Jim21 Posted November 22, 2022 Share Posted November 22, 2022 (edited) Hello all, I recently updated the duma os app on my android device, however I'm having issues with crashing when trying to view geo filter. It seems every other function works but as soon as I open geo filter the app disappears from view and I'm left looking at the home screen. My phone is running the latest version of android and it's fully up to date, as is the duma os app. The app appears in the running apps section and I can log back in when I open the app, but the same issue keeps happening. I've tried uninstalling, restarting my phone but no joy. I'm using a netgear xr1000 router. Does anyone know a workaround or fix for this issue? Thanks Edited November 22, 2022 by Jim21 Add info Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 22, 2022 Share Posted November 22, 2022 Do you know which firmware version you're currently running on the XR1000? Have you factory reset it since it last upgraded to the latest version? Link to comment Share on other sites More sharing options...
Jim21 Posted November 22, 2022 Author Share Posted November 22, 2022 Hi Liam, The router is up to date 1.0.0.64 and it has been factory reset since the update. Just seems to be android, the app works perfectly well on my ipad. Any other ideas I can try? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 When you log in via the app, select the appropriate platform rather than auto select then see if it works better please. I'm assuming it doesn't prompt you with the opportunity to download a log? Link to comment Share on other sites More sharing options...
Jim21 Posted November 22, 2022 Author Share Posted November 22, 2022 I have the platform selected, never usually have it on auto. Doesn't give me any options to download a log either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 Are there any devices added to the Geo-Filter/would anything be active, servers etc when you access it? Just wondering if you delete the devices and the map is empty whether it would still crash Link to comment Share on other sites More sharing options...
Jim21 Posted November 22, 2022 Author Share Posted November 22, 2022 Only my xbox is added to the geo filter. I'll remove it and give it a try. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Jim21 Posted November 22, 2022 Author Share Posted November 22, 2022 Gave it a try Fraser, but no luck, still crashes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 22, 2022 Administrators Share Posted November 22, 2022 No worries, thanks for trying, we'll have a look and see if we can reproduce it. Link to comment Share on other sites More sharing options...
Danmc17 Posted November 28, 2022 Share Posted November 28, 2022 On 11/22/2022 at 6:10 PM, Netduma Fraser said: No worries, thanks for trying, we'll have a look and see if we can reproduce it. Sounds exactly like my issues. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2022 Administrators Share Posted November 28, 2022 6 hours ago, Danmc17 said: Sounds exactly like my issues. What router are you using with the app exactly - the XR300? Link to comment Share on other sites More sharing options...
IILedZeppelinII Posted November 29, 2022 Share Posted November 29, 2022 Not working on ios either. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2022 Administrators Share Posted November 29, 2022 19 minutes ago, IILedZeppelinII said: Not working on ios either. Hey, welcome to the forum! What router are you using with the app exactly? Link to comment Share on other sites More sharing options...
IILedZeppelinII Posted November 29, 2022 Share Posted November 29, 2022 Motorolla Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30, 2022 Administrators Share Posted November 30, 2022 49 minutes ago, IILedZeppelinII said: Motorolla What DumaOS router are you using? Link to comment Share on other sites More sharing options...
IILedZeppelinII Posted November 30, 2022 Share Posted November 30, 2022 Netgear xr 500 Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 30, 2022 Share Posted November 30, 2022 7 hours ago, IILedZeppelinII said: Netgear xr 500 OK thanks, what firmware version is it running? What's the exact problem you're having? Link to comment Share on other sites More sharing options...
Jim21 Posted December 14, 2022 Author Share Posted December 14, 2022 Hi Fraser / Liam, Just to add some context to the issues I'm experiencing with the app. I've taken a screenshot from my phone showing the excessive amount of crashes the app has when trying to view the geo filter. Thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 14, 2022 Share Posted December 14, 2022 Interesting, can you export a log and send it over to us so we can take a look? Link to comment Share on other sites More sharing options...
Jim21 Posted December 14, 2022 Author Share Posted December 14, 2022 13 minutes ago, Netduma Liam said: Interesting, can you export a log and send it over to us so we can take a look? How do I do that? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2022 Administrators Share Posted December 14, 2022 40 minutes ago, Jim21 said: How do I do that? It should prompt you when you notice a crash Link to comment Share on other sites More sharing options...
Jim21 Posted December 14, 2022 Author Share Posted December 14, 2022 Hi Fraser, It doesn't actually give me the option. It's only when I click to view the geo filter the app freezes then disappears from view and the phone returns to the home screen. It can be seen when you view the apps running in the background but when I select it, it then returns to the login screen of the app. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2022 Administrators Share Posted December 14, 2022 Do you have the Allow us to collate data enabled in Settings? On your web browser could you access and remove any devices/polygons you've made, then retry accessing using the app please? Link to comment Share on other sites More sharing options...
Jim21 Posted December 28, 2022 Author Share Posted December 28, 2022 Hi Fraser, Merry Christmas to everyone. I've tried enabling the data collection check box but it doesn't work. Tried clearing the cache and re-installing the app but cannot get the check box to work. I've also tried removing the devices etc as you suggested but again the app still crashes when trying to view the geo filter. Has anyone else been having a similar issue ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2022 Administrators Share Posted December 29, 2022 What happens exactly when trying to enable that option, it just doesn't toggle on? Haven't seen anyone else on the 1000 having this issue. Do you have any other Android devices you would be able to check to see if they have the same issue? Link to comment Share on other sites More sharing options...
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