betrhlf Posted July 19, 2022 Share Posted July 19, 2022 when i click on the side tab for qos it loads the tab and then i receive a error saying device not found. it then proceeds to load the congestion control, bandwidth allocation and traffic overview. however the bottom left box for port prioritization doesn't load. it just sits with a spinning wait circle. i have tried to reload the firmware no correction. i did the 30 second hold reset button and no luck. also side note after long reset i still had settings left over. nothing in the software changed after reset. I can't seem to get the box to populate. Any help would be much appreciated. Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 19, 2022 Share Posted July 19, 2022 51 minutes ago, betrhlf said: when i click on the side tab for qos it loads the tab and then i receive a error saying device not found. it then proceeds to load the congestion control, bandwidth allocation and traffic overview. however the bottom left box for port prioritization doesn't load. it just sits with a spinning wait circle. i have tried to reload the firmware no correction. i did the 30 second hold reset button and no luck. also side note after long reset i still had settings left over. nothing in the software changed after reset. I can't seem to get the box to populate. Any help would be much appreciated. Did this follow a firmware upgrade? If so, could you please try downgrading to the previous firmware, factory reset by holding the reset pin for thirty seconds, then re-upgrade to the latest? After re-upgrading, don't reset it again, that should solve the issue for you. Link to comment Share on other sites More sharing options...
betrhlf Posted July 19, 2022 Author Share Posted July 19, 2022 it was working fine. Then i moved and had it in storage for about 3 months. just plugged it in and the error happened. how do i get the previous firmware. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2022 Administrators Share Posted July 19, 2022 You can find the all the versions here: https://www.netgear.com/support/product/XR500.aspx#download Link to comment Share on other sites More sharing options...
betrhlf Posted July 19, 2022 Author Share Posted July 19, 2022 did what was asked and still not working. oddly enough the previous qos settings are still there after all the hard resets and upgrades. anything else to try Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2022 Administrators Share Posted July 19, 2022 15 minutes ago, betrhlf said: did what was asked and still not working. oddly enough the previous qos settings are still there after all the hard resets and upgrades. anything else to try That means it won't have reset correctly, how did you initiate the factory reset? Link to comment Share on other sites More sharing options...
betrhlf Posted July 19, 2022 Author Share Posted July 19, 2022 i am using a paperclip to push in and hold the reset button in back of router. the front power light starts to flash orange amd i time it for 30 seconds from that point before releasing the reset button. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 19, 2022 Administrators Share Posted July 19, 2022 That should have done it, could you do it from the interface instead please and then check? Link to comment Share on other sites More sharing options...
betrhlf Posted July 25, 2022 Author Share Posted July 25, 2022 did it from the interface and same result as before the qos for port priority is still missing and giving error device not found. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2022 Administrators Share Posted July 25, 2022 Just to double check, downgrade, factory reset (from the interface), then re-upgrade isn't working? Link to comment Share on other sites More sharing options...
betrhlf Posted July 25, 2022 Author Share Posted July 25, 2022 correct, did this last week and had no success with getting rid of the device error in qos. the interesting part is the rest of the features all show up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2022 Administrators Share Posted July 25, 2022 Download the DumaOS app for your phone (search DumaOS in your app store), login, then go to the QoS page and delete any devices that appear on the Traffic Prioritization panel please Link to comment Share on other sites More sharing options...
betrhlf Posted July 26, 2022 Author Share Posted July 26, 2022 the ios app errors out by saying- could not reach server Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 26, 2022 Administrators Share Posted July 26, 2022 1 hour ago, betrhlf said: the ios app errors out by saying- could not reach server Select the router instead of letting it auto detect it, then see if it logs you in Link to comment Share on other sites More sharing options...
betrhlf Posted July 26, 2022 Author Share Posted July 26, 2022 that worked. i did as followed and now have the traffic prioritization back. thank you so much for your time and information. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 26, 2022 Administrators Share Posted July 26, 2022 Brilliant to hear that, thanks for the update, you're very welcome! Link to comment Share on other sites More sharing options...
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