Rustyw Posted March 20, 2021 Share Posted March 20, 2021 Hello, Tomorrow I will change my internet provider.How will this change affect my Netduma R2 router and the Wi-Fi in my house? Please advise,what steps to follow?Do I need a factory reset?Will my Nat Type change?Do I have to change passwords? Thanks Rusty Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 20, 2021 Administrators Share Posted March 20, 2021 You should be getting a new ISP modem/router I assume, it should be the same just connecting the R2 to it. Then putting the R2 WAN IP from the System Information page into that modem/router (if applicable). If you need any help once it arrives post back with the model and we can help further. Link to comment Share on other sites More sharing options...
Rustyw Posted March 21, 2021 Author Share Posted March 21, 2021 Hi, I did as you advise me,however I am connected to the network but no internet.I saw no option to add the WAN IP. This is the new ISP and router : https://videotron.com/en/support/helix/internet/router-bridge-mode Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 21, 2021 Administrators Share Posted March 21, 2021 Just to clarify, did you enable bridge mode on the helix and you didn't have internet after that? Before putting it in bridge mode did you get a connection when the two were connected to each other? Link to comment Share on other sites More sharing options...
Rustyw Posted March 21, 2021 Author Share Posted March 21, 2021 I had internet on helix,than I selected bridge mode and afterwords I connected the netduma. Now I cannot even revert the bridge mode,no longer have access... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 21, 2021 Administrators Share Posted March 21, 2021 Can you connect to the internet/helix interface if you connect the PC direct to the helix? Link to comment Share on other sites More sharing options...
Rustyw Posted March 21, 2021 Author Share Posted March 21, 2021 24 minutes ago, Netduma Fraser said: Can you connect to the internet/helix interface if you connect the PC direct to the helix? Now with the help of the ISP technician on the phone I connected the netduma,but the speed is very low,only 40mbs and I suppose to get 400mbps. On helix directly I get 400 mbps,but thru netduma only 40mbps...why?What should I do? I have the latest firmware and I did a factory reset already. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 21, 2021 Administrators Share Posted March 21, 2021 Okay great! Have you entered the speeds you expect in the R2 Congestion Control settings? Disable QoS fully in the Congestion Control menu and re-test, what do you get? Link to comment Share on other sites More sharing options...
Rustyw Posted March 21, 2021 Author Share Posted March 21, 2021 Hi, Now on the Connection Benchmark I get the expected speeds when I run the test(400/50 mbps),however when I run a speed test whith other multiple  applications on the same PC,I only get 40mbps regardless if I disable or not the Qos.All tests are being wireless,at same distance from the router,on the same PC.Why this is happening? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2021 Administrators Share Posted March 22, 2021 We're improving upon the wireless at the moment, I would suggest you have the antennae like this _ | | _ and use a WiFi analyzer (free one on Microsoft store for Windows called WiFi Analyzer is sufficient) to find the least Congested channels and change to that. Disable Mirror mode, change the WiFi names of 2.4/5GHz, change 5GHz to 80 width then save that all, reboot from the interface and connect to 5GHz and try again. Link to comment Share on other sites More sharing options...
Rustyw Posted March 22, 2021 Author Share Posted March 22, 2021 Hello, I used the wifi analyzer,I selected the best chanels and frequencies,however: 1)The ping varies alot now (35-120ms)in cod,regardless of the geo filter mode used(polygon or distance selection) and the ping assist. 2)The Conection Benchmark shows good speeds(400/50 mbps),but all the other internet speed applications (not Netduma)used on the same PC shows only 40/20 mbps).Why is that ,the speeds shouldn't be the same ,if I measure them on the same PC? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2021 Administrators Share Posted March 22, 2021 You're playing over wireless? If so what ping do you get on a speedtest? Ping can vary with WiFi. Can you provide a screenshot of the analyzer results please? CB tests directly from the router and so is unaffected whether you test it over WiFi or ethernet. Link to comment Share on other sites More sharing options...
Rustyw Posted March 22, 2021 Author Share Posted March 22, 2021 I do not play on wifi,my Ps4 pro is wired to Netduma. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 23, 2021 Share Posted March 23, 2021 18 hours ago, Rustyw said: I do not play on wifi,my Ps4 pro is wired to Netduma. What ping do you get on a speedtest? Can you also provide a screenshot of the analyser results please? Link to comment Share on other sites More sharing options...
Rustyw Posted March 23, 2021 Author Share Posted March 23, 2021 4 hours ago, Netduma Liam said: What ping do you get on a speedtest? Can you also provide a screenshot of the analyser results please? All 3 Netduma tests are A+,however when I run a speed test with a different app(ex:Ookla) from the same PC as Netduma,the results are poor.Do you want a screenshoot of the netduma results or the other? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 23, 2021 Administrators Share Posted March 23, 2021 55 minutes ago, Rustyw said: All 3 Netduma tests are A+,however when I run a speed test with a different app(ex:Ookla) from the same PC as Netduma,the results are poor.Do you want a screenshoot of the netduma results or the other? Thanks Both please! Link to comment Share on other sites More sharing options...
Rustyw Posted March 23, 2021 Author Share Posted March 23, 2021 7 hours ago, Netduma Liam said: What ping do you get on a speedtest? Can you also provide a screenshot of the analyser results please? All 3 Netduma tests are A+,however when I run a speed test with a different app(ex:Ookla) from the same PC as Netduma,the results are poor.Do you want a screenshoot of the netduma results or the other? Thanks Link to comment Share on other sites More sharing options...
Rustyw Posted March 23, 2021 Author Share Posted March 23, 2021 Take a look please. Speed measured 3 times,one after another on the same PC,on wi-fi,same distance from the router.As you can see,on BC its perfect,but on the other applications the speed its  bad. Thanks  Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 23, 2021 Administrators Share Posted March 23, 2021 What speed do you get via ethernet? We are improving the WiFi at the moment so it will be lower than expected - was this over 5GHz? Link to comment Share on other sites More sharing options...
Rustyw Posted March 24, 2021 Author Share Posted March 24, 2021 23 hours ago, Netduma Fraser said: What speed do you get via ethernet? We are improving the WiFi at the moment so it will be lower than expected - was this over 5GHz? Hi, The wifi test was over 2.4,however I did the test over ethernet and I had similar results: Good results on CB(Netduma) and very low speeds when using the other applications.  Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2021 Administrators Share Posted March 24, 2021 5GHz will likely get you higher speeds so try that. What speed was it over ethernet? Link to comment Share on other sites More sharing options...
Rustyw Posted March 24, 2021 Author Share Posted March 24, 2021 5 minutes ago, Netduma Fraser said: 5GHz will likely get you higher speeds so try that. What speed was it over ethernet? These are the speeds over ethernet,ok on CB,bad on other Apps. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Share Posted March 25, 2021 Very odd, can you take a picture of the Device Manager table view please? You can find it in the 3 line option menu at the top left of the panel on the interface Link to comment Share on other sites More sharing options...
Rustyw Posted March 25, 2021 Author Share Posted March 25, 2021 I hope this will help fixing my problem. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 25, 2021 Share Posted March 25, 2021 Apologies, we're not seeing everything we need there. Could you please take a screenshot of the entire page? Link to comment Share on other sites More sharing options...
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