DARKNESS

@fletcherjames1It could be the fact that there a conflict with the IP with the modem so in this case you'll need to change the IP of the router rather than it having 192.168.1.1 change it to 1.1.1.1 or something preferable...

@fletcherjames1Go to Settings>LAN Setup>IP Address>Apply

Well I can see your problem! Your monitor is upside down so the internet is falling out of the monitor. Turn it around the correct way and you wont have any internet leakage. 

You're posting here asking for help and yet you will not take the advice of someone who has been providing support since the company launched 11 years ago. I don't quite know how you think that you know more about the problem you're having than I do but I'm sorry to say that what I have said is correct. If I wasn't correct then everyone would have the exact same issue and they don't. Regardless, if there was an actual issue that needed a firmware update, saying fix the issue is extremely unhelpful, it provides no information about the scenario in which your issue occurred, your full settings, setup etc. If you're not going to engage with the support that you have requested I don't know how else I can help you.
In order to really fine tune your Congestion Control percentages you should follow these instructions:
Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

Yes playing on a further away server is likely to worsen your jitter.
No, the Geo-Filter and your bufferbloat test are not connected. 
The Geo-Filter shows game servers you connect to, it is highly unlikely to show the bufferbloat server you're using. The bufferbloat server could be anywhere, that's the point, doing the test at different times of the day could have you connecting to different servers and therefore getting different results. This is why I as well as Darkness said not to put too much emphasis on its results. Yes it is testing your network utilizing a server for the test. Here is an analogy for you.
Your ping without bufferbloat is like driving your car on an empty road, you're going to a location and you know how long it will take you to get there, for example 20 minutes. This could be your baseline ping for example 20ms. 
Your ping with bufferbloat is like driving your car on a road with traffic, you're going to the same location and you know how long it should take you to get there (e.g. the 20 minutes), however due to the bad traffic it actually takes you 40 minutes to get to the same destination. Your ping here could be 40ms for example.
In regards to the server the bufferbloat test is using, without a destination to test it against you can't get a ping value or a destination to drive to. Now imagine your place of work changed depending on the time of day and the time you start work changes as well therefore it could take you anywhere from 10 minutes to 1hr to get there. Would you be so confident to say that it takes you 10 minutes to commute to work everyday? Without knowing the server the bufferbloat test is using your results cannot be 100% trusted. That's why the pingplotter suggestion is better, you know the exact server you're using, you do a test to establish your baseline ping (ping without bufferbloat) and then apply traffic and your ping raises, just like road traffic extends your journey time and then you apply Congestion Control to limit the effect that traffic has on your ping. 
There really isn't anything else we can advise honestly:
You've established it's an issue without the R3 - that automatically eliminates us personally from needing to troubleshoot with you We've advised you select the closest possible servers, this will help lower the ping and improve stability (jitter) We've advised you on how to effectively test and set your Congestion Control percentages to lower your ping and improve stability when bufferbloat would ordinarily apply

@fdsYes, that's normal; that's what QoS does. It manages your packets to prevent any queue buildup. What do you mean by "slayers"? You don't need more than 5 Mbps to play a game.

@fds
By monitoring the game during the bufferbloat test, you can detect abnormal spikes or packet loss. If such issues occur, continue fine-tuning the settings. The goal of SQM (Smart Queue Management) is to optimize the network, prevent overloading, and maintain consistent latency. Every connection is unique; for instance, my connection has 2G download and 400 Mbps upload speeds. To ensure stability without packet loss, I adjust it to 180 Mbps download and 60-80 Mbps upload. This setup consistently earns me an A+ rating, even during ISP congestion. Throughput is less critical for gaming; latency and stability are the key factors. While other elements may influence performance, the most important ones are within your network, which you can control.
It seems that you want full throughput when you're not gaming, which is achievable through the router settings. Simply select the low latency option, and it should only be activated while gaming, if I recall correctly.

If anyone is struggling connecting with skybroadband using a third party modem like an vigor 130 just follow the steps in the picture below.
 
Sky uses an identifier so we need to enter that into the R3 as below 👇 
 
WAN settings then PPPoE then type whats in the picture below exactly and apply and its good to go ! 
 
remember to download the latest firmware too 

@Wr3ck3rIt's a known issue currently being addressed. It doesn't impact the router, and you can use speedtest.net as an alternative.

It's right there bro. Right before your eyes.  "Slightly above average". Read it.

@Kahari
Yes, I recommend performing a factory reset on the modem to ensure optimal performance and stability, especially since it was previously reprovisioned from the problematic version V6.01.03. This version caused significant issues, prompting ISPs to roll back the update due to widespread complaints about its faulty patch. Additionally, confirm that your WAN and public IP addresses are correctly configured in the R3 interface. Before proceeding, review the modem logs—if you notice a high number of uncorrectable errors, the issue is most likely with the ISP rather than the router or other equipment.
 

