Duma OS app issues

[Jim21]

Hello all,

I recently updated the duma os app on my android device, however I'm having issues with crashing when trying to view geo filter. It seems every other function works but as soon as I open geo filter the app disappears from view and I'm left looking at the home screen. My phone is running the latest version of android and it's fully up to date, as is the duma os app. The app appears in the running apps section and I can log back in when I open the app, but the same issue keeps happening.

I've tried uninstalling, restarting my phone but no joy.

I'm using a netgear xr1000 router.

Does anyone know a workaround or fix for this issue?

Thanks

 

Edited November 22, 2022 by Jim21
Add info

[Netduma Liam]

Do you know which firmware version you're currently running on the XR1000? Have you factory reset it since it last upgraded to the latest version?

[Jim21]

Hi Liam,

The router is up to date 1.0.0.64 and it has been factory reset since the update. Just seems to be android, the app works perfectly well on my ipad.

Any other ideas I can try?

[Netduma Fraser]

When you log in via the app, select the appropriate platform rather than auto select then see if it works better please. I'm assuming it doesn't prompt you with the opportunity to download a log?

[Jim21]

I have the platform selected, never usually have it on auto. Doesn't give me any options to download a log either.

[Netduma Fraser]

Are there any devices added to the Geo-Filter/would anything be active, servers etc when you access it? Just wondering if you delete the devices and the map is empty whether it would still crash

[Jim21]

Only my xbox is added to the geo filter. I'll remove it and give it a try.

[Jim21]

Gave it a try Fraser, but no luck, still crashes.

[Netduma Fraser]

No worries, thanks for trying, we'll have a look and see if we can reproduce it.

[Danmc17]

On 11/22/2022 at 6:10 PM, Netduma Fraser said:

No worries, thanks for trying, we'll have a look and see if we can reproduce it.

Sounds exactly like my issues. 

[Netduma Fraser]

6 hours ago, Danmc17 said:

Sounds exactly like my issues. 

What router are you using with the app exactly - the XR300?

[IILedZeppelinII]

Not working on ios either.

[Netduma Fraser]

19 minutes ago, IILedZeppelinII said:

Not working on ios either.

Hey, welcome to the forum!

What router are you using with the app exactly?

[IILedZeppelinII]

Motorolla

[Netduma Fraser]

49 minutes ago, IILedZeppelinII said:

Motorolla

What DumaOS router are you using?

[IILedZeppelinII]

Netgear xr 500

[Netduma Liam]

7 hours ago, IILedZeppelinII said:

Netgear xr 500

OK thanks, what firmware version is it running?

What's the exact problem you're having?

[Jim21]

Hi Fraser / Liam,

Just to add some context to the issues I'm experiencing with the app. I've taken a screenshot from my phone showing the excessive amount of crashes the app has when trying to view the geo filter.

Thanks

[Netduma Liam]

Interesting, can you export a log and send it over to us so we can take a look?

[Jim21]

13 minutes ago, Netduma Liam said:

Interesting, can you export a log and send it over to us so we can take a look?

How do I do that?

[Netduma Fraser]

40 minutes ago, Jim21 said:

How do I do that?

It should prompt you when you notice a crash

[Jim21]

Hi Fraser,

It doesn't actually give me the option. It's only when I click to view the geo filter the app freezes then disappears from view and the phone returns to the home screen. It can be seen when you view the apps running in the background but when I select it, it then returns to the login screen of the app.

[Netduma Fraser]

Do you have the Allow us to collate data enabled in Settings? 

On your web browser could you access and remove any devices/polygons you've made, then retry accessing using the app please?

[Jim21]

Hi Fraser,

Merry Christmas to everyone.

I've tried enabling the data collection check box but it doesn't work. Tried clearing the cache and re-installing the app but cannot get the check box to work. I've also tried removing the devices etc as you suggested but again the app still crashes when trying to view the geo filter.

Has anyone else been having a similar issue ?

[Netduma Fraser]

What happens exactly when trying to enable that option, it just doesn't toggle on? Haven't seen anyone else on the 1000 having this issue. Do you have any other Android devices you would be able to check to see if they have the same issue?