Netduma R2 stopped working

[frankaoz]

Nothing i cant get into the interface...

[Netduma Fraser]

Do it while it's trying to load and get a screenshot of the console on the window that appears when you inspect element please

[frankaoz]

ok  im not getting NOTHING. 

[Netduma Fraser]

When you get that missing JSON error, right click the page, click inspect element, go to the console tab and take a screenshot please

[frankaoz]

 im tired about this. Thanx for your help/time. How i can get a replacement or Refund 

[Netduma Fraser]

4 minutes ago, frankaoz said:

 im tired about this. Thanx for your help/time. How i can get a replacement or Refund 

You can find the terms here: https://netduma.com/terms/

If you are outside the window I have to authorize a replacement if I find it to be faulty. If you co-operate with the troubleshooting then we can get a replacement sorted faster. So, please provide the screenshot I asked for above

[frankaoz]

I've been cooperating for more than an hour. Isn't it enough?

[Netduma Fraser]

In order for me to authorize a replacement I need to be certain it is faulty and unfixable, I have asked you for a specific picture 4 times, if you're unsure of what I'm asking you to do please let me know and I can explain it

[frankaoz]

I will send you the screenshoot but .This is my last email. If it is not enough I will call the Headquarter in person . this is too much .. i saw a lot of people get a replacement for less

[frankaoz]

 the screenshoot

[Netduma Fraser]

Thank you for the screenshot, that's all I needed. You can email [email protected] with a link to this page and your order number and we can arrange a replacement.

We don't have a number to call listed and it's not available for support queries. Every person/issue we treat as individual, we have to do our due diligence in troubleshooting to determine the routers that are faulty, otherwise everyone would get replacements for issues that can be solved.

[frankaoz]

Hi i received the router replacement very fast .. I installed it, but from 1000 mbps only gives me 99mbps in the speed test. what would be the reason.PD i did the speed test with 3 differents browsers

[Netduma Fraser]

Can you provide a screenshot of the Table View of the Device Manager please? I suspect the cable is limiting it

[frankaoz]

I try a other cable and nothing SAME speed.

[Netduma Fraser]

On the Device Manager on the router click the  icon on the left, switch to Table View then provide a screenshot please

[frankaoz]

Done

 

[Netduma Fraser]

That's odd, have you updated the Bandwidth Settings on the QoS page to reflect the speeds you should be getting? Are you using QoS at the time? Are ALL devices connected to the router?

[frankaoz]

ALL devices connected to the router i restarted the router 4 times

[Netduma Fraser]

What is your exact setup, i.e. what is the modem the R2 is connected to? What speeds do you get over WiFi? What does Connection Benchmark show - can you provide a screenshot please?

[Bert]

Have you got the latest drivers for that Networking Card? It's Marvell AQC-107 by the looks of it.

 

When I first started using it the standard driver gave me 0.1mbit upload.

 

Then I installed the latest from Aquantica and got it working, but ran into issues where the transfer rates weren't stable, it was everywhere from 50 mbit to 4 GBps.

 

Then I went in the driver and have set: 

flow control - disabled

receive side coalescing - disabled

 

That opened them up to full speed.