qos tab when loads gets error box reads- device not found.

[betrhlf]

when i click on the side tab for qos it loads the tab and then i receive a error saying device not found. it then proceeds to load the congestion control, bandwidth allocation and traffic overview. however the bottom left box for port prioritization doesn't load. it just sits with a spinning wait circle. i have tried to reload the firmware no correction. i did the 30 second hold reset button and no luck. also side note after long reset i still had settings left over. nothing in the software changed after  reset. I can't seem to get the box to populate. Any help would be much appreciated.

[Netduma Liam]

51 minutes ago, betrhlf said:

when i click on the side tab for qos it loads the tab and then i receive a error saying device not found. it then proceeds to load the congestion control, bandwidth allocation and traffic overview. however the bottom left box for port prioritization doesn't load. it just sits with a spinning wait circle. i have tried to reload the firmware no correction. i did the 30 second hold reset button and no luck. also side note after long reset i still had settings left over. nothing in the software changed after  reset. I can't seem to get the box to populate. Any help would be much appreciated.

Did this follow a firmware upgrade? If so, could you please try downgrading to the previous firmware, factory reset by holding the reset pin for thirty seconds, then re-upgrade to the latest? After re-upgrading, don't reset it again, that should solve the issue for you.

[betrhlf]

it was working fine. Then i moved and had it in storage for about 3 months. just plugged it in and the error happened.

how do i get the previous firmware.

[Netduma Fraser]

You can find the all the versions here: https://www.netgear.com/support/product/XR500.aspx#download

[betrhlf]

did what was asked and still not working. oddly enough the previous qos settings are still there after all the hard resets and upgrades.  anything else to try

 

[Netduma Fraser]

15 minutes ago, betrhlf said:

did what was asked and still not working. oddly enough the previous qos settings are still there after all the hard resets and upgrades.  anything else to try

 

That means it won't have reset correctly, how did you initiate the factory reset?

[betrhlf]

i am using a paperclip to push in and hold the reset button in back of router. the front power light starts to flash orange amd i time it for 30 seconds from that point before releasing the reset button.

[Netduma Fraser]

That should have done it, could you do it from the interface instead please and then check?

[betrhlf]

did it from the interface and same result as before  the qos for port priority is still missing and giving error device not found.

[Netduma Fraser]

Just to double check, downgrade, factory reset (from the interface), then re-upgrade isn't working?

[betrhlf]

correct, did this last week and had no success with getting rid of the device error in qos. the interesting part is the rest of the features all show up.

 

[Netduma Fraser]

Download the DumaOS app for your phone (search DumaOS in your app store), login, then go to the QoS page and delete any devices that appear on the Traffic Prioritization panel please

[betrhlf]

the ios app errors out by saying- could not reach server

[Netduma Fraser]

1 hour ago, betrhlf said:

the ios app errors out by saying- could not reach server

Select the router instead of letting it auto detect it, then see if it logs you in

[betrhlf]

that worked. i did as followed and now have the traffic prioritization back. thank you so much for your time and information.

[Netduma Fraser]

Brilliant to hear that, thanks for the update, you're very welcome!