phenonm Posted February 22, 2021 Share Posted February 22, 2021 Hi DUMA Team I have had issues appear with my Telstra Modem that has the DUMAOS recently. It has started to block Zoom traffic, and specifically the zoom.us domain. If you wait a good while the Zoom will connect intermittently. You can intermittently get to the zoom website but cant download anything I turned off every firewall / QOS / inspection service i could find in DUMAOS but nothing seems to work. I pause DUMAOS and back to the Telstra OS and everything is back to normal and works fine. Can you please give me any ideas on how to troubleshoot this and resolve - id like to leave DUMAOS on for my kids gaming - but not at the expense of being able to work from home Thanks Phenonm Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 22, 2021 Share Posted February 22, 2021 Welcome to the forum! Sorry to hear you're having trouble with Zoom, we are currently aware of this and are working towards a fix for it! I've let the team know that you're experiencing this issue and I'll get back to you as soon as I can. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 23, 2021 Share Posted February 23, 2021 @phenonm I've sent you a PM! phenonm 1 Link to comment Share on other sites More sharing options...
phenonm Posted February 24, 2021 Author Share Posted February 24, 2021 Responded to your PM! Netduma Fraser and Netduma Liam 2 Link to comment Share on other sites More sharing options...
phenonm Posted March 7, 2021 Author Share Posted March 7, 2021 Hi Liam Do you have any feedback on when this firmware might hit my router - it would be great to have this issue resolved! Phenonm Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2021 Administrators Share Posted March 8, 2021 I'll message Liam and get him to get back to you tomorrow with the latest! Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 8, 2021 Share Posted March 8, 2021 @phenonm Hey! I've messaged the guys at Telstra and requested an update. I'll let you know once I've heard back. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 9, 2021 Share Posted March 9, 2021 Hey @phenonm, apparently you were already on the latest version, could you please check the top right corner of your interface and tell me what version it says? Link to comment Share on other sites More sharing options...
phenonm Posted March 11, 2021 Author Share Posted March 11, 2021 Sent you a PM @Netduma Liam Netduma Liam 1 Link to comment Share on other sites More sharing options...
knoxy Posted April 12, 2021 Share Posted April 12, 2021 Jumping on this thead as well. Let me know if you would prefer me to set up a new one. I too am having zoom blocked. It began after signing up with the Netduma Telstra Game Optimiser. Are you able to help? Link to comment Share on other sites More sharing options...
phenonm Posted April 12, 2021 Author Share Posted April 12, 2021 Yes i can - log into your router - then in the top right on the main page from memory you can go into the settings and pause duma os this will allow zoom through instantly in my case bloody annoying that it turns itself back on after some time - so before every zoom meeting- which is a lot for me - WFH these days - i check its paused. Really keen to understand when a fix is coming - it seems to be related to the zoom.us domain from my testing being blocked - surely there is a way to whitelist it and the zoom ports?? Ill leave that to the experts at dumaos to comment Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 12, 2021 Share Posted April 12, 2021 9 hours ago, knoxy said: Jumping on this thead as well. Let me know if you would prefer me to set up a new one. I too am having zoom blocked. It began after signing up with the Netduma Telstra Game Optimiser. Are you able to help? Could you tell me what version you're currently running? 3 hours ago, phenonm said: Yes i can - log into your router - then in the top right on the main page from memory you can go into the settings and pause duma os this will allow zoom through instantly in my case bloody annoying that it turns itself back on after some time - so before every zoom meeting- which is a lot for me - WFH these days - i check its paused. Really keen to understand when a fix is coming - it seems to be related to the zoom.us domain from my testing being blocked - surely there is a way to whitelist it and the zoom ports?? Ill leave that to the experts at dumaos to comment Thanks for sharing what works for you, I've requested an update from the guys over at Telstra, hopefully this shouldn't take too much longer. I'll let you know once I've heard back! I believe it would be possible to either port forward/force allow ports for Zoom, although this would be done in the Telstra network settings and not DumaOS so I can't fully advise on that. Link to comment Share on other sites More sharing options...
knoxy Posted April 13, 2021 Share Posted April 13, 2021 Thanks for the reply. I am running DumaOS Version 3.0.180 (on Telstra firmware of 18.1.c.0585). I have managed to get access to Zoom.us via disabling QOS in settings (I found that fix from the CrowdSupport forums). That is working for now but I would love to get a fix so I can fully utilise the software. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 13, 2021 Share Posted April 13, 2021 14 hours ago, knoxy said: Thanks for the reply. I am running DumaOS Version 3.0.180 (on Telstra firmware of 18.1.c.0585). I have managed to get access to Zoom.us via disabling QOS in settings (I found that fix from the CrowdSupport forums). That is working for now but I would love to get a fix so I can fully utilise the software. Welcome to the forum! I've sent you a PM. Link to comment Share on other sites More sharing options...
