Hello there, it has been ages!

[lukasz]

Believe it or not, it's Lukas here, one of the early adopters of OG R1. 

As usual, I got my R3 and I love it, especially since it is so good to see the ping stabilising feature, I still remember when this was first announced as a possibility.

I have two obstacles with my R3, that I am hoping to overcome with your help. 

Before I introduced R3 to my home network, I was using my ISP router and I had a TP-LINK router connected to it. ISP router was there just for the internet entry point, and the TP-LINK was used for all the internet needs because a. it has WiFi 6, and b. because I was able to establish PPTP VPN connections through it. For the PPTP VPN connections to work, all I had to do was to connect to the TP-LINK router to my ISP router and set my PPTP login details, and that was it, it worked flawlessly for about 2 years. 

Sadly, that is not the case when I connect my TP-LINK to R3. I cannot establish a PPTP VPN connection through my TP-LINK when connected to R3, I have tried putting it into DMZ etc. but nothing seems to be working. I can run it as is, meaning R3 is connected to the ISP router and my TP-LINK is connected to the ISP router instead of R3, but ideally, I would like all the traffic to be going through R3, and was therefore wondering whether there is anything I can do to make this the reality.

There is a second issue I noticed, thus far it has happened twice. I have been using my R3 normally, and monitoring everything through DUMA OS on my iMAC, and then the following day DUMA OS UI would not start on any device, phone, PC, iMAC etc. I was just getting a page saying an error has occurred that I should reload the page, and that if that does not help then I should reboot R3. Rebooting in both cases was the only way I was able to regain the ability to connect to DUMA OS UI. 

Any thoughts or suggestions from the Duma Army will be greatly appreciated. 

Lukas 

[COD WARFARE]

This one? I've been getting it to, hopefully the firmware that was sent to me fixes it.

 

 

[lukasz]

Indeed, this one 

[DARKNESS]

@lukaszIt something related to the way Smart QOS/SMART BOOST works which causes the loop if your able to access the UI disable it and see if it works properly

Edited December 26, 2023 by DARKNESS

[lukasz]

2 minutes ago, DARKNESS said:

@lukaszIt something related to the way Smart QOS/SMART BOOST works which causes the loop if your able to access the UI disable it and see if it works properly

Hey there, 

I am assuming the above relates to the second issue, the UI being inaccessible? If so, I shall keep the above in mind, but then if I disable Smart QOS/SMART BOOST wouldn't that mean I am essentially dropping a one of the core features of R3. 

Also, forgive me the complete lack of knowledge, I have been out of the loop of years now due to many different factors. 

[DARKNESS]

@lukaszI am not affiliated with netduma but from my testing this is what causes the loop to happen something that was being tested on the R2 and never really finalized so you could say it was rushed in a way and so it works for certain users and for others it doesn't something that you can check if you have access to the R2 early access forum.

In short yes you will lose access to the core function if possible I would do the setup as quickly as you can and as for the vpn problem I can't help you there you'll have to wait for fraser.

[lukasz]

copy that sir 

[Netduma Fraser]

Welcome back! You won't be able to do the PPTP unfortunately, it has been requested though.

I am still investigating the issue with being unable to access the interface, I don't know for certain whether it is SmartBOOST being enabled that is causing it. Are you leaving the interface open for long periods of time?

[lukasz]

12 hours ago, Netduma Fraser said:

Welcome back! You won't be able to do the PPTP unfortunately, it has been requested though.

I am still investigating the issue with being unable to access the interface, I don't know for certain whether it is SmartBOOST being enabled that is causing it. Are you leaving the interface open for long periods of time?

I see, so even if PPTP is done by a different router which is connected to R3 it will not work? And also, realistically speaking, what are the chances that requests for PPTP support can turn into support in R3?

With respect to the inability to access UI, yes, when I game, the UI is on all the time, which could easily be like 4 hours.

[Fuzy]

It's strange, the R3 should get access behind the TP-link!

If you put a PC behind the TP-link which is on the PPTP protocol, does it have internet access?

[lukasz]

1 hour ago, Fuzy said:

It's strange, the R3 should get access behind the TP-link!

If you put a PC behind the TP-link which is on the PPTP protocol, does it have internet access?

Let me try to explain this a bit better. 

Everything starts with my ISP router, which has to be a router because they do not give me an option to turn it into a mode mode only. 

R3 is then connected to the ISP router, and then if I connect TP-LINK to R3 (this is so that all traffic can be monitored and handled by R3), TP-LINK will work normally and get internet access etc. 

However, if I set PPTP VPN on my TP-LINK which is connected to R3, TP-LINK loses all internet access, R3 still has access to internet but when TP-LINK is set to PPTP VPN whilst connect to R3, it becomes a brick. 

Now if I connect the TP-LINK to ISP router instead of R3, I can set it to PPTP VPN and have both access to internet and the VPN connection that I want,. 

I hope that this makes sense. 

[Fuzy]

OK !

the vpn seems to create a loop...!?

The TP-Link is in router or AP mode, is it in the R3's DMZ? I imagine you've already thought about it, but if I can help...

[Netduma Fraser]

10 hours ago, lukasz said:

I see, so even if PPTP is done by a different router which is connected to R3 it will not work? And also, realistically speaking, what are the chances that requests for PPTP support can turn into support in R3?

With respect to the inability to access UI, yes, when I game, the UI is on all the time, which could easily be like 4 hours.

Actually I don't think anyone has tried that specifically so would be good if you could let us know.

