried the MTU and I'm sure it's not the wiggle to the right thing on the cable either Link to comment Share on other sites More sharing options...
Guest Netduma Fraser Posted March 25, 2015 Share Posted March 25, 2015 I appreciate you trying to help Fraser, I'm just a little frustrated that's all. Tried the MTU and I'm sure it's not the wiggle to the right thing on the cable either I totally get that no worries. Maybe not, I've seen that a lot of people are having the issues you have described and its to do with a dodgy, not necessarily broken PS4 port which is why the wiggle may cause the error to come up. Which would make sense as one user bought a new ethernet cable that had a much smaller compact head with anti-tangle flat cabling and as it now fits in with no room to wiggle it has since solved his issue. Just trying to come up with solutions so as to save the trouble of sending it back. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 26, 2015 Share Posted March 26, 2015 Hi Madman, I think me and you are slightly out of sync. I have the shift in the day UK time and Fraser covers the evening on weekdays. I'll do some research myself tomorrow morning but in the meantime(sorry if you have tried this already) but try a different port on the R1. I'll come up with a better response tomorrow morning after doing further research. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 26, 2015 Share Posted March 26, 2015 One other thing mate, do other devices connect via wire on other physical ports and the same one? Thanks Link to comment Share on other sites More sharing options...
Madman Posted March 26, 2015 Author Share Posted March 26, 2015 Hey Iain, I've tried different ports and I've had my pc and appletv hard wired to it at the same time with my PS4 And yes we are totally on the opposite side of the world, lol. I'm out here in the south western part of the U.S. Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 26, 2015 Share Posted March 26, 2015 Luckily I'm still awake, don't ask Ok great so its only the playstation that's having the issue. Can you check just for experimentation if you have the same issue using wifi on the playstation please? Link to comment Share on other sites More sharing options...
Madman Posted March 26, 2015 Author Share Posted March 26, 2015 I already have and it doesn't bump me offline wireless Link to comment Share on other sites More sharing options...
Guest Netduma_Iain Posted March 26, 2015 Share Posted March 26, 2015 Sorry buddy, I read so many threads that I sometimes lose the context. Ok so it seems that purely wired on ps4 that is having the issue. I'll get to the bottom of it tomorrow morning Link to comment Share on other sites More sharing options...
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