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Speed Issues

speed issue

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7 replies to this topic

#1
lethaz4

lethaz4

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my wifi is so slow with xr500 i would like speeds higher than 25 considering ive got 1000down and 500up 



#2
Netduma Admin

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Hi Lethaz - so you are only getting 25mbps? Don't worry, there is probably just a simple setting change we need to do to fix this. Could you answer these questions please:

 

  1. What speeds do you get when wired in?
  2. What device are you using to test the speeds?
  3. Which website are you testing speeds with - we recommend speedtest.net


#3
e38BimmerFN

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What ISP Modems are you using? Mfr and model#



#4
lethaz4

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- tested speeds on speedtest.net

 

- my parents are using  toshiba laptops running  Wifi when i test with Ethernet cat6  it reached  95down and up with the laptops

 

- My isp ont  is a Huawei echolife HG8240H nz model 

 

- my gaming desktop hardwired gets speeds of 957down and 554up 



#5
Netduma Admin

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Could you disable Smart Connect in wireless settings and then connect your wireless devices to the 5G band. Try the test again and see if they’re back to your expected speeds.

My guess is you’re currently connected to the 2.4GHz band which usually has a real world maximum of around 100mbps, which is why you want to make sure you’re on the 5GHz band.

#6
lethaz4

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Smart connect was disabled  i ran the speedtest again and still getting around 25mb on 2.4ghz unfortunately i cant run 5ghz on these laptops 

i ran a test with a fritzbox7490 and i get around 38 to 44 down which is good.



#7
Netduma Fraser

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Use a WiFi analyser to find the least congested channel for 2.4GHz and change to that then try again


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
BIG__DOG

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have you made sure your wireless settings are set for the correct region and that the mode is set to 800mbps? These can be found in settings>>>>>wireless setup.


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