For the UI, if you disable SmartBOOST fully from  > Settings does it still fail to load?

[lukasz]

@Fuzy the TP-LINK is set as a router, it has to be that way because otherwise it would not be able to act as PPTP VPN. In terms of DMZ, everything is as it should be, or so I think. R3 in DMZ at the ISP router and the TP-LINK in DMZ on R3. Still no luck. 

@Netduma Fraser count me as the first person who had tried it, and sadly it does not work. I cannot establish a PPTP VPN connection on my TP-LINK when TP-LINK is connected to R3.  If TP-LINK is connected to IPS router, I have no problem establishing the PPTP VPN. 

Also, there was a firmware update, and ever since I did it I have not had a single instance of not being able to access UI. 

[Netduma Fraser]

11 hours ago, lukasz said:

@Fuzy the TP-LINK is set as a router, it has to be that way because otherwise it would not be able to act as PPTP VPN. In terms of DMZ, everything is as it should be, or so I think. R3 in DMZ at the ISP router and the TP-LINK in DMZ on R3. Still no luck. 

@Netduma Fraser count me as the first person who had tried it, and sadly it does not work. I cannot establish a PPTP VPN connection on my TP-LINK when TP-LINK is connected to R3.  If TP-LINK is connected to IPS router, I have no problem establishing the PPTP VPN. 

Also, there was a firmware update, and ever since I did it I have not had a single instance of not being able to access UI. 

Okay thank you, I'll pass that on to the team to look at. That's great to know thanks!

[lukasz]

1 hour ago, Netduma Fraser said:

Okay thank you, I'll pass that on to the team to look at. That's great to know thanks!

Sweet, so, with respect to my PPTP issue, I should sit tight and wait for the time being? Or, perhaps there is something I could try? 

[Fuzy]

did it work on the R2?

Is the R3 PPPoE behind the main modem/router? To see if it is the case to test in DHCP...!?

So apart from smartboost or the advanced wan/lan options, I don't see what could prevent it... If you have access behind the TP-link without this PPTP configuration... It seems that there is a "restriction" at the R3 level.

Have you tried L2TP or ipsec?

 

 

 

[Netduma Fraser]

2 hours ago, lukasz said:

Sweet, so, with respect to my PPTP issue, I should sit tight and wait for the time being? Or, perhaps there is something I could try? 

I think it's probably related to some other issues so I'm not sure, Fuzy might have better advice on this than me!

[lukasz]

8 hours ago, Fuzy said:

did it work on the R2?

Is the R3 PPPoE behind the main modem/router? To see if it is the case to test in DHCP...!?

So apart from smartboost or the advanced wan/lan options, I don't see what could prevent it... If you have access behind the TP-link without this PPTP configuration... It seems that there is a "restriction" at the R3 level.

Have you tried L2TP or ipsec?

 

 

 

Funny story about my R2 is that it went brick mode. It stopped working at some point and it was before I got the PPTP VPN router. It also happened during my last year of university combined with full time employment so I simply did not even had the time to look into what happened with my R2. By the time I was done with the last year crunch, which is literally just months ago, R3 was already on the horizon. 

With respect to other types of VPNs, such as L2TP or ipsec, I am using a VPN company based in Poland. They are much smaller then your typical VPN providers but they are the only ones that actually break geolock on all Polish content. Sadly, to be able to have such a robust performance, I must stick solely to their PPTP offering. 

I can 100% confirm that I have full access have behind the TP-link without this PPTP configuration. 

I will defiantly try disabling Smartboost and then trying to run it, I will report back once I have done so. With respect to PPPoE, R3 is set in DMZ at the ISP level, unless you have something else in mind. 

 

[Fuzy]

Yeah, take the test!

I imagine you want to put all your peripherals behind the TP-Link?

Otherwise, you can tinker and put the TP-link and the R3 behind the ISP router one in DMZ the other with a port opening specific to your PPTP VPN. And only put the devices that need the VPN behind the TP-Link...

 

[lukasz]

Just did the disable SmartBoost test, with no luck. Still cannot establish access behind R3 when I am using PPTP on TP-LINK. 

All my gaming bits, Xbox, iMac etc are already connected to R3, which is great.

All my streaming devices such as Apple TV, my TV, Sonos products, are connected to the TP-LINK. 

Right now I can run R3 in DMZ at the ISP level, and TP-LINK does not need open ports or DMZ to run PPTP when it is connected to my ISP router. 

This setup works, but it essentially means that the most traffic heavy devices are outside the control of R3 and hence why I would love to find the solution to my issue, so that R3 can properly manage the whole of my network and not just the bit that is used when my Xbox is on. 

[Fuzy]

I had a setup like that!

I solved the problem with a managed switch with integrated QoS where I could limit the bandwidth on each port. (netgear gs105ev2)

It wasn't the best in fact, but I was less bothered by the use of the bandwidth that my roommates could consume at the time!

[Netduma Fraser]

It may be related to an issue we're aware of so may be fixed in an upcoming update but I will pass it onto the team to take a look into regardless

[lukasz]

@Fuzy yups, basically it is what I want to do, but instead of using some limited QoS, I would love for all my internet traffic to go through the SmartBoost that R3 has to offer.

@Netduma Fraser that would be lovely mate, these days my networking needs are much simpler then a couple year ago, but being able to fully use the final shape of what use to be known as  'anti jitter/ anti spike' towards the the end of R1 life, is at the top of my list.