@Paul_81
Cheating is rampant across all platforms—no game is safe. Developers are doing their best to fight back, but cheaters constantly find new ways around anti-cheat systems. One rising method is using SD cards or USB devices to bypass protections—especially on consoles. So let’s be clear: the idea that consoles are “safe” is a myth. Cheaters have already figured out how to slip past detection.
Even worse, retailers are openly selling cheat devices on store shelves. These scripting tools might not modify game code, but that doesn’t make them any less of a cheat. They spoof inputs to create inhuman precision and speed, giving players an unfair edge. Just because it’s hardware-based doesn’t make it legitimate—it’s still cheating.
I’m not naming specific devices here because they don’t need any more attention. But if you know, you know.
The only people who don’t regularly run into cheaters are casual players. If you’re playing at high ranks, it’s a different story. As someone who’s reached Master rank eight times in Apex Legends, I see it every day—DMA cheaters tracking through walls like it's nothing, blatantly obvious. It’s not a “get better” issue—it’s a broken system. And don’t get me started on the input scripters. Some of them even brag about it. They’re not hiding—they’re proud. You can spot them by their tags. Sure, some try to fly under the radar, but it’s obvious if you know what to look for. One group I’ve run into over and over uses the tag “TTOK.” From what I’ve seen, they’re part of a coordinated network. They try to blend in, but their behavior gives them away every time. 
I know this sounds like a rant, but honestly—it’s infuriating how bad the cheating situation has gotten

@Paul_81
Cheating is rampant across all platforms—no game is safe. Developers are doing their best to fight back, but cheaters constantly find new ways around anti-cheat systems. One rising method is using SD cards or USB devices to bypass protections—especially on consoles. So let’s be clear: the idea that consoles are “safe” is a myth. Cheaters have already figured out how to slip past detection.
Even worse, retailers are openly selling cheat devices on store shelves. These scripting tools might not modify game code, but that doesn’t make them any less of a cheat. They spoof inputs to create inhuman precision and speed, giving players an unfair edge. Just because it’s hardware-based doesn’t make it legitimate—it’s still cheating.
I’m not naming specific devices here because they don’t need any more attention. But if you know, you know.
The only people who don’t regularly run into cheaters are casual players. If you’re playing at high ranks, it’s a different story. As someone who’s reached Master rank eight times in Apex Legends, I see it every day—DMA cheaters tracking through walls like it's nothing, blatantly obvious. It’s not a “get better” issue—it’s a broken system. And don’t get me started on the input scripters. Some of them even brag about it. They’re not hiding—they’re proud. You can spot them by their tags. Sure, some try to fly under the radar, but it’s obvious if you know what to look for. One group I’ve run into over and over uses the tag “TTOK.” From what I’ve seen, they’re part of a coordinated network. They try to blend in, but their behavior gives them away every time. 
I know this sounds like a rant, but honestly—it’s infuriating how bad the cheating situation has gotten

@BrunoYou can ignore ping optimizer as it not 100% accurate if you want to configure it professionally I'd use ping plotter but alternatively you can use https://www.waveform.com/tools/bufferbloat or lastly use your own system to configure the best setting by using command prompts and constantly ping a site will saturating the network.

That just placebo or the game being broken the way aim assist works for controller is when you move your character while aiming the stick it pulls you towards the player somewhat it not aimbot it an assist so if you are not precise with your aim then that your problem.Though knowing activision tactics it can just be the simple fact there manipulating your matches to an extent.

@Reykc9510This is because the ping optimizer is not entirely accurate. It utilizes the mlab test, which, from experience, is not reliable as it doesn’t count for bufferbloat but more so latency under no load or some but it is more based on web surfing rather than VOIP. In addition, you can’t pick the server manually through the Netduma router, so you don’t know what server it is picking; therefore, it is unreliable as you can be connected 200 miles away and that affects results, etc. It is something Netduma is trying to improve, but I can’t say much more than that...

@Nj12Jitter is not something that can be particularly controlled by the user. While congestion control can mitigate its effects, there is a limit to its effectiveness, and each connection is different because they are all related to the user’s Internet Service Provider (ISP). Though if you have excessive jitter like anything beyond 20-30ms, you should definitely get in contact with your ISP as that would, of course, impact your services.

Yes you’ll have to cut your speeds in exchange that how it works. It just SQM (Smart Queue Management).

@Reykc9510Didn't you go through this before? You need to adjust it till you get A+ and 0ms.

@Netduma Alex
Application name: Hulu Device type used for capture: MACOS M1 Any other comments: Not Detected  https://www.dropbox.com/scl/fi/waog51yeewb6sa0b4pwag/HULU.pcapng?rlkey=ygieqxjknjpjh2f1lq6xjtvd8&st=fjl8qm73&dl=0 https://www.dropbox.com/scl/fi/jiknufoju2aiycgyqaf6a/HULU2.pcapng?rlkey=voz6kuko2lhb7rk1luxsgrs41&st=6vpykaec&dl=0