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Netduma Adrian

Netduma Staff
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  1. Like
    Netduma Adrian got a reaction from Netduma Fraser in Geofilter Un-commanded Switch-Off   
    Many thanks, its working and I have access. Please let us know of any issues you experience, we are going to work on what you reported so far for the moment.
    We'll keep you updated about our progress and if we have any more questions.
  2. Like
    Netduma Adrian got a reaction from Unfinished in Geofilter Un-commanded Switch-Off   
    Many thanks, its working and I have access. Please let us know of any issues you experience, we are going to work on what you reported so far for the moment.
    We'll keep you updated about our progress and if we have any more questions.
  3. Like
    Netduma Adrian reacted to Unfinished in Geofilter Un-commanded Switch-Off   
    It's done.
  4. Like
    Netduma Adrian reacted to Unfinished in Geofilter Un-commanded Switch-Off   
    Firstly, the problems regarding connectivity are a long term issue and none of the firmware versions are free of problems. The latest firmware is the most stable, but I still experience drop outs and I would say daily rather than weekly. Given that children are now back to school, the drop outs might be no less frequent, but not noticed as much due to less use during the day.
    The geofilter issue regarding it not working, doesn't appear to have any consistency. I haven't yet had the time to sit down and try to get the GUI to crash as it did before when adding devices to the geofilter.
    There appear to be a number of issues that may or may not be connected.
    1. Intermittent internet and/or GUI connectivity, usually a daily occurrence, sometimes it will auto correct, other times a power cycle is required.
    2. Geofilter turning itself off, or simply not working, more a weekly issue, R2 needs a power cycle to resolve this.
    3. QoS seemingly not working as described. I sometimes have to turn it off to get a reasonable download speed for game updates and if a game is updating on one Xbox, there is definitely a negative effect on latency noticed on another Xbox when gaming.
    4. Sometimes after a power cycle, the GUI shows the startup tips for setting QoS and Geofilter, but the settings are still intact.
    I'll try to get time to play around with settings later.
  5. Like
    Netduma Adrian reacted to Unfinished in Geofilter Un-commanded Switch-Off   
    This is what I have just tried, some of which should be as expected operation...
    1. Congestion Control set to "Always" - Xboxes Off - Devices removed and re-added to Geofilter without issue.
    2. Congestion Control set to "Always" - Xbox-Lounge on, running Apex and showing 25-39ms to London server with 0%PL
                                            - Xbox-Snug on and idle, but updating games with approx 3mbps download showing on Xbox update screen
                                            - Geofilter is off - Congestion Control has "Work from home" and each Xbox set as an independent device in TP and switched on, DumaOS classified games set to off
    3. As above, but Xbox-Lounge TP set to off, running Apex and showing 26-42ms to London server with 0%PL
    4. Xbox-Lounge TP back on, running Apex and showing 26-37ms to London server with 0%PL
    5. Congestion Control set to "Never" - Xbox-Lounge on, running Apex and showing 49-84ms to London server with 12%PL
                                            - Xbox-Snug on and idle, but updating games with approx 2mbps download showing on Xbox update screen
                                            - Geofilter is off - TP has "Work from home" and each Xbox set as an independent device in TP and switched on, DumaOS classified games set to off
    6. Congestion Control set to "Always" - Xbox-Lounge on, running Apex and showing 26-35ms to London server with 0%PL, Xbox-Snug is updating
                                            - Xbox-Lounge on, running Apex and showing 25-31ms to London server with 0%PL, Xbox-Snug updating paused
                                            - Geofilter is on
    7. Congestion Control set to "Always" - TP switched off, Xboxes update at the max bandwidth that the network will allow, but with a limited bandwidth one device might hog the network.
    This mainly shows that Congestion Control has a big impact on gaming latency, with Traffic Priority having a lesser effect. I don't know exactly the interaction between TP and Congestion Control, but expect that this is working as described, but it seems that latency increases caused by devices updating are not entirely eliminated by Congestion Control and/or TP and a rise in latency can be seen when a game is updating vs when updating is paused. Interestingly, there also seems to be a drop in latency when Geofilter is turned on as well.
    I haven't yet been able to make the GUI fail and have yet to see the Geofilter switch off today. The problem with the Geofilter though, is that when it does stop working, the GUI is usually inaccessible  too.
     
  6. Like
    Netduma Adrian got a reaction from Sherman85 in Issue Joining Xbox Parties With Netduma Router   
    Hi @techbbq, I'm Adrian from the dev team.
    First of all, thank you very much for letting us know about the issue. We are currently looking into it and we expect to give you more updates about it during this week, just so you are aware.
  7. Like
    Netduma Adrian got a reaction from Glitch x2 in Issue Joining Xbox Parties With Netduma Router   
    Hi @techbbq, I'm Adrian from the dev team.
    First of all, thank you very much for letting us know about the issue. We are currently looking into it and we expect to give you more updates about it during this week, just so you are aware.
  8. Like
    Netduma Adrian got a reaction from techbbq in Issue Joining Xbox Parties With Netduma Router   
    Hi @techbbq, I'm Adrian from the dev team.
    First of all, thank you very much for letting us know about the issue. We are currently looking into it and we expect to give you more updates about it during this week, just so you are aware.
  9. Like
    Netduma Adrian got a reaction from Netduma Fraser in Issue Joining Xbox Parties With Netduma Router   
    Hi @techbbq, I'm Adrian from the dev team.
    First of all, thank you very much for letting us know about the issue. We are currently looking into it and we expect to give you more updates about it during this week, just so you are aware.
