willphule Posted February 8, 2016 Share Posted February 8, 2016 Followed the upgrade instructions - after a couple of minutes the router rebooted and the netduma homepage became inaccessible as did the internet. Pinged the router, no response, waited for awhile, power cycled the router & nothing... How should I proceed from here? Link to comment Share on other sites More sharing options...
Dillinger Posted February 8, 2016 Share Posted February 8, 2016 Hi there - Are you hardwired to the unit or using the wifi? Can you access the unit if hardwired? When power cycling, did you do this just with the plug? Or did you use the insert red button on the back? Link to comment Share on other sites More sharing options...
willphule Posted February 8, 2016 Author Share Posted February 8, 2016 I am hardwired. I power cycled with the plug, I didn't want to use the reset button until instructed to do so. Link to comment Share on other sites More sharing options...
Dillinger Posted February 8, 2016 Share Posted February 8, 2016 Okay, cool. In case we don't get this solved in the time I have here tonight, please make sure and have "Remote Access" ticked under Misc so the Netduma guys can take a look in their morning time (it.s almost 11:00 PM there as I write this). Can you get to any external websites? Can your console get on line and get to the store or your favorite YT channel or anything like that? Or is it completely bricked? Link to comment Share on other sites More sharing options...
willphule Posted February 8, 2016 Author Share Posted February 8, 2016 I can't get online, nor can I access the router settings page - pings to the router are not returned, 100% packet loss. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 8, 2016 Netduma Staff Share Posted February 8, 2016 I can't get online, nor can I access the router settings page - pings to the router are not returned, 100% packet loss. Is the Netduma's wifi being broadcast? Link to comment Share on other sites More sharing options...
Dillinger Posted February 8, 2016 Share Posted February 8, 2016 I'm wondering if you have a similar thing that happens at my house. We have one of those Xfinity "connect with us in free hotspots" type things and sometimes a device will just switch over to the Xfinity home net and I can't access the Duma. Quick check of the Wifi explains it. Can you hardline into the Duma to eliminate it as a problem? Link to comment Share on other sites More sharing options...
willphule Posted February 8, 2016 Author Share Posted February 8, 2016 I am hardlined into it, I have been the whole time. I'll have to check wifi - I am currently having to switch to another router to gain access. Link to comment Share on other sites More sharing options...
willphule Posted February 8, 2016 Author Share Posted February 8, 2016 wifi is not broadcasting Link to comment Share on other sites More sharing options...
Dillinger Posted February 8, 2016 Share Posted February 8, 2016 That's right, sorry willphule. I have a few of these threads open and it's almost 11:00 PM in the UK, so I am doing a little thread hoping to answer questions. Upgraded and no connection, even when hardwired. Do you know what version of Software you were on when you upgraded? 1.03 or 1.05? Do you have the basic lights and does the router show signs of life (whirring, humming, consuming power)? Link to comment Share on other sites More sharing options...
willphule Posted February 8, 2016 Author Share Posted February 8, 2016 No problem & thanks for trying to help. I was on 1.3.05 The router lights up and shows a blinking wan light, & blinking lights for hardwired connections. no wifi light. Link to comment Share on other sites More sharing options...
Dillinger Posted February 8, 2016 Share Posted February 8, 2016 No problem & thanks for trying to help. I was on 1.3.05 The router lights up and shows a blinking wan light, & blinking lights for hardwired connections. no wifi light. Okay, that all matches. Have you tried unplugging/power cycling it for a full five minutes of downtime to clear the cache yet? Can you make sure your Ethernet cord is connected to the right port (I think it's port 2, but it's labeled)? if it is getting power, then we need to know why the update didn't take. Zennon and Crossy are two really good guys for this type of thing, but it's almost midnight where they live. Link to comment Share on other sites More sharing options...
willphule Posted February 9, 2016 Author Share Posted February 9, 2016 Unplugged for 5 minutes, reconnected & powered it up - same result no internet, can't ping or connect to the router. Link to comment Share on other sites More sharing options...
PapaDee Posted February 9, 2016 Share Posted February 9, 2016 Uhm....no WIFI showing that is broadcasting at all after .06g update from today. What do I do? I need help!!!! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 9, 2016 Netduma Staff Share Posted February 9, 2016 Uhm....no WIFI showing that is broadcasting at all after .06g update from today. What do I do? I need help!!!! Can you make your own thread please Link to comment Share on other sites More sharing options...
Zennon Posted February 9, 2016 Share Posted February 9, 2016 Did u guys tick preserve settings ? If not the wifi password is now netdumar1 Link to comment Share on other sites More sharing options...
Zennon Posted February 9, 2016 Share Posted February 9, 2016 I would say that Iain would like to take a look into why this has happened hey Crossy? Link to comment Share on other sites More sharing options...
willphule Posted February 9, 2016 Author Share Posted February 9, 2016 Yes preserve settings was ticked, but for me wifi isn't even broadcasting now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2016 Administrators Share Posted February 9, 2016 Followed the upgrade instructions - after a couple of minutes the router rebooted and the netduma homepage became inaccessible as did the internet. Pinged the router, no response, waited for awhile, power cycled the router & nothing... How should I proceed from here? Can you follow this guide please and see if you can access the interface Uhm....no WIFI showing that is broadcasting at all after .06g update from today. What do I do? I need help!!!! Can you follow this guide as well please and make a new thread for your issue as well Link to comment Share on other sites More sharing options...
willphule Posted February 9, 2016 Author Share Posted February 9, 2016 I tried it. I am unable to connect to either 192.168.1.1 or 192.168.88.1 - I can't ping either address either. The link light on port 2 does flash but I cannot connect to the router. Link to comment Share on other sites More sharing options...
willphule Posted February 9, 2016 Author Share Posted February 9, 2016 I know you're all very busy, but anything else I can do/try? Link to comment Share on other sites More sharing options...
Dillinger Posted February 9, 2016 Share Posted February 9, 2016 I'm at a loss on this one brother, but hopefully this bump will help. Anyone have some ideas here? This sounds like one for Iain, but I hate to bother him when he's specifically asked for time to go dark on research. Link to comment Share on other sites More sharing options...
Mredge Posted February 10, 2016 Share Posted February 10, 2016 Hi i am having the the same problem. Cant connect to .1.1 or .88. Upgraded from .5 to .6. Cheers Link to comment Share on other sites More sharing options...
Mredge Posted February 10, 2016 Share Posted February 10, 2016 Just after the last message i tried reseting the hub via reset button with a pin and it now allows access via ethernet to 192.168.88.1 cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 10, 2016 Administrators Share Posted February 10, 2016 Just after the last message i tried reseting the hub via reset button with a pin and it now allows access via ethernet to 192.168.88.1 cheers Fantastic to hear that! I know you're all very busy, but anything else I can do/try? Can you try the same as Mredge please Link to comment Share on other sites More sharing options...
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