ETA on new firmware with actual fixes

[GavinA895]

Awaiting some ETA on a firmware with some actual bug fixes and improvements. Have tried to follow countless troubleshooting steps mentioned by Fraser and the forums with no luck (Thanks for the suggestions btw) and now growing frustrated and losing hope.

[Netduma Fraser]

We're not giving out any ETAs, I made that mistake a few weeks ago. Rest assured new firmware is being worked on and won't be long until there is another with further improvements

[Rizzo777]

I hope its quick time because iv had to go back to the .23 and its horrendous its so bad I don't even now how it released. Honestly it's making a lot of games unplayable for me.

[ryekye]

22 hours ago, Netduma Fraser said:

We're not giving out any ETAs, I made that mistake a few weeks ago. Rest assured new firmware is being worked on and won't be long until there is another with further improvements

It's making my twitch streams buff a d crash and searching for games in cod show high ping and fortnite shows high pings too never had these issues with xr500 or xr1000 the r3 is good but it's pretty buggy as of right now I have to constantly reboot it to keep my speeds and stable connection and adblock won't let me add any other lists it's pretty annoying to have to reboot daily

[Netduma Fraser]

23 minutes ago, ryekye said:

It's making my twitch streams buff a d crash and searching for games in cod show high ping and fortnite shows high pings too never had these issues with xr500 or xr1000 the r3 is good but it's pretty buggy as of right now I have to constantly reboot it to keep my speeds and stable connection and adblock won't let me add any other lists it's pretty annoying to have to reboot daily

Sounds counter intuitive but try disabling SmartBOOST and see if it is better. Add lists to Adblocker with HTTP not HTTPS and they should work

[ryekye]

4 hours ago, Netduma Fraser said:

Sounds counter intuitive but try disabling SmartBOOST and see if it is better. Add lists to Adblocker with HTTP not HTTPS and they should work

disabled smart boost same thing and random disconnectsa from internet too!

[Netduma Fraser]

Could you provide the logs when you get the disconnects please? You mentioned it's when in a game, are you just getting kicked or are devices losing internet?

[GavinA895]

On 2/12/2024 at 11:54 PM, Netduma Fraser said:

We're not giving out any ETAs, I made that mistake a few weeks ago. Rest assured new firmware is being worked on and won't be long until there is another with further improvements

Sorry been busy the last few days. I'm not sure why "you" got "flamed" for the ETA. I'm sorry but its getting kind of ridiculous with the amount of issues people are facing and yet "Netduma" can't provide us with an ETA for the fixes ?
I'm sorry, am I supposed to just use the completely broken router (it truly is) on the basis of "The fixes are coming" ? 
FFS at least have the company give us a goddam ETA so I can go out of my way and buy another functional router as a backup at the very least.  I've tried to keep my hopes up for the router and the team but the speed at which these "updates" are coming out or rather not coming, is disappointing and to top it all off you guys are having people(Drift0r) advertise the router with features that don't even function.

I'm losing hope and I think a lot of the guys on the forums are getting to the same stage.

FYI, Appreciate you (Fraser) helping out with possible fixes etc but I dont think any of the issues that majority of the user base are facing can be, without a proper stable firmware with fixes.

[Rizzo777]

Iv had to go back onto the .23 as the .41 was just not connecting my devices in the house and my god the .23 is near enough unplayable it's horrible to play on. Honestly I hope to god that this new firmware is soon and I hope its shit hot.

[ryekye]

On 2/13/2024 at 2:41 PM, Netduma Fraser said:

Could you provide the logs when you get the disconnects please? You mentioned it's when in a game, are you just getting kicked or are devices losing internet?

Devices lose internet

[mcallisterbr69]

Yeah mine is doing the same thing it disconnects everything you lose all internet but it's only one time a day or every few days but when it does it you can't login to the router at all and you have to restart the router first..... So not sure if the logs would still be there.....

