Rrrick Posted May 1, 2021 Share Posted May 1, 2021 Can’t connect to internet with netduma and bottom of router is hot to the touch .when I hook up old router I can access internet and all . Netduma was purchased April 2nd. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 Hey, welcome to the forum! Have you accessed the interface to go through the setup wizard? You will need to do this before you get internet. The vents are on the underside of the router so make sure to place it somewhere it can get some airflow i.e. not on a carpet for example Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Been working since I hooked it up in April now all of a sudden it quit working. Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 When I pit in the 198 number it will not connect to router at all . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 The IP address is 192.168.77.1 does that work? Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 No it says no internet connection Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 My other router netgear that I have at home works and connects but when I hook up the netduma I can’t get into the router from that up address Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 While connected via ethernet/WiFi to the R2, open command prompt on your PC, type ipconfig and press enter, then post the results here please Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 How is the PC connected to the R2? It doesn't appear to be either? Even if it wasn't working it would show something Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Router connected to modem and Xbox connected router . I can only run my laptop wireless due to no place to put wire. Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Black Ethernet cable going to modem and yellow going to Xbox Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Won’t connect to network Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 Have you factory reset at all? If you have then use the password conversion method here: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work that should get you connected to the WiFi then do ipconfig again please Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 One set is 149 so does that become 140 or 150 ? Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 Ahh well done, so can you access the interface now by putting 192.168.77.1 into the web browser? Link to comment Share on other sites More sharing options...
Rrrick Posted May 1, 2021 Author Share Posted May 1, 2021 Link to comment Share on other sites More sharing options...
Rrrick Posted May 2, 2021 Author Share Posted May 2, 2021 Will not connect to internet Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 2, 2021 Administrators Share Posted May 2, 2021 That's fine just click WAN Setup and skip, then complete the setup wizard. What is the model of the modem that the R2 is connected to? Link to comment Share on other sites More sharing options...
Rrrick Posted May 2, 2021 Author Share Posted May 2, 2021 Link to comment Share on other sites More sharing options...
Rrrick Posted May 2, 2021 Author Share Posted May 2, 2021 Spectrum modem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 2, 2021 Administrators Share Posted May 2, 2021 Do you know whether you require PPPoE, VLAN, etc to get a connection? Are you with spectrum? Link to comment Share on other sites More sharing options...
Rrrick Posted May 2, 2021 Author Share Posted May 2, 2021 Yeah that’s my service provider Link to comment Share on other sites More sharing options...
Rrrick Posted May 2, 2021 Author Share Posted May 2, 2021 I don’t know that can I get it from my other router ? Link to comment Share on other sites More sharing options...
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