  10. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Forgot to announce it yesterday, but now that Rocket League is free, we have added it to Ping Heatmap!
  11. Thanks
    Netduma Adrian got a reaction from sub91 in Ping Heatmap suggestion/issue thread   
    Thanks for reporting it guys, we will do a cloud update for Ping Heatmap today fixing this.
  12. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Thanks for reporting it guys, we will do a cloud update for Ping Heatmap today fixing this.
  13. Like
    Netduma Adrian got a reaction from Netduma Fraser in Connection Benchmark Schedule and History   
    Hi @patnj.
    Yes, we expect the full history of connection benchmark to be deleted whenever you reboot the unit. This is intentional and will not change. The reason for it is that if we saved the Connection Benchmark history so it could be preserved between reboots, that could cause the memory of the unit to fail after some years of repeated use. When we considered the possibility, we took the decision of not preserving the history between reboots, because we thought it was better to thing on the units working properly even many years in the future.
    On the other hand, the scheduled tests should never be deleted. We will try to replicate this issue internally and solve it. Many thanks for reporting it in!
  14. Like
    Netduma Adrian got a reaction from TG3NOC1D3 in Ping Heatmap suggestion/issue thread   
    Hi, a comment regarding Overwatch:  We know its one of the most requested games, but adding it is not as easy as other games due to its internal functionality. We'll probably take one or two months before being able to actually go and add it, but don't worry, it'll arrive eventually.
    I've noted all other games suggested here, and we'll try to add all of them (or as many as possible). Many thanks to everyone!
  15. Like
    Netduma Adrian got a reaction from Zippy in No Connection at all to R2   
    We plan to keep this open to confirm if the replacement unit fixes the problem for Yam Yam.
    We will also debug the returned unit once it reaches us to find the root of this problem, and hopefully deliver a fix for new users, in case anyone else experiences this problem.
  16. Thanks
    Netduma Adrian got a reaction from Yam Yam in No Connection at all to R2   
    We plan to keep this open to confirm if the replacement unit fixes the problem for Yam Yam.
    We will also debug the returned unit once it reaches us to find the root of this problem, and hopefully deliver a fix for new users, in case anyone else experiences this problem.
  17. Thanks
    Netduma Adrian reacted to Fuzy in Ping Heatmap suggestion/issue thread   
    Oh shit, the list is growing, thank you Adrian !
  18. Thanks
    Netduma Adrian got a reaction from PharmDawgg in Ping Heatmap suggestion/issue thread   
    Hi everyone!
    We have just pushed a new cloud update with:
    - Support for CoD: Modern Warfare (not the same as Warzone)
    - Support for Team Fortress 2
    - Support for Dota 2
    We'll keep adding more games over time, thanks for all the suggestions! This should be downloaded automatically to your router over the next 24 hours, but if you want it sooner, you can force a cloud update from Ping Heatmap's hamburguer menu.
    PD: @mohands, I have included your Fifa 20 server, thanks for that! Unfortunately, I couldn't get the CoD servers to respond to any of my pings, so I haven't included them. I'll research why this is happening.
  19. Thanks
    Netduma Adrian got a reaction from Fuzy in Ping Heatmap suggestion/issue thread   
    Hi everyone!
    We have just pushed a new cloud update with:
    - Support for CoD: Modern Warfare (not the same as Warzone)
    - Support for Team Fortress 2
    - Support for Dota 2
    We'll keep adding more games over time, thanks for all the suggestions! This should be downloaded automatically to your router over the next 24 hours, but if you want it sooner, you can force a cloud update from Ping Heatmap's hamburguer menu.
    PD: @mohands, I have included your Fifa 20 server, thanks for that! Unfortunately, I couldn't get the CoD servers to respond to any of my pings, so I haven't included them. I'll research why this is happening.
  20. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Hi everyone!
    We have just pushed a new cloud update with:
    - Support for CoD: Modern Warfare (not the same as Warzone)
    - Support for Team Fortress 2
    - Support for Dota 2
    We'll keep adding more games over time, thanks for all the suggestions! This should be downloaded automatically to your router over the next 24 hours, but if you want it sooner, you can force a cloud update from Ping Heatmap's hamburguer menu.
    PD: @mohands, I have included your Fifa 20 server, thanks for that! Unfortunately, I couldn't get the CoD servers to respond to any of my pings, so I haven't included them. I'll research why this is happening.
  21. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Hi @mohands, sorry for not adding them yesterday. We are currently working on adding a few more games to Ping Heatmap, so I'll try to add them today or tomorrow. Apologies about that, I forgot to add them on yesterday's update.
    And many thanks for sending us the servers, that really helps!
  22. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    And as a more general update to everyone: We have updated the Black Ops 4 dataset (as most servers were failing) and added Valorant as a new game!
    Hope everyone enjoys the cloud update!
  23. Like
    Netduma Adrian got a reaction from Netduma Fraser in How accurate is Connection benchmark Duma 3.0   
    100
  24. Like
    Netduma Adrian got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Hi, a comment regarding Overwatch:  We know its one of the most requested games, but adding it is not as easy as other games due to its internal functionality. We'll probably take one or two months before being able to actually go and add it, but don't worry, it'll arrive eventually.
    I've noted all other games suggested here, and we'll try to add all of them (or as many as possible). Many thanks to everyone!
  25. Like
    Netduma Adrian got a reaction from Netduma Fraser in No Connection at all to R2   
    We plan to keep this open to confirm if the replacement unit fixes the problem for Yam Yam.
    We will also debug the returned unit once it reaches us to find the root of this problem, and hopefully deliver a fix for new users, in case anyone else experiences this problem.
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