Kahari Posted February 11, 2021 Posted February 11, 2021 I’m showing about 4 iPhones on my device list that are not authorized. When I look at the MAC address it isn’t mine a well. It’s showing online and I can’t delete it even after I try blocking it. I’m hoping my PC wasn’t compromised. Please help.
Newfoundland Posted February 11, 2021 Posted February 11, 2021 Do you have iPhones running the latest OS as it could be yours if so due to Apples MAC https://support.apple.com/en-gb/HT211227 Insure you have a correct security setting ie WPA2 and a long complex password. If you reboot the router do they change to offline and then can you delete them. If in any doubt change your password but I’m guessing it’s a little hiccup.
Netduma Liam Posted February 11, 2021 Posted February 11, 2021 Good advise above! You could try disconnecting your iPhone from Wi-Fi and remove them in device manager, then reconnect your iPhone.
Kahari Posted February 17, 2021 Author Posted February 17, 2021 I just noticed something else: My PC should be showing up under the WAN settings in Device Manager but it isn't. I'm hard wired to my router. (I'm currently using it) See the pics below:
Newfoundland Posted February 17, 2021 Posted February 17, 2021 There’s a new firmware out, follow the instructions ie reset after the update and see if that helps.
Netduma Liam Posted February 17, 2021 Posted February 17, 2021 If your PC is wired into your R2, it should show up under LAN, the only thing under WAN will be the upstream modem. As Newfie said, go ahead and upgrade to the latest firmware and factory reset after you've done so!
Kahari Posted February 17, 2021 Author Posted February 17, 2021 Seems like after the factory reset my devices went back to normal, but now my speeds are extremely slow and I keep losing connection. (Speed tests are around 300 down and 35 up. I average 947 down and 42 up) I plugged up my PC directly to the modem and I’m getting the speeds I’m supposed to. Also when I first did the update when I tried to log in, (after putting all the info in) it was on a continuous loop not loading the “R-App.”
Administrators Netduma Fraser Posted February 17, 2021 Administrators Posted February 17, 2021 Is this on the very latest firmware released yesterday? Those speeds are via ethernet? If you disable QoS fully what do you get?
Administrators Netduma Fraser Posted February 17, 2021 Administrators Posted February 17, 2021 If you disable QoS fully what do you get?
Kahari Posted February 17, 2021 Author Posted February 17, 2021 Same slow speeds. But I did just try running a speed test to a different server and got a better result. But that still doesn’t explain the random disconnects.
Administrators Netduma Fraser Posted February 17, 2021 Administrators Posted February 17, 2021 How much better? Are the disconnects wifi, ethernet or both? What is the R2 connected to, a pure modem (no wifi) or modem/router (wifi)?
Kahari Posted February 18, 2021 Author Posted February 18, 2021 When I used the other server for a speed test it was pretty much my normal speeds. (935 down 40 up) The disconnects are Ethernet. It is connected to a pure modem. (No wifi) I did all troubleshooting steps with my ISP and we concluded it was the router. My signal was strong on their end and when I connected my PC directly to my modem, my speeds were where they were supposed to be.
Netduma Liam Posted February 18, 2021 Posted February 18, 2021 OK so Wi-Fi devices don't disconnect then? Have you assigned a static IP to your R2 from your modem? Do the devices that keep disconnecting have static addresses or are they assigned from DHCP?
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