K0NSPIRACY Posted February 2, 2021 Posted February 2, 2021 Issue started : 2/2/21 Issue: R2 Rapps not loading during normal operation (not during setup wizard). DumasOS version: 3.0.179 Browsers tested: Chrome and Safari Accessed via IP: 192.168.77.1 Error message: ”The operation is taking longer than expected. Please briefly wait before using this Rapp.” Device connectivity: internet and wifi are both stable and devices are not affected Device impact: DumaOS features are not working due to this issue (ie such as Geo Filter and QoS)
K0NSPIRACY Posted February 2, 2021 Author Posted February 2, 2021 Forced a reboot via DumaOS menu and this appears to have resolved the issue for now.
Administrators Netduma Fraser Posted February 2, 2021 Administrators Posted February 2, 2021 Glad to hear you got it sorted for the moment, reboot usually does. In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon.
K0NSPIRACY Posted February 3, 2021 Author Posted February 3, 2021 8 hours ago, Netduma Fraser said: Glad to hear you got it sorted for the moment, reboot usually does. In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon. Ok will do. Thanks Fraser 👍 What does “retry attempts” do? edit: never mind, there’s an explanation in the same tab.
K0NSPIRACY Posted February 3, 2021 Author Posted February 3, 2021 8 hours ago, Netduma Fraser said: In System Information on the Rapp panel menu change retries to 5 then reboot and it should stop it happening again too soon. I did exactly as you advised, but then got the following error: "Missing JSON response" (see screenshots below)...there was also another error message about AJAX or something but I didn't make a note of it or take a screenshot. I couldn't get into DumaOS at all so had to disconnect the power and restart a few minutes later. It seems ok-ish now and the retry attempts has saved to 5, but is this something to be concerned about as I'm pretty sure it shouldn't be doing this?
Netduma Liam Posted February 3, 2021 Posted February 3, 2021 Are you seeing the same issue across multiple browsers? What about in an incognito tab?
Carl Bentley Posted February 3, 2021 Posted February 3, 2021 Im having the same issues.. Happens every few days where the page just dont load then i get error messge "This rapp is not loaded yet please try again in a minute"
Administrators Netduma Fraser Posted February 3, 2021 Administrators Posted February 3, 2021 3 hours ago, Carl Bentley said: Im having the same issues.. Happens every few days where the page just dont load then i get error messge "This rapp is not loaded yet please try again in a minute" Have you adjusted the retry amount then rebooted?
K0NSPIRACY Posted February 4, 2021 Author Posted February 4, 2021 22 hours ago, Netduma Liam said: Are you seeing the same issue across multiple browsers? What about in an incognito tab? Yeah it was on both Chrome and Safari. Like I said, a full power off and restart has seemed to clear the error but should I be concerned that I have had both of these errors in the same day?
Netduma Liam Posted February 4, 2021 Posted February 4, 2021 OK, good work on resolving it. No, I think this is only really a cause for concern if it keeps re-occurring. These things happen from time to time, I think it's likely just coincidental that it's occurred within a short space of time.
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