Netduma Fraser

Sorry to hear that. I'd just try and gather as much evidence if you can as possible to show them. Does it happen at peak times or all the time?

I see it's direct from the Sky router, were devices using the internet? If so then that's likely what caused it with no QoS to prevent it. Repeat the test on DumaOS and it should be better!

The red chunks are indicative of packet loss. Though it looks by the focus time that you changed it to 1 second is that correct? Leave it on the default settings as the 1 second focus can give false results like that

Yes you're on the latest, no need to worry. Welcome to the forum!

You're on DumaOS already? If so that is the latest firmware

I've just chased Joseph so will hopefully get back to you soon.

We'll try again next week

To login it's admin / password

Okay thank you, we won't be able to check until 10-6pm GMT during the week. Interesting, do you have the R1 in the 4G router's DMZ? Are you able to put the 4G router in modem mode?

Everyone but second paragraph specific to henris

I've chased the team again to check this. As we're admins we see the IP attached to your post. If you could post from home that'd be really helpful so we can check the right one. It sounds like your DHCP server is not configured properly, have you changed its settings?

I'm not sure on that, when they check again if it doesn't work they should provide some more information on next steps

Thanks, hopefully they'll check again soon. Also it's not a good idea to reveal your public IP so no need to provide screenshots etc

Your IP has been changing a bit, don't do the test on a phone as it may be using the cellular network. Do so on a PC so you can double check the ports and we get the correct IP.

No worries, we'll get an email over to you, likely tomorrow!

Hey, welcome to the forum! To bridge you should be bridging it to the Netduma's WAN IP (this is the IP the TP-Link has given it) so you can find it on the TP Link and in the Netduma's Device Manager. You should NOT be using the 192.168.88.1 IP as it won't work. If Bridge mode still doesn't work then I would put the R1 (using same IP) into the TP Link DMZ. Please also make sure you have remote support enabled in the R1's Miscellaneous settings.

Hopefully before then!

We're really busy at the moment on the run up to Xmas, we will check your routers as soon as we can.

Yes we'll have an update available very soon

I don't understand, what is your question?

You need to clear the browser cache/cookies in order to access the interface

It won't be upgraded for you, you'll be told when the fix has been applied and then you're able to manually update it yourself

Shouldn't be too long, will get to you next week during office hours

It'll be whatever you had it set to before, if that doesn't work factory reset using the button in the back and then it'll be admin / password

Some ISPs close ports so I'd recommend contacting them and see if they can open port 7777