OverTheReminds Posted May 28, 2021 Share Posted May 28, 2021 Hello, so, since this early afternoon, I haven't been able to access the routerlogin page. I have internet connection while connected both wifi and LAN to the XR500, I have cleared the cache, tried on different browsers, tried on different computers and also on my mobile phone, and I have reset the XR500 from the reset button, but no matter what, I can't connect to the management page, this is all I see. What do I need to do to be able to gain access to it again? Link to comment Share on other sites More sharing options...
Bert Posted May 28, 2021 Share Posted May 28, 2021 Have you tried typing the IP of your router instead of routerlogin.net? Link to comment Share on other sites More sharing options...
OverTheReminds Posted May 28, 2021 Author Share Posted May 28, 2021 Yeah and I can access to the management page of my modem (fritz 7530), as always. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 28, 2021 Share Posted May 28, 2021 2 minutes ago, OverTheReminds said: Yeah and I can access to the management page of my modem (fritz 7530), as always. Could you instead please try accessing the IP of the XR500? This is usually 192.168.1.1. Link to comment Share on other sites More sharing options...
OverTheReminds Posted May 28, 2021 Author Share Posted May 28, 2021 Just now, Netduma Liam said: Could you instead please try accessing the IP of the XR500? This is usually 192.168.1.1. When I type 192.168.1.1, I've always made access to my modem, never to my Netduma. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 28, 2021 Share Posted May 28, 2021 8 minutes ago, OverTheReminds said: When I type 192.168.1.1, I've always made access to my modem, never to my Netduma. I see, could you please open a command prompt and run the command ipconfig? What does it say your default gateway is? If it's 192.168.1.1, could you please disconnect the cable from the XR500 WAN port when next possible and then see where you get navigated to when entering 192.168.1.1 in your browser (I'd suggest an incognito window). Link to comment Share on other sites More sharing options...
OverTheReminds Posted May 28, 2021 Author Share Posted May 28, 2021 To update this topic, my brother had messed up with the cables, it was enough to put back the cable that links my modem to my Netduma to fix everything. Thank you for your patiece! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 28, 2021 Administrators Share Posted May 28, 2021 Great to hear you got it sorted, thanks for telling us the solution! I'll close this topic now as the issue is resolved. If you have any issues/questions feel free to make a new topic and we'll be happy to help. Link to comment Share on other sites More sharing options...
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