Hexxer Posted October 13, 2021 Share Posted October 13, 2021 Hello, it's been 3 days that my netduma keep loosing connection. It lose connection when I try to enter in dumaos dashboard And sometimes during the day. I didn't make changes to connection or anything but I don't know what can I do. If I need a factory reset could you please share the instructions? Btw the problem is also that I don't remember my router configuration since I have done it year ago. Thanks I'm on latest v of the Firmware Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 13, 2021 Share Posted October 13, 2021 Hey! I've sent you a PM Link to comment Share on other sites More sharing options...
Hexxer Posted October 25, 2021 Author Share Posted October 25, 2021 Hello, I have followed your instructions and after making a factory reset, it doesn't work. When I try to access the dumaos/ page the setup doesn't work and the modem keeps disconnecting when it try to load the page. In the IP configuration it say that may gateway is 192.168.77.1 I think it's ok. I don't know what to do. I have also tried to connect R2 manually to my laptop but nothing. Also I can't connect to WiFi it say that my WiFi factory password doesn't work. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 26, 2021 Share Posted October 26, 2021 17 hours ago, Hexxer said: Hello, I have followed your instructions and after making a factory reset, it doesn't work. When I try to access the dumaos/ page the setup doesn't work and the modem keeps disconnecting when it try to load the page. In the IP configuration it say that may gateway is 192.168.77.1 I think it's ok. I don't know what to do. I have also tried to connect R2 manually to my laptop but nothing. Also I can't connect to WiFi it say that my WiFi factory password doesn't work. You may just need to clear your browser's cache, then go to 192.168.77.1 again. With regards to the Wi-Fi password, it will now match what it says on the bottom of the router. If it doesn't, it would appear the upgrade didn't complete or you haven't factory reset it. Link to comment Share on other sites More sharing options...
Hexxer Posted October 26, 2021 Author Share Posted October 26, 2021 Thanks for answering me. I have already done 2 factory reset, and try to reach 192.168.77.1 two times on 2 different browser and pc. How is possible that the cache could be the problem if every time i go to dumaos/ te pc lose the connection ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2021 Administrators Share Posted October 26, 2021 Unplug the R2 from the modem so just power and your PC are connected, then try accessing the interface, does it work? Link to comment Share on other sites More sharing options...
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