Lewisprotips Posted February 2, 2021 Author Share Posted February 2, 2021 please find attached requested info Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 53 minutes ago, Captain Pickles said: They're normal entries, you can ignore those. 37 minutes ago, Lewisprotips said: please find attached requested info Okay so you're connected to a pure modem (no wifi) is that right? What is the model of the modem? Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 Maybe normal but every dos attack log is what is resetting my router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 That's a private IP, potentially from your modem but it's very unlikely to be the thing causing you the issue. What is your modem/router model? Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 The modem is a net gear cm1000v2 and I just got another reset. I bet it’s above 10 today. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 Can you disable IPv6 in the XR settings please and see if there is an improvement Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 It was never enabled I checked a few hrs ago Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 I could see your IP was IPv6 but it isn't anymore, keep an eye on it and see if it happens again. Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 3, 2021 Author Share Posted February 3, 2021 Just had yet another disconnection. im connected with a modem and then lan cable into router. Then lan cable into PC. There is no name on the modem. Can this guy commenting get his own thread made or moved as its very confusing and I keep getting notifications. Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 3, 2021 Author Share Posted February 3, 2021 Its still disconnected now. I will have to reset it for it to work. Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 3, 2021 Share Posted February 3, 2021 I literally just answered your question and tried to fix the problem that we are both obviously having. It’s a forum. That’s how it works. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 3, 2021 Share Posted February 3, 2021 12 hours ago, Lewisprotips said: Just had yet another disconnection. im connected with a modem and then lan cable into router. Then lan cable into PC. There is no name on the modem OK, does it have an interface you can access? Could you try setting a static IP to XR500? Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 3, 2021 Share Posted February 3, 2021 More disconnects today. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2021 Administrators Share Posted February 3, 2021 30 minutes ago, Captain Pickles said: More disconnects today. Do you have another router to put between the modem and XR and see whether it gets any disconnects that way? NG are actively looking at this and I expect they'll have a resolution soon. Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 3, 2021 Share Posted February 3, 2021 No I literally just paid 350$ to upgrade from the Xr500 because I thought that router was the issue. If you’re telling me it’s a software issue I’m just going to return this and buy a different brand Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2021 Administrators Share Posted February 3, 2021 34 minutes ago, Captain Pickles said: No I literally just paid 350$ to upgrade from the Xr500 because I thought that router was the issue. If you’re telling me it’s a software issue I’m just going to return this and buy a different brand It has the indications of the DHCP issue that NG is fixing currently which would make sense as the settings would largely be the same across both. Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 3, 2021 Author Share Posted February 3, 2021 10 hours ago, Netduma Liam said: OK, does it have an interface you can access? Could you try setting a static IP to XR500? I'm unsure how to set a static IP. I'm sure this is an interface I can sign into. My sky TV seems to be hit alot with disconnections now as well which never happed before. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2021 Administrators Share Posted February 4, 2021 What ISP are you with? Is it a modem provided by the ISP? Is that over wireless? Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 5, 2021 Author Share Posted February 5, 2021 On 2/4/2021 at 12:04 AM, Netduma Fraser said: What ISP are you with? Is it a modem provided by the ISP? Is that over wireless? I'm with a company called kcom. And yeah its provided by them. I've never had an issue before. No its plugged into the wall then the telephone line. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 5, 2021 Share Posted February 5, 2021 12 hours ago, Lewisprotips said: I'm with a company called kcom. And yeah its provided by them. I've never had an issue before. No its plugged into the wall then the telephone line. You can usually access it's interface by connecting directly to the ISP router/modem and navigate to the default gateway in your web browser. You can find your default gateway by going to your command line and entering 'ipconfig' Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 6, 2021 Author Share Posted February 6, 2021 On 2/5/2021 at 12:37 PM, Netduma Liam said: You can usually access it's interface by connecting directly to the ISP router/modem and navigate to the default gateway in your web browser. You can find your default gateway by going to your command line and entering 'ipconfig' I will look into it. My sky keeps losing connection. What am I doing once I get into the modem? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2021 Administrators Share Posted February 6, 2021 I meant is the Sky TV connected via wifi? Is it a pure modem (no wifi) or is it a modem/router (wifi)? If a pure modem then you'll need to get static IP details from the ISP if you're on a static IP, if not doing worry about it. If it is a modem/router then it go to LAN Settings and you should be able to set a static/reserved IP there with the XR WAN IP. Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 8, 2021 Author Share Posted February 8, 2021 On 2/6/2021 at 11:36 PM, Netduma Fraser said: I meant is the Sky TV connected via wifi? Is it a pure modem (no wifi) or is it a modem/router (wifi)? If a pure modem then you'll need to get static IP details from the ISP if you're on a static IP, if not doing worry about it. If it is a modem/router then it go to LAN Settings and you should be able to set a static/reserved IP there with the XR WAN IP. The sky is connected via WiFi. Which is connected through my mesh system which is connected via a LAN cable. The sky keeps freezing etc and then needs a restart.we have just got a new box to rule it out but it must be something to do with the router as we have also plugged thr old set up back in and everything is fine. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 8, 2021 Share Posted February 8, 2021 2 hours ago, Lewisprotips said: The sky is connected via WiFi. Which is connected through my mesh system which is connected via a LAN cable. The sky keeps freezing etc and then needs a restart.we have just got a new box to rule it out but it must be something to do with the router as we have also plugged thr old set up back in and everything is fine. OK thanks, were you able to set a static IP to the XR? Link to comment Share on other sites More sharing options...
Lewisprotips Posted February 8, 2021 Author Share Posted February 8, 2021 20 minutes ago, Netduma Liam said: OK thanks, were you able to set a static IP to the XR? Not yet. I'm also noticing when I'm using the telegram app it used to update instantly not it says connecting for a second or 2. Link to comment Share on other sites More sharing options...
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