phenonm Posted June 2, 2021 Author Share Posted June 2, 2021 Hi @knoxy and the team at Netduma This issue is still not fixed, i still have to disable Netduma to do a zoom call - its bloody annoying Knoxy can you pm me the link to how you altered the QOS to allow zoom? please Netduma - is there any chance Telstra will push out a fix soon? Phenonm Link to comment Share on other sites More sharing options...
knoxy Posted June 2, 2021 Share Posted June 2, 2021 I just went to the QOS menu then pressed the 3 lines next to the Congestion Control widget and then selected disable QOS tickbox. Good luck! Link to comment Share on other sites More sharing options...
phenonm Posted June 2, 2021 Author Share Posted June 2, 2021 Thanks knoxy - i didnt see that hidden box! So that says to me that if its a qos related issue - surely you can tune the QOS and whatever bucket zoom.us falls into so that it has some bandwidth available to it - it must be that its in a best effort bucket and allocated none perhaps Any comments Netduma team? Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 2, 2021 Share Posted June 2, 2021 3 hours ago, phenonm said: Thanks knoxy - i didnt see that hidden box! So that says to me that if its a qos related issue - surely you can tune the QOS and whatever bucket zoom.us falls into so that it has some bandwidth available to it - it must be that its in a best effort bucket and allocated none perhaps Any comments Netduma team? Unfortunately I don't have an ETA as yet for when we'll be able to push out this fix, but it is a matter of priority for us so I'm hoping it won't be too much longer. One thing you could try in QoS would be to add a new advanced rule to Traffic Prioritisation for the device you use zoom on with the below ports: Source: 1-65535 Dest: 80-8802 TCP & UDP This rule should trigger and prioritise zoom traffic when it's detected. Let me know if this helps. Link to comment Share on other sites More sharing options...
ChanM Posted June 5, 2021 Share Posted June 5, 2021 I'm having the same issue and here is the board model and versions: I'm on the Telstra Game Optimiser as well. And I'm happy to be a Alpha or Beta tester if you need someone to test out new firmware. Board Model DJA0231 Firmware Version 18.1.c.0585 DumaOS Version 3.0.180 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 5, 2021 Administrators Share Posted June 5, 2021 6 hours ago, ChanM said: I'm having the same issue and here is the board model and versions: I'm on the Telstra Game Optimiser as well. And I'm happy to be a Alpha or Beta tester if you need someone to test out new firmware. Board Model DJA0231 Firmware Version 18.1.c.0585 DumaOS Version 3.0.180 Hey, welcome to the forum! As above we're working on getting that out as soon as possible. If you disable QoS fully for the moment then that will allow you to use Zoom Link to comment Share on other sites More sharing options...
JJJason Posted July 21, 2021 Share Posted July 21, 2021 Howdy, I too am having this issue with Zoom. Has it be solved yet? Is there a fix? (rather than just a work around - as per the above?) Thanks Jason Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 21, 2021 Share Posted July 21, 2021 4 hours ago, JJJason said: Howdy, I too am having this issue with Zoom. Has it be solved yet? Is there a fix? (rather than just a work around - as per the above?) Thanks Jason Howdy! Welcome to the forum! Sorry to hear you've been experiencing this. This will be fixed through a firmware update, it should be pushed automatically to your modem over the next few weeks. Apologies for any inconvenience this has been causing you! Link to comment Share on other sites More sharing options...
reapster Posted July 26, 2021 Share Posted July 26, 2021 I am also having this problem Has this been fixed yet? My son is schooling from home and can not get into class Very poor from telstra Link to comment Share on other sites More sharing options...
phenonm Posted July 26, 2021 Author Share Posted July 26, 2021 Hi JJJason and Reapster No it hasnt been fixed - I turned off QOS like Knoxy said "I just went to the QOS menu then pressed the 3 lines next to the Congestion Control widget and then selected disable QOS tickbox. Good luck!" That means effectively that game optimizer is no longer optimizing your game traffic anymore or any traffic for that matter The only other option you have is to temporarily turn off game optimizer when you have webex, which i did but was really annoying to do every time I really hope that Netduma and Telstra put out a proper fix for this because it sucks Phenonm Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 26, 2021 Share Posted July 26, 2021 Hey @reapster and @phenonm, Sorry it's taken so long, the updates are gradually getting pushed out now, it shouldn't be too long before you get it! Let me know if you have any further questions. Link to comment Share on other sites More sharing options...
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