frankaoz Posted August 3, 2021 Share Posted August 3, 2021 Nothing i cant get into the interface... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 Do it while it's trying to load and get a screenshot of the console on the window that appears when you inspect element please Link to comment Share on other sites More sharing options...
frankaoz Posted August 3, 2021 Share Posted August 3, 2021 ok im not getting NOTHING. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 When you get that missing JSON error, right click the page, click inspect element, go to the console tab and take a screenshot please Link to comment Share on other sites More sharing options...
frankaoz Posted August 3, 2021 Share Posted August 3, 2021 im tired about this. Thanx for your help/time. How i can get a replacement or Refund Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 4 minutes ago, frankaoz said: im tired about this. Thanx for your help/time. How i can get a replacement or Refund You can find the terms here: https://netduma.com/terms/ If you are outside the window I have to authorize a replacement if I find it to be faulty. If you co-operate with the troubleshooting then we can get a replacement sorted faster. So, please provide the screenshot I asked for above Link to comment Share on other sites More sharing options...
frankaoz Posted August 3, 2021 Share Posted August 3, 2021 I've been cooperating for more than an hour. Isn't it enough? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 In order for me to authorize a replacement I need to be certain it is faulty and unfixable, I have asked you for a specific picture 4 times, if you're unsure of what I'm asking you to do please let me know and I can explain it Link to comment Share on other sites More sharing options...
frankaoz Posted August 3, 2021 Share Posted August 3, 2021 I will send you the screenshoot but .This is my last email. If it is not enough I will call the Headquarter in person . this is too much .. i saw a lot of people get a replacement for less Link to comment Share on other sites More sharing options...
frankaoz Posted August 3, 2021 Share Posted August 3, 2021 the screenshoot Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 Thank you for the screenshot, that's all I needed. You can email [email protected] with a link to this page and your order number and we can arrange a replacement. We don't have a number to call listed and it's not available for support queries. Every person/issue we treat as individual, we have to do our due diligence in troubleshooting to determine the routers that are faulty, otherwise everyone would get replacements for issues that can be solved. Link to comment Share on other sites More sharing options...
frankaoz Posted August 14, 2021 Share Posted August 14, 2021 Hi i received the router replacement very fast .. I installed it, but from 1000 mbps only gives me 99mbps in the speed test. what would be the reason.PD i did the speed test with 3 differents browsers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2021 Administrators Share Posted August 14, 2021 Can you provide a screenshot of the Table View of the Device Manager please? I suspect the cable is limiting it Link to comment Share on other sites More sharing options...
frankaoz Posted August 14, 2021 Share Posted August 14, 2021 I try a other cable and nothing SAME speed. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2021 Administrators Share Posted August 14, 2021 On the Device Manager on the router click the icon on the left, switch to Table View then provide a screenshot please Link to comment Share on other sites More sharing options...
frankaoz Posted August 14, 2021 Share Posted August 14, 2021 Done Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2021 Administrators Share Posted August 15, 2021 That's odd, have you updated the Bandwidth Settings on the QoS page to reflect the speeds you should be getting? Are you using QoS at the time? Are ALL devices connected to the router? Link to comment Share on other sites More sharing options...
frankaoz Posted August 15, 2021 Share Posted August 15, 2021 ALL devices connected to the router i restarted the router 4 times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2021 Administrators Share Posted August 15, 2021 What is your exact setup, i.e. what is the modem the R2 is connected to? What speeds do you get over WiFi? What does Connection Benchmark show - can you provide a screenshot please? Link to comment Share on other sites More sharing options...
Bert Posted August 15, 2021 Share Posted August 15, 2021 Have you got the latest drivers for that Networking Card? It's Marvell AQC-107 by the looks of it. When I first started using it the standard driver gave me 0.1mbit upload. Then I installed the latest from Aquantica and got it working, but ran into issues where the transfer rates weren't stable, it was everywhere from 50 mbit to 4 GBps. Then I went in the driver and have set: flow control - disabled receive side coalescing - disabled That opened them up to full speed. Link to comment Share on other sites More sharing options...
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