NEW XR700 BETA FIRMWARE: 3.3.363

[santa782]

Bonjour,

J’ai un XR700 avec la version bêta de DumaOS 3.
Depuis plusieurs jours, aucune R-App ne fonctionne. J’ai essayé de réinitialiser le routeur, de restaurer une configuration de sauvegarde, mais rien n’y fait.

À chaque fois que je clique sur QoS, Hybrid VPN, Network Monitor ou n’importe quelle autre application, j’obtiens le message d’erreur suivant :
« La R-App n’est pas chargée. Réessayez dans une minute. »

J'ai essayé avec Firefox, Chrome & Opera en navigation privé.

Pouvez-vous m’aider à résoudre ce problème ?

 

[Netduma Fraser]

22 minutes ago, santa782 said:

Bonjour,

J’ai un XR700 avec la version bêta de DumaOS 3.
Depuis plusieurs jours, aucune R-App ne fonctionne. J’ai essayé de réinitialiser le routeur, de restaurer une configuration de sauvegarde, mais rien n’y fait.

À chaque fois que je clique sur QoS, Hybrid VPN, Network Monitor ou n’importe quelle autre application, j’obtiens le message d’erreur suivant :
« La R-App n’est pas chargée. Réessayez dans une minute. »

J'ai essayé avec Firefox, Chrome & Opera en navigation privé.

Pouvez-vous m’aider à résoudre ce problème ?

On the System Information page go to the Rapp panel, click the 3 lines option menu and change the retries to 5, reboot the router from the interface, wait 4 minutes then access and see if it loads please

[santa782]

Hello Fraser,

 

I have update the retries to 5 but the problem already here 😥

[Netduma Fraser]

4 hours ago, santa782 said:

Hello Fraser,

 

I have update the retries to 5 but the problem already here 😥

When you did a factory reset did you restore the backup right after or have you done a factory reset without the backup and it still happened?

It may be worth re-installing the firmware and see whether it is more stable after that.

[santa782]

Hello Fraser,

 

After the reset i have restore my backup config file yes.
 

When you say "reset the firmware", do you mean reinstall it?

Because I’ve already reinstalled the firmware.

 

Also, does the reset using the physical button on the router revert it to the previous version of DumaOS?

I performed a reset through the router’s interface, and it was still running DumaOS 3 afterward.

 

[Netduma Fraser]

16 hours ago, santa782 said:

Hello Fraser,

After the reset i have restore my backup config file yes.

When you say "reset the firmware", do you mean reinstall it?

Because I’ve already reinstalled the firmware.

Also, does the reset using the physical button on the router revert it to the previous version of DumaOS?

I performed a reset through the router’s interface, and it was still running DumaOS 3 afterward.

If you factory reset the firmware then don't restore from your backup file as the backup file may have the issue saved and so you're just bringing the issue back immediately. Factory reset either through the interface or the button on the back of the router will not change the firmware version.

[santa782]

Hello Fraser,
This solution isn’t possible for me, I need to fix the root cause of the problem, not bypass the problem.
Because I have dozens of configured rules, fixed IPs, firewalls, etc. I also have a large NAS and server infrastructure at home, so I absolutely need to restore my configuration.

Aren’t there any logs on the router that could help identify the cause of the issue?

[Netduma Fraser]

The cause of the issue won't be something that can be fixed by changing any settings, it would require a software fix and I couldn't possibly say when another upgrade may come about. Really the only thing to do for the issue is to reboot the router, that's what will reload the apps again, as you've seen it doesn't work every time, it could take a few times - important that once you've started the reboot to exit the interface and wait 4 minutes before attempting access again otherwise it could interupt the startup. You could attempt to re-install the firmware via TFTP which bypasses the boot process incase there is an issue there.

[thedeftone2]

On 11/2/2023 at 9:07 AM, jodafi said:

forgot this one I found..
 

The trick is really if you can telnet into the xr700.  The Telnet Enable line in the debug page http://routerlogin.net/debug.htm

was not there in ver 38, 36, 34 FW.  But luckily I found it in 1.0.1.20.

Downgrade your FW under Firmware Upgrade in   http://routerlogin.net/adv_index.htm  if Duma OS doesn’t take you there.  

Use your Windows command line to telnet into the Linux OS of the router.

I followed the steps listed by jodafi when I had restarted and had hte error "Dumaos is not loaded yet...", but I wanted to clarify a few things for others that wasn't as immediately obvious to me.

Completely stock XR700 running 1.0.1.50. Monthly restart revealed the error and it immediately cost me 4 hours with my family on a Friday night. Whoever 'effed this up needs a firm nudge in the nads.

Handy pre-start tip - If you have a lot of address reservations, port forwards etc. screen grab each page and paste it into Word so you can quickly re-enter later.

1. I downloaded http://www.downloads.netgear.com/files/GDC/XR700/XR700-V1.0.1.20.zip, extracted it 

2. Then I logged in through this address http://routeripaddress/adv_index.htm to access the Netgear end of the Firmware

3. I accessed this address http://routeripaddress/debug.htm and clicked "enable telnet"

4. Clicked /Administration/Firmware Update/Browse , selected the unzipped file "XR700-V1.0.1.20.img" and then clicked 'upload'. 

5. Once it was installed and rebooted, I factory reset it by holding in the reset button for more than 10 seconds. I used a toothpick.

6. Once it had rebooted, I then set up the router as usual with admin and password, however, once setup, it would still return back to the error.

7. I used CMD in windows, run as administrator and then typed "telnet routeripaddress (type your router ip address here)

8. It will ask you for your router password that you just set up.

9. Then i followed this part of jodafi's earlier post but importantly, you need to copy paste the whole lot. I got stuck here because I couldn't paste into CMD. You have to right click the Window title bar (the bit you grab when you drag a window around the screen) then click 'edit' and paste the whole lot into CMD. Then press enter. Once this is done, you should be good to set it up again with your login details etc.

I also upgraded to the latest Netduma OS for this router and it feels snappy and happy. Not touching it until it dies again!

On 11/2/2023 at 9:04 AM, jodafi said:

Code:

nvram default
nvram commit
ngmtd="$(awk -F: '/"netgear"$/ {print $1}' /proc/mtd | grep mtd)"
[ -n "$ngmtd" ] && flash_erase /dev/"$ngmtd" 0 0
reboot "

By the way, the R9000 command works on XR700 also