NEW XR700 BETA FIRMWARE: 3.3.363

[santa782]

Bonjour,

J’ai un XR700 avec la version bêta de DumaOS 3.
Depuis plusieurs jours, aucune R-App ne fonctionne. J’ai essayé de réinitialiser le routeur, de restaurer une configuration de sauvegarde, mais rien n’y fait.

À chaque fois que je clique sur QoS, Hybrid VPN, Network Monitor ou n’importe quelle autre application, j’obtiens le message d’erreur suivant :
« La R-App n’est pas chargée. Réessayez dans une minute. »

J'ai essayé avec Firefox, Chrome & Opera en navigation privé.

Pouvez-vous m’aider à résoudre ce problème ?

 

[Netduma Fraser]

22 minutes ago, santa782 said:

Bonjour,

J’ai un XR700 avec la version bêta de DumaOS 3.
Depuis plusieurs jours, aucune R-App ne fonctionne. J’ai essayé de réinitialiser le routeur, de restaurer une configuration de sauvegarde, mais rien n’y fait.

À chaque fois que je clique sur QoS, Hybrid VPN, Network Monitor ou n’importe quelle autre application, j’obtiens le message d’erreur suivant :
« La R-App n’est pas chargée. Réessayez dans une minute. »

J'ai essayé avec Firefox, Chrome & Opera en navigation privé.

Pouvez-vous m’aider à résoudre ce problème ?

On the System Information page go to the Rapp panel, click the 3 lines option menu and change the retries to 5, reboot the router from the interface, wait 4 minutes then access and see if it loads please

[santa782]

Hello Fraser,

 

I have update the retries to 5 but the problem already here 😥

[Netduma Fraser]

4 hours ago, santa782 said:

Hello Fraser,

 

I have update the retries to 5 but the problem already here 😥

When you did a factory reset did you restore the backup right after or have you done a factory reset without the backup and it still happened?

It may be worth re-installing the firmware and see whether it is more stable after that.

[santa782]

Hello Fraser,

 

After the reset i have restore my backup config file yes.
 

When you say "reset the firmware", do you mean reinstall it?

Because I’ve already reinstalled the firmware.

 

Also, does the reset using the physical button on the router revert it to the previous version of DumaOS?

I performed a reset through the router’s interface, and it was still running DumaOS 3 afterward.

 

[Netduma Fraser]

16 hours ago, santa782 said:

Hello Fraser,

After the reset i have restore my backup config file yes.

When you say "reset the firmware", do you mean reinstall it?

Because I’ve already reinstalled the firmware.

Also, does the reset using the physical button on the router revert it to the previous version of DumaOS?

I performed a reset through the router’s interface, and it was still running DumaOS 3 afterward.

If you factory reset the firmware then don't restore from your backup file as the backup file may have the issue saved and so you're just bringing the issue back immediately. Factory reset either through the interface or the button on the back of the router will not change the firmware version.

[santa782]

Hello Fraser,
This solution isn’t possible for me, I need to fix the root cause of the problem, not bypass the problem.
Because I have dozens of configured rules, fixed IPs, firewalls, etc. I also have a large NAS and server infrastructure at home, so I absolutely need to restore my configuration.

Aren’t there any logs on the router that could help identify the cause of the issue?

[Netduma Fraser]

The cause of the issue won't be something that can be fixed by changing any settings, it would require a software fix and I couldn't possibly say when another upgrade may come about. Really the only thing to do for the issue is to reboot the router, that's what will reload the apps again, as you've seen it doesn't work every time, it could take a few times - important that once you've started the reboot to exit the interface and wait 4 minutes before attempting access again otherwise it could interupt the startup. You could attempt to re-install the firmware via TFTP which bypasses the boot process incase there is an issue there.