R2 Rapps not loading

[K0NSPIRACY]

Issue started : 2/2/21

Issue: R2 Rapps not loading during normal operation (not during setup wizard).

DumasOS version: 3.0.179

Browsers tested: Chrome and Safari

Accessed via IP: 192.168.77.1

Error message: ”The operation is taking longer than expected. Please briefly wait before using this Rapp.”

Device connectivity: internet and wifi are both stable and devices are not affected

Device impact: DumaOS features are not working due to this issue (ie such as Geo Filter and QoS)

[K0NSPIRACY]

Forced a reboot via DumaOS menu and this appears to have resolved the issue for now.

[Netduma Fraser]

Glad to hear you got it sorted for the moment, reboot usually does. In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon.

[K0NSPIRACY]

8 hours ago, Netduma Fraser said:

Glad to hear you got it sorted for the moment, reboot usually does. In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon.

Ok will do. Thanks Fraser 👍

What does “retry attempts” do?

edit: never mind, there’s an explanation in the same tab.

[K0NSPIRACY]

8 hours ago, Netduma Fraser said:

In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon.

I did exactly as you advised, but then got the following error: "Missing JSON response" (see screenshots below)...there was also another error message about AJAX or something but I didn't make a note of it or take a screenshot. I couldn't get into DumaOS at all so had to disconnect the power and restart a few minutes later. It seems ok-ish now and the retry attempts has saved to 5, but is this something to be concerned about as I'm pretty sure it shouldn't be doing this?

[Netduma Liam]

Are you seeing the same issue across multiple browsers? What about in an incognito tab?

[Carl Bentley]

Im having the same issues.. Happens every few days where the page just dont load then i get error messge  "This rapp is not loaded yet please try again in a minute"

[Netduma Fraser]

3 hours ago, Carl Bentley said:

Im having the same issues.. Happens every few days where the page just dont load then i get error messge  "This rapp is not loaded yet please try again in a minute"

Have you adjusted the retry amount then rebooted?

[K0NSPIRACY]

22 hours ago, Netduma Liam said:

Are you seeing the same issue across multiple browsers? What about in an incognito tab?

Yeah it was on both Chrome and Safari. Like I said, a full power off and restart has seemed to clear the error but should I be concerned that I have had both of these errors in the same day?

[Netduma Liam]

OK, good work on resolving it.

No, I think this is only really a cause for concern if it keeps re-occurring. These things happen from time to time, I think it's likely just coincidental that it's occurred within a short space of time.