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Is there an issue with my line


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11 replies to this topic

#1
Tommyboy19

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So I ran an speed test on speedtest.net my first test was at 107ms then I redid the test and it pinged at 7ms so i triple checked just to must sure then it went up to 36ms but my speeds seem to in line what the speed test did within the initial setup

#2
Zennon

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Windows > run > type

cmd

In the cmd window type

ping bbc.co.uk

Press enter, with nothing using the broadband at the time.

Or download pingplotter.

#3
Tommyboy19

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I've ran an few pingplotter tests I'm not really sure what I'm looking for if the line is faulty how to you screenshot on an laptop so I can post results

#4
pollutionblues

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I've ran an few pingplotter tests I'm not really sure what I'm looking for if the line is faulty how to you screenshot on an laptop so I can post results


http://support.netdu...e-a-screenshot-
The family that slays together stays together

#5
Tommyboy19

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I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence

#6
pollutionblues

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I few weeks back too I phoned bt to say that the connection is was feeling unstable that did a line test and said it was fine should I trust what they say or should run tests then ring back and say that it's not and provide with the evidence


It’s best to run PingPlotter tests so you have evidence to prove to your ISP that there is a problem. Post your test results and we can look them over for you
The family that slays together stays together

#7
Tommyboy19

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Yeah will do I'll have to do this when I get back from work but thanks for the help so far much appreciated

#8
Netduma Jack

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Yeah will do I'll have to do this when I get back from work but thanks for the help so far much appreciated

 

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#9
Tommyboy19

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Sorry been quite for an couple of days been busy so haven't had chance to sort tests out hopefully will be able to tomorow

#10
Tommyboy19

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Just another update might be changing provider when contract ends with bt so I've halted the tests

#11
Netduma Admin

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Hope the new provider works out for you. Who are you thinking of? Check out IDNet - they consistently come top on broadband ratings. https://www.idnet.net/

#12
Tommyboy19

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Cheers I hope so too and it could be sky fibre package but I will take a look at the link you've me too




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