[Proud R3 Owner]

I really hate to say this... My R3 currently is in it's box on a shelf in the garage. I did really want and try to make this router work with our environment but stable Internet is a requirement for us. I'm currently using another WiFi 6 router that yields good results but does not have the features I wanted, which DumaOS has.  I may be in a different situation than others and have a few older (and newer) routers laying about, but don't be deceived. I'm not going anywhere. I still have plenty of faith in the NetDuma team and will be patiently waiting for the firmware version to come where everything works as intended. I really wish I could help more with logs and troubleshooting with the team but alas I'm a family man and have to think more about the needs of my family first. I'll be checking in from time to time seeing the issues and progress of newer firmware releases. God speed NetDuma, I still believe!

[Gskillz]

If you are having issues with R3, here are the steps I have taken with some improvements, but we will have to wait for the updates, for the R3 to show me I don't' have to do these steps every other day.

1.Do speed test on R3 side menu, after you get your speed result safe it, make sure you press the "update network speed" button to save it.

2. Do "Ping Optimizer" after the R3 finds your best ping press the "Optimize Now" button to save it., after you have done these 2 steps, do a bufferbloast test from waveform, google it...you should now get an A or A+ (I do this everyday to ensure I have a A+ why everyday, because your network speeds can change everyday, depending how many people in your house are on the network and watching porn). This should resolve your bloat issues. If you can't do a speed test or ping test on your R3...sorry buddy you have to do a factory reset on your R3. If you still can't do a speed test or ping test, you probably are connected to a router and need to go into that primary routers settings and set a DMZ for your router or you could put your primary router in bridge mode, in some cases you will lose access, as in you won't be able to log into your  routers page after you put your primary router in bridge mode.

3. After you have done steps 1 and 2, next step is to go into "Ping Heatmap" then go to choose a game and pick the game you play. You will see all the servers for the game you play, take a mental note of the server that is closest and shows the lowest number ping in your area ( I play call of duty and saw a server with a ping of 16 )

4. Go to Geofiler ( DO NOT HAVE YOUR PS5, PS4, Xbox on or PC- don't have the game open) Click on "Add Device" look for your gaming system... note if you have never connected your R3 to the router you will not see your system, make your sure you have at least connected the R3 to your system at least once so you could see your systems name when you click add device. Next click on Steady ping, I disable it, I think it works, but I like to disable it to get the lowest ping when I play. This works for me because my internet is reliable, for those that have bad internet, keep "Steady Ping" on.

5. In Geofilter set your home, click on the little house icon on the right button, then click any where on the map to set your home. a circle radius will pop up on the map with your home location in the middle. Remember that mental note I mention before, this is where you remember the location of the lowest ping server, make sure the server is within that radius. If you want to use expert mode in geofilter, draw a box around the server- the servers do not show themselves in geofilter that is why you have guess and remember where the server was, when you looked it up on the ping heat map. Turn on your system and enjoy. On Call of duty if you have moderate showing and not open, you have to open up the ports on your R#, I set the PS5 in DMZ with it's own IP, this is what worked for me, if after doing this it still shows moderate, you have to set the primary router  in DMZ for the R3 ( I just use the R3, no primary, but some might be forced to use a internet provided router) After all this I have great games.

Trouble shooting on some issues with the R3

A) When the next day comes if I'm having issues, I reboot the R3, and it works fine.

B ) If I'm playing a game and the filter picks a server outside my radius circle, I turn off my Game console, then delete my console from the geofilter, go on the top right(3 dots) then press Resync Cloud, then add back my Game console. After that turn on your gaming console and you should be good.

If this does not work sorry buddy you have to do a master reset.

In a perfect world I wouldn't have to do this 2 to 5 times a week, but appreciate the R3 and will wait for the update...Hope this helps everyone.

 

 

[akuma7]

Personally, I think the r3 is in no way ready for launch. They rush the r3 to launch it before the holidays so they can get the holiday sale. I don't remember the r1 having this many issues. I still have trust with the netduma team but the r3 should have not being launch with this much issues. Now, I'm not asking to launch the r3 with 0 issue. Every product has problems at launch but the r3 is just ridiculous.

[Alias 1aB]

being honest with you guys, i have had less issues with the R3 than the R2. I dont have to reboot the R3 at all like the R2. R2 would freeze up from time to time. The R3 hasnt given me those issues.

