K0NSPIRACY Posted February 24, 2022 Share Posted February 24, 2022 Are there any known issues with SkyQ compatibility with the R2? I’ve had a few disconnections in the past but now it’s happening every single day and I have to reset the network connection on SkyQ and re-enter the R2 password…but I know it will happen again the next day. It’s becoming very annoying. I’ve had wired connection in the past as I got fed up of disconnecting every few days but I’ve moved the R2 now so wired isn’t an option. I know SkyQ doesn’t work on 5GHz for non-Sky routers and I’m on BT now anyway, so tried disabling 5GHz yesterday to rule out any interference but that caused issues with other devices that don’t seem to work on 2.4GHz. I’ve been on to Sky and an engineer is coming out next week, but is there any known fixes to resolve this issue…I’m guessing I’m not the only one that has had this common issue but can’t find any answers online. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2022 Administrators Share Posted February 24, 2022 Haven't heard of any compatible issues but on the R2 set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. Also on the hub make the existing R2 WAN IP address as static as well. Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 24, 2022 Author Share Posted February 24, 2022 4 minutes ago, Netduma Fraser said: Haven't heard of any compatible issues but on the R2 set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. Also on the hub make the existing R2 WAN IP address as static as well. That sounds complicated! Does that mean I have to set static assigned IP on every device? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2022 Administrators Share Posted February 24, 2022 On the R2 yes but it shouldn't take too long, you can give them the same IP they already have to speed it up Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 24, 2022 Author Share Posted February 24, 2022 1 hour ago, Netduma Fraser said: On the R2 yes but it shouldn't take too long, you can give them the same IP they already have to speed it up Thanks Fraser. I’m not entirely sure how to do this but will have a go next time SkyQ drops connection. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2022 Administrators Share Posted February 24, 2022 Once you get on the LAN Settings page it should be easier to understand what you need to do based on my instructions but if not just ask! It would be better to do it before hand so it hopefully prevents it happening at all Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 24, 2022 Author Share Posted February 24, 2022 12 minutes ago, Netduma Fraser said: Once you get on the LAN Settings page it should be easier to understand what you need to do based on my instructions but if not just ask! It would be better to do it before hand so it hopefully prevents it happening at all Ok will do. Thanks Fraser 😎👍 Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 24, 2022 Author Share Posted February 24, 2022 2 hours ago, Netduma Fraser said: On the R2 yes but it shouldn't take too long, you can give them the same IP they already have to speed it up I’ve just checked all my devices in device manager and their IPs all end over .100 so not sure where to begin with that? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2022 Administrators Share Posted February 24, 2022 Okay no problem so set the DHCP range to start at .2 and end at .50 and then assign the IPs to the devices that they already have Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 24, 2022 Author Share Posted February 24, 2022 2 hours ago, Netduma Fraser said: Okay no problem so set the DHCP range to start at .2 and end at .50 and then assign the IPs to the devices that they already have I think I’ve done what you’ve recommended…click the tickbox on the DHCP page and enter the device IP? I actually found my printer is in the low DHCP range (.16) so I haven’t added that yet. What’s the best way to treat that or should I just leave that one out? Also noticed the DHCP lease time on the R2 was set to just 12 hours so may be that was part of the issue? I’ve increased it to 168 hours…is that the maximum it can go to and is setting it that high ok? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2022 Administrators Share Posted February 24, 2022 Yep you've got it! So you can give that an IP above 100, reboot the printer and then it will get the new IP that you have set for it. We do actually recommend setting that to 168 which is the maximum - it would be good for a new device that may connect for example and keep it online for longer before you reserve an IP for it Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 25, 2022 Author Share Posted February 25, 2022 Thanks @Netduma Fraser. I’ve done that too and spaced out some of the IPs that were next to each other (just in case that could cause an issue). I’ll post again if the issue persists…but if I don’t then consider it fixed 😎👍 Netduma Fraser and Netduma Liam 2 Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted February 26, 2022 Author Share Posted February 26, 2022 @Netduma Fraser It was looking promising but unfortunately it’s just happened again. I’m not sure what I can at this stage other than buy a power line adapter, but I do have a Sky engineer coming out next week (I doubt they’ll do anything other than possibly replace the SkyQ box). Is there anything else worth trying with the R2? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2022 Administrators Share Posted February 27, 2022 I've sent you a PM, please try that and let us know how you get on Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 4, 2022 Author Share Posted March 4, 2022 On 2/27/2022 at 12:06 AM, Netduma Fraser said: I've sent you a PM, please try that and let us know how you get on I haven’t tried that yet, but a Sky engineer came out today. Typically my SkyQ hasn’t disconnect since Tuesday night so explained the situation and he confirmed it’s a known issue which is most likely caused by the wifi channel. As such he disabled 5GHz wifi on the SkyQ box via engineer menu and changed the 2.4GHz to a different channel. On the R2, the 2.4GHz channel has been left to automatic but the 5GHz has been set to a different channel to that on the SkyQ box. He also said the only real option to fix the issue is to go wired (network the house or try power line). I’ll continue to monitor the situation. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 4, 2022 Administrators Share Posted March 4, 2022 Ahh okay that's very interesting, keen to see how it goes after that, keep us posted! Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 13, 2022 Author Share Posted March 13, 2022 I don’t want to jinx anything but my SkyQ wifi connection has been stable and hasn’t disconnected at all since the steps taken above. I’m guessing it could be mainly due to changing the wifi channel on the SkyQ box but could be a combination of config changes on both SkyQ and R2. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 14, 2022 Author Share Posted March 14, 2022 On 3/4/2022 at 6:23 PM, Netduma Fraser said: Ahh okay that's very interesting, keen to see how it goes after that, keep us posted! Typical! As soon as I post to say it seems to be fixed…guess what happens! I have actually spotted a link to a cause of what it could be which may need more testing…basically I haven’t played Xbox at all for the last week or so, so the link appears to either using the Xbox or enabling QoS when I do play Xbox. With regards to QoS, I usually have this disabled completely when not playing Xbox and enable just before I go online. Is there any reason that playing Xbox or enabling QoS would cause this to happen given that the IP addresses are not conflicting at all and the Xbox is wired? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 15, 2022 Share Posted March 15, 2022 That's odd, do you have IPv6 enabled on the R2? If so can you please disable it from the LAN and WAN settings? See if that helps, it's been known to cause the odd issue in the past. Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 15, 2022 Author Share Posted March 15, 2022 5 hours ago, Netduma Liam said: That's odd, do you have IPv6 enabled on the R2? If so can you please disable it from the LAN and WAN settings? See if that helps, it's been known to cause the odd issue in the past. Thanks Liam. I’ve just disabled IPv6 on both LAN and WAN as suggested. After rebooting the R2 via DumaOS, all my devices failed to connect to the internet but I power cycle of both BT Hub and R2 seems to have resolved that and all devices have connected automatically without any issues (including SkyQ which is a first!). I’ll continue to monitor the situation and post back if there are any future issues. With regards to QoS, should I just leave that on “auto-enable” now rather than keep disabling and enabling? Will it always pick up my Xbox and apply QoS CC if set to auto-enable? Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 15, 2022 Author Share Posted March 15, 2022 @Netduma Liam My MacBook is now unable to connect to some websites (ie Hotmail and Halowaypoint) now that IPv6 is disabled, however I am able to access via my iPhone. Do some websites need IPv6 to connect or is it just a case that I need to reboot my MacBook? Edit: very strange…connection to those websites just randomly started working a few minutes later. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 15, 2022 Administrators Share Posted March 15, 2022 As long as gaming traffic is detected as per your Traffic Prioritization settings then while set to Auto-Enable CC will only apply when gaming and disable/go back to 100% when not gaming - it would be easier than enabling/disabling every time K0NSPIRACY 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 15, 2022 Administrators Share Posted March 15, 2022 The Mac may need to be rebooted to get an IPv4 address rather than IPv6 so give that a try Link to comment Share on other sites More sharing options...
K0NSPIRACY Posted March 15, 2022 Author Share Posted March 15, 2022 @Netduma Liam @Netduma Fraser I’m been having non stop issues with multiple websites and apps for the last few hours on my iPhone now that I’ve disabled IPv6, and it’s really annoying. Is this normal and are there any other settings that I may need to change? Edit: I’ve turned IPv6 back on as it’s causing far too many issues with my devices when it’s disabled. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 16, 2022 Administrators Share Posted March 16, 2022 I can't imagine why IPv6 disabled would cause issues accessing websites, it might be that Adblocker is enabled and that using IPv6 was circumventing it, if you disable Adblocker does that resolve the issues? Link to comment Share on other sites More sharing options...
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