jordanmoon1 Posted January 25, 2022 Share Posted January 25, 2022 Hi. All of a sudden after giving my setup a clean out etc, ethernet connection won't work on my R1 anymore. In my devices on my pc I'm getting Unidentified Network, No Internet. it works fine on wifi. I've tried factory reset, different cables etc, It's definitely the netduma r1 because my pc connects directly to my main modem no problem via ethernet Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2022 Administrators Share Posted January 26, 2022 During the clean out did you unplug the R1 from power? Is it all LAN ports that have the same issue? Can you connect to the interface over WiFi? jordanmoon1 1 Link to comment Share on other sites More sharing options...
jordanmoon1 Posted January 26, 2022 Author Share Posted January 26, 2022 18 hours ago, Netduma Fraser said: During the clean out did you unplug the R1 from power? Is it all LAN ports that have the same issue? Can you connect to the interface over WiFi? All ports have the same issue and Wifi works fine Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2022 Administrators Share Posted January 26, 2022 During the clean out did you unplug the R1 from power? Can you connect to the interface over WiFi? Link to comment Share on other sites More sharing options...
jordanmoon1 Posted January 26, 2022 Author Share Posted January 26, 2022 1 hour ago, Netduma Fraser said: During the clean out did you unplug the R1 from power? Can you connect to the interface over WiFi? Yes and yes Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2022 Administrators Share Posted January 26, 2022 Unplug the router from power for 10 minutes, plug in, wait 2 minutes, then hold the reset button for 30 seconds, then wait 2 minutes and see if it works then Link to comment Share on other sites More sharing options...
jordanmoon1 Posted January 28, 2022 Author Share Posted January 28, 2022 On 1/26/2022 at 6:28 PM, Netduma Fraser said: During the clean out did you unplug the R1 from power? Can you connect to the interface over WiFi? Tried this, no luck Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2022 Administrators Share Posted January 28, 2022 Unplug it from power for 24 hours then do the same, we've seen in the past that unplugging it for this long can bring it back from the brink in some cases Link to comment Share on other sites More sharing options...
jordanmoon1 Posted January 31, 2022 Author Share Posted January 31, 2022 On 1/28/2022 at 5:48 PM, Netduma Fraser said: Unplug it from power for 24 hours then do the same, we've seen in the past that unplugging it for this long can bring it back from the brink in some cases Unfortunately, no luck Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 31, 2022 Share Posted January 31, 2022 13 hours ago, jordanmoon1 said: Unfortunately, no luck Are you using a Windows machine? If so, please connect this to the R1 via ethernet, then open a command prompt by hitting Win key + R, then type cmd and hit Enter. In the command prompt that appears, please enter the command ipconfig and send us a screenshot of the output. Link to comment Share on other sites More sharing options...
jordanmoon1 Posted January 31, 2022 Author Share Posted January 31, 2022 4 hours ago, Netduma Liam said: Are you using a Windows machine? If so, please connect this to the R1 via ethernet, then open a command prompt by hitting Win key + R, then type cmd and hit Enter. In the command prompt that appears, please enter the command ipconfig and send us a screenshot of the output. you want me to post my IP stats etc on a public forum? Link to comment Share on other sites More sharing options...
Bert Posted January 31, 2022 Share Posted January 31, 2022 The stats you get will be your internal IP's only. So they are of no use to anybody. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 1, 2022 Share Posted February 1, 2022 17 hours ago, jordanmoon1 said: you want me to post my IP stats etc on a public forum? Yes, because the output will show an internal IP. Feel free to DM it to me if that's more comfortable. Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 2, 2022 Author Share Posted February 2, 2022 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2022 Administrators Share Posted February 2, 2022 Seems to be bypassing it, set a static IP on the PC (for ethernet) with the following details IP address: 192.168.88.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.88.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.88.1 please (with WiFi disconnected) and see if it works. Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 3, 2022 Author Share Posted February 3, 2022 15 hours ago, Netduma Fraser said: Seems to be bypassing it, set a static IP on the PC (for ethernet) with the following details IP address: 192.168.88.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.88.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.88.1 please (with WiFi disconnected) and see if it works. still no luck Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 3, 2022 Share Posted February 3, 2022 3 hours ago, jordanmoon1 said: still no luck Does the R1 make an audible beep when you hold the reset pin and release it after 30 seconds? What lights are illuminated on the R1? Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 3, 2022 Author Share Posted February 3, 2022 4 hours ago, Netduma Liam said: Does the R1 make an audible beep when you hold the reset pin and release it after 30 seconds? What lights are illuminated on the R1? yes it beeps and the wifi is flashing and 1,2 ethernet ports lit up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2022 Administrators Share Posted February 3, 2022 If you take out the static IP and go to 192.168.0.1 I assume that goes to your ISP router? Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 4, 2022 Author Share Posted February 4, 2022 15 hours ago, Netduma Fraser said: If you take out the static IP and go to 192.168.0.1 I assume that goes to your ISP router? yes it does Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 4, 2022 Share Posted February 4, 2022 49 minutes ago, jordanmoon1 said: yes it does Unfortunately I'm not sure what more we can do as the R1 is unresponsive. The R1 is long out of warranty nowadays, but you could try pinging an email over to us at [email protected] with your original order information and I'll speak to the team to see if we can do anything to help out. Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 5, 2022 Author Share Posted February 5, 2022 On 2/4/2022 at 11:35 AM, Netduma Liam said: Unfortunately I'm not sure what more we can do as the R1 is unresponsive. The R1 is long out of warranty nowadays, but you could try pinging an email over to us at [email protected] with your original order information and I'll speak to the team to see if we can do anything to help out. I don't think I have the original info as I bought this is 2016 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2022 Administrators Share Posted February 5, 2022 50 minutes ago, jordanmoon1 said: I don't think I have the original info as I bought this is 2016 Your full name/email should be sufficient so we can look up the order Link to comment Share on other sites More sharing options...
jordanmoon1 Posted February 5, 2022 Author Share Posted February 5, 2022 9 minutes ago, Netduma Fraser said: Your full name/email should be sufficient so we can look up the order I just sent my info over Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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