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phenonm

NETDUMA blocking Zoom

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Hi DUMA Team

I have had issues appear with my Telstra Modem that has the DUMAOS recently.

It has started to block Zoom traffic, and specifically the zoom.us domain.

If you wait a good while the Zoom will connect intermittently. You can intermittently get to the zoom website but cant download anything 

I turned off every firewall / QOS / inspection service i could find in DUMAOS but nothing seems to work. 

I pause DUMAOS and back to the Telstra OS and everything is back to normal and works fine.

Can you please give me any ideas on how to troubleshoot this and resolve - id like to leave DUMAOS on for my kids gaming - but not at the expense of being able to work from home

Thanks Phenonm

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Welcome to the forum!

Sorry to hear you're having trouble with Zoom, we are currently aware of this and are working towards a fix for it! I've let the team know that you're experiencing this issue and I'll get back to you as soon as I can.

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Hi Liam

Do you have any feedback on when this firmware might hit my router - it would be great to have this issue resolved! 

Phenonm

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Hey @phenonm, apparently you were already on the latest version, could you please check the top right corner of your interface and tell me what version it says?

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Jumping on this thead as well. Let me know if you would prefer me to set up a new one. I too am having zoom blocked. It began after signing up with the Netduma Telstra Game Optimiser. Are you able to help?

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Yes i can - log into your router - then in the top right on the main page from memory you can go into the settings and pause duma os 

this will allow zoom through instantly in my case

bloody annoying that it turns itself back on after some time - so before every zoom meeting- which is a lot for me - WFH these days -  i check its paused. 
 

Really keen to understand when a fix is coming - it seems to be related to the zoom.us domain from my testing being blocked - surely there is a way to whitelist it and the zoom ports?? Ill leave that to the experts at dumaos to comment 

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9 hours ago, knoxy said:

Jumping on this thead as well. Let me know if you would prefer me to set up a new one. I too am having zoom blocked. It began after signing up with the Netduma Telstra Game Optimiser. Are you able to help?

Could you tell me what version you're currently running?

3 hours ago, phenonm said:

Yes i can - log into your router - then in the top right on the main page from memory you can go into the settings and pause duma os 

this will allow zoom through instantly in my case

bloody annoying that it turns itself back on after some time - so before every zoom meeting- which is a lot for me - WFH these days -  i check its paused. 
 

Really keen to understand when a fix is coming - it seems to be related to the zoom.us domain from my testing being blocked - surely there is a way to whitelist it and the zoom ports?? Ill leave that to the experts at dumaos to comment 

Thanks for sharing what works for you, I've requested an update from the guys over at Telstra, hopefully this shouldn't take too much longer. I'll let you know once I've heard back! I believe it would be possible to either port forward/force allow ports for Zoom, although this would be done in the Telstra network settings and not DumaOS so I can't fully advise on that.

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Thanks for the reply. I am running DumaOS Version 3.0.180  (on Telstra firmware of 18.1.c.0585). I have managed to get access to Zoom.us via disabling QOS in settings (I found that fix from the CrowdSupport forums). That is working for now but I would love to get a fix so I can fully utilise the software.

 

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14 hours ago, knoxy said:

Thanks for the reply. I am running DumaOS Version 3.0.180  (on Telstra firmware of 18.1.c.0585). I have managed to get access to Zoom.us via disabling QOS in settings (I found that fix from the CrowdSupport forums). That is working for now but I would love to get a fix so I can fully utilise the software.

 

Welcome to the forum! 

I've sent you a PM. :) 

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