Duma OS is a great optimization tool if you can get it work right for your purposes. It isnt without its flaws but do you see any other software out there that can do what Duma OS does? That's why each one of us bought a Netduma router. It's a product marketed to a target audience. Have patience with them because they if they cant resolve the issues, people will eventually stop buying their products and they do not want that to happen. They are not a big company like Netgear who can beta test a product for years before putting it out on the market. We are their beta testers and that is the reality of the situation. So keep giving them your feedback and try to stay positive. It's not like they are not making an effort on actually trying to fix the issues. Some things simply cannot be resolved overnight.

[vinu hunter]

very bad product overall

now its just 200 usd toy for my 10 month old daughter who play with antenna's 

hilarious product and biggest mistake i have ever done for buying this router. 

i will never buy again a netduma router even they sell for free.

 

conclusion

never launch a product when it is not even useful to surf internet whereas you guys are claiming best gameplay with ping etc 

i feel like i got scammed lol........

 

[GavinA895]

8 hours ago, Alias 1aB said:

being honest with you guys, i have had less issues with the R3 than the R2. I dont have to reboot the R3 at all like the R2. R2 would freeze up from time to time. The R3 hasnt given me those issues.

Duma OS is a great optimization tool if you can get it work right for your purposes. It isnt without its flaws but do you see any other software out there that can do what Duma OS does? That's why each one of us bought a Netduma router. It's a product marketed to a target audience. Have patience with them because they if they cant resolve the issues, people will eventually stop buying their products and they do not want that to happen. They are not a big company like Netgear who can beta test a product for years before putting it out on the market. We are their beta testers and that is the reality of the situation. So keep giving them your feedback and try to stay positive. It's not like they are not making an effort on actually trying to fix the issues. Some things simply cannot be resolved overnight.

I'm sorry but not having a consistent internet connection from a product that is first and formerly a router is inexcusable. The bugs with GeoFilter etc I can understand but launching a router not being able to maintain a consistent connection to the internet is NOT it ! 
On top of that Fraser was getting flamed was providing a ETA to the point where they are now no longer providing us with an ETA. I'm sorry but I would really like to know .... if I need to go out of my way to buy another router just so I can have stable connection, that being a day, week or month from now. An ETA would be very helpful in this situation.

[Netduma Fraser]

I'm sorry I can't provide an ETA any more, whenever I have given an ETA we've always gone past that date and that was always an accurate estimate based on the information I had at the time so I feel it would just cause more annoyance. The team are aware of all the issues and doubling down on trying to fix the most pressing issues as soon as possible. I have faith in the team executing timely fixes to the problems and rest assured as soon as a firmware is available it will be provided.

[GavinA895]

2 hours ago, Netduma Fraser said:

I'm sorry I can't provide an ETA any more, whenever I have given an ETA we've always gone past that date and that was always an accurate estimate based on the information I had at the time so I feel it would just cause more annoyance. The team are aware of all the issues and doubling down on trying to fix the most pressing issues as soon as possible. I have faith in the team executing timely fixes to the problems and rest assured as soon as a firmware is available it will be provided.

Understood, but I was asking for an ETA so if you guys said for example expect an update this week and it goes over to the following week, fine.
But if you guys are expecting this “update” to be out next month or something I would just go get another router to use for the time-being. Just left in the dark currently.

[Netduma Fraser]

52 minutes ago, GavinA895 said:

Understood, but I was asking for an ETA so if you guys said for example expect an update this week and it goes over to the following week, fine.
But if you guys are expecting this “update” to be out next month or something I would just go get another router to use for the time-being. Just left in the dark currently.

That may be how you feel and I appreciate that, you know that development is fluid and can take longer than expected. Not everyone feels that way though. I think there will be an update out this month, I'd be very surprised if there wasn't.

