Spartacus Posted October 19, 2015 Share Posted October 19, 2015 I have an Epson 3500 series printer connected up to the R1 via wifi and I"m finding that I can't seem to print to it anymore unless I restart the printer or reboot the R1. Have had this printer for a couple of years and it gets regular use, so I know this has not been an issue previously when everything was hooked up via my Airport Extreme. I'm guessing there must be some setting on the R1 I can tinker with that would avoid this situation but not quite sure exactly what. Anyone else run into this type of issue that can provide some guidance on how to fix this? Thanks. Link to comment Share on other sites More sharing options...
PharmDawgg Posted October 19, 2015 Share Posted October 19, 2015 Are there any other devices losing connection? You could try enabling the wifi workaround selection under the settings>miscellaneous area. If you select it reboot the router by clicking on the reboot router button in that area as well. This will save the setting. Link to comment Share on other sites More sharing options...
bagsta69 Posted October 19, 2015 Share Posted October 19, 2015 Have you tried deleting the printer from your network and then adding it again via the R1? It may be stuck trying to connect to your previous router every time as that is it's default. Link to comment Share on other sites More sharing options...
Spartacus Posted October 19, 2015 Author Share Posted October 19, 2015 The "wifi workaround" setting is already enabled. It was enabled by default (I'm running 1.03.4). Link to comment Share on other sites More sharing options...
Spartacus Posted October 19, 2015 Author Share Posted October 19, 2015 @bagsta69 To simplify my setup, I had the R1 SSID set to the same one I'd used before on my Airport Extreme. All devices that previously used the AE connect up to the R1 just fine. I can also see the printer in the "Device Manager" so I know it connects successfully. I also checked the status on the printer itself and it shows that it connected to the network fine. Also, as I indicated previously, restarting either the R1 or the printer itself does force the connection to be re-established and things work fine after that (for a bit, I suppose). As such, I have no reason to believe that the printer is not connecting up to the R1. Any idea what causes the status for devices to show "Dormant" on the Device Manager->Edit page? Link to comment Share on other sites More sharing options...
bagsta69 Posted October 19, 2015 Share Posted October 19, 2015 No idea whatsoever dude, I was just trying to help and put a couple of ideas out there. Hope you get it sorted. I just have the R1 as my router connected to the BT hub modem and let the R1 deal with my entire network. No problem. I do know my canon printer is a contrary little bugger. it appears on my network and on all my apple devices but as soon as I try to airprint to the fucker it goes walkabout and cant be found. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 19, 2015 Netduma Staff Share Posted October 19, 2015 The "wifi workaround" setting is already enabled. It was enabled by default (I'm running 1.03.4). Try disabling it as Wifi workaround sometimes causes Wifi dropouts Link to comment Share on other sites More sharing options...
dai.hop Posted October 19, 2015 Share Posted October 19, 2015 I'm getting this problem too. Printer HP Color LaserJet Pro MFP M177fw Netduma R1 version R1 debug version 1.03.3 running on rb-951g-2hnd Accessing via iMac running Mac OS X 10.11 El Capitan. Rebooting the R1 allows me to access the printer again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 19, 2015 Administrators Share Posted October 19, 2015 I'm getting this problem too. Printer HP Color LaserJet Pro MFP M177fw Netduma R1 version R1 debug version 1.03.3 running on rb-951g-2hnd Accessing via iMac running Mac OS X 10.11 El Capitan. Rebooting the R1 allows me to access the printer again. Make sure you update to http://wiki.netduma.com/doku.php?id=manual_update I'm guessing that the printer goes into an idle mode, is it able to print if you just press some buttons on it to awaken it rather than restart it? Link to comment Share on other sites More sharing options...
Yam Yam Posted October 19, 2015 Share Posted October 19, 2015 Try giving the printer a static ip address, I have the same printer (epson 3500) but not able to diagnose right now, away at the mo. If you get no luck I'll try later on & reply. Link to comment Share on other sites More sharing options...
Yam Yam Posted October 19, 2015 Share Posted October 19, 2015 Any idea what causes the status for devices to show "Dormant" on the Device Manager->Edit page? Any device like a satellite box in standby causes the status to show dormant, it works correctly. I have a few devices that show this status till I turn them on fully. Link to comment Share on other sites More sharing options...
Yam Yam Posted October 20, 2015 Share Posted October 20, 2015 If you get no luck I'll try later on & reply. Having left my printer alone for a while I'm getting that stupid 'Check your ink cartridges' Epson error so unable to diagnose tonight... and most of this morning sorry. Link to comment Share on other sites More sharing options...
Spartacus Posted October 20, 2015 Author Share Posted October 20, 2015 No worries Yam Yam. I've unchecked the wifi workaround option this morning so will give that a day or two to see how it fares. I just connected up to it via the Epson utility and it worked ok. Will see if it continues to do so over next couple of days. Link to comment Share on other sites More sharing options...
dai.hop Posted October 20, 2015 Share Posted October 20, 2015 Make sure you update to http://wiki.netduma.com/doku.php?id=manual_update I'm guessing that the printer goes into an idle mode, is it able to print if you just press some buttons on it to awaken it rather than restart it? Thanks Fraser. I'm curious though - my Netduma is reporting that my software is up to date. Is this pre release firmware? Also, the printer isn't going into idle mode. I can replicate the problem soon after turning the printer on. Worked fine with my previous router so it must be the Netduma. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted October 20, 2015 Netduma Staff Share Posted October 20, 2015 Thanks Fraser. I'm curious though - my Netduma is reporting that my software is up to date. Is this pre release firmware? Also, the printer isn't going into idle mode. I can replicate the problem soon after turning the printer on. Worked fine with my previous router so it must be the Netduma. The automatic upgrade feature has been disabled as it sometimes bricked routers I think. You have to update manually now Is the printer connecting wired or wirelessly? Link to comment Share on other sites More sharing options...
Yam Yam Posted October 29, 2015 Share Posted October 29, 2015 No worries Yam Yam. I've unchecked the wifi workaround option this morning so will give that a day or two to see how it fares. I just connected up to it via the Epson utility and it worked ok. Will see if it continues to do so over next couple of days. I sorted my printer out earlier Spartacus (got the ink flowing lol), I don't have the 3500, maybe my last one ? I have the sx535wd model & I get no problems tbh even if left idle. (I'm just trying it longer right now just incase, when my screen dims thats when it seems dormant.......) Update: Left it around 4-5 hours & it wakes up by itself so it can't be the Duma with my model. Link to comment Share on other sites More sharing options...
Spartacus Posted October 29, 2015 Author Share Posted October 29, 2015 Wanted to close the loop on this item for posterity. After I un-unchecked the wifi-workaround option, I have not seen the issue again and the family has been using the printer just fine since then. As such, I'm happy to declare that this may have been the contributing factor and making this config change appears to resolve it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2015 Administrators Share Posted October 29, 2015 Fantastic to hear that! I'll close the thread, feel free to make another if you have any more issues Link to comment Share on other sites More sharing options...
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