[idvizual]

Me personally I am using latest firmware kept everything default. I was into the bufferbloat this bufferbloat that A+ my internet speed is 500down 20 up. IPV6 on UPNP on sure my gaming consoles show moderate in-game but UPNP shows open hasn't bothered me, 2 PS5s are hooked up theres no problem playing no ping spikes almost flat line ping. Settings on router is close to default settings. Speed test is my ISP speeds (500/20), geo filter is steady ping off, Geo latency off, the radius circle thingy is set to my location able to find lobbies close to me even when not putting whichever device on the geo-filter. I don't mess with smart boost default gaming work from home video streaming. Gaming on console doesn't take much bandwidth I can watch stream be on computer and game on 2 ps5s with no problem. Oh I've also played a whole week on 5g wifi on the duma r3 and it is good not great like wired connection, but I wanted to give it a shot. Had 3 routers netgear rax49 asus rog ax6000 and now duma r3 out of all 3, Ive never had a better hit detection nor straight steadier ping so yea the R3 is a big game changer for me. 

[GavinA895]

Even more genuine question... have you guys found a fix for the following issues or what is causing it, assuming that it going to be in the next firmware.

In order of priority for myself:
1. "DumaOS Features Loading" after roughly 24 hours, can no longer access the WebUI. Reboot required to fix
2. Random disconnects WiFi and wired (Where the internet connection would briefly disconnect) **Can't really help here with logs due to the above issue.
3. Load/Save configs ... since we are beta testers currently ... this would be nice.
4. Guest Network devices showing under "Wired" on the network overview.
5. IPv6
6. Advertised features such as Ping Optimizer, Steady Ping, Geo Filter 2.0 working consistently.

 

[Netduma Fraser]

6 hours ago, GavinA895 said:

Even more genuine question... have you guys found a fix for the following issues or what is causing it, assuming that it going to be in the next firmware.

In order of priority for myself:
1. "DumaOS Features Loading" after roughly 24 hours, can no longer access the WebUI. Reboot required to fix
2. Random disconnects WiFi and wired (Where the internet connection would briefly disconnect) **Can't really help here with logs due to the above issue.
3. Load/Save configs ... since we are beta testers currently ... this would be nice.
4. Guest Network devices showing under "Wired" on the network overview.
5. IPv6
6. Advertised features such as Ping Optimizer, Steady Ping, Geo Filter 2.0 working consistently.

 

I know the team are doubling down on the first two issues as they are the most important, also the hardest to reproduce. As for the other points I think they'll be focusing on the first 2, probably HybridVPN will be in the next one just because it's close to ready and then the other aspects will be sorted. The order of which things make it in really depends on how hard the issues are to fix and when they're done in time for a build.

[Alias 1aB]

On 2/15/2024 at 11:06 AM, GavinA895 said:

I'm sorry but not having a consistent internet connection from a product that is first and formerly a router is inexcusable. The bugs with GeoFilter etc I can understand but launching a router not being able to maintain a consistent connection to the internet is NOT it ! 
On top of that Fraser was getting flamed was providing a ETA to the point where they are now no longer providing us with an ETA. I'm sorry but I would really like to know .... if I need to go out of my way to buy another router just so I can have stable connection, that being a day, week or month from now. An ETA would be very helpful in this situation.

I had to actually go out and spend another $100 on another router that I could use in access point mode when I had the R2 because the wi-fi on the R2 would crap out all the time. Constantly had to reboot it. Once I turned the wireless radios off on the R2, it wouldnt lock up anymore. It wasnt ideal but I made it work. I used that setup until I was able to get ATT fiber. And if my R2 had not completely stopped functioning after 3 years, I probably would have waited to buy the R3 because I was only using it for my Xbox and HTPC. I knew the risks I was taking when I bought the R3 after the issues I had with the R2. If the positives outweigh the negatives, you have to live with the outcome if you take the plunge.

[GavinA895]

13 hours ago, Netduma Fraser said:

I know the team are doubling down on the first two issues as they are the most important, also the hardest to reproduce. As for the other points I think they'll be focusing on the first 2, probably HybridVPN will be in the next one just because it's close to ready and then the other aspects will be sorted. The order of which things make it in really depends on how hard the issues are to fix and when they're done in time for a build.

Is it a 10/10 hit rate for the DumaOS not loading issue ? I.e everyone having it or only some ? 

I thought this was very widespread so shouldn’t be too hard to reproduce. The Wifi one I can understand, especially since people who have both can’t assist with logs due to the above one making it harder to reproduce.