Lewisprotips Posted January 25, 2021 Share Posted January 25, 2021 I seem to be getting around 3 disconnects a day since getting the nighthawk xr500. Anyone else suffering this? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 26, 2021 Share Posted January 26, 2021 Sorry to hear that! What firmware version are you currently running? Are all devices experiencing the drops (both wired and wireless)? Are you able to access the interface of the XR500 when the drop occurs? Link to comment Share on other sites More sharing options...
Lewisprotips Posted January 28, 2021 Author Share Posted January 28, 2021 I've using the 3.0 os. Yeah all devices. Sometimes it drops but still has a connection as I've noticed when I stream the the stream restarts but keeps me in the game but this thisnt every time. I'm unsure if I still have access as its very intermittent. But our sky box really struggles with the disconnections. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 28, 2021 Share Posted January 28, 2021 Could you please go to Settings > Monitoring > Connection Status - and let me know what it says under DHCP obtained/expires? Link to comment Share on other sites More sharing options...
Lewisprotips Posted January 29, 2021 Author Share Posted January 29, 2021 I don't see dhcp any where when on click connection status Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2021 Administrators Share Posted January 29, 2021 Could you take a screenshot of what you see there please? Which firmware version are you using currently? Link to comment Share on other sites More sharing options...
Lewisprotips Posted January 30, 2021 Author Share Posted January 30, 2021 I'm using the 3.0 beta i get a screenshot of the screenshot shortly but it does show my iP address is that correct? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 30, 2021 Administrators Share Posted January 30, 2021 Which firmware version? It will show the WAN IP of the router - if you're using a pure modem (no wifi) then it will show your public IP, if you're using a modem/router (wifi) then it will show a local IP and I'd like to see that please. Link to comment Share on other sites More sharing options...
Captain Pickles Posted January 31, 2021 Share Posted January 31, 2021 I have the same issues. I’ll be in the middle of giving a work presentation and the router disconnects and just stops working. I had an xr500 so I figured it was just a bad router. Bought the xr1000 and guess what, freezes again during a game of warzone and I had to reset again.. for the 50th time this week. It’s starting to get annoying. Link to comment Share on other sites More sharing options...
Captain Pickles Posted January 31, 2021 Share Posted January 31, 2021 It’s literally a brand new router with the latest firmware. 1.0.0.52_1.0.38 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2021 Administrators Share Posted January 31, 2021 Netgear are actually fixing it at the moment and recently released an XR500 beta build that should help with it so I think this will come to the 1000 fairly quickly once its been confirmed. Do you know if you have a static or dynamic public IP? Link to comment Share on other sites More sharing options...
Captain Pickles Posted January 31, 2021 Share Posted January 31, 2021 It’s currently set on dynamic Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2021 Administrators Share Posted January 31, 2021 That could be it then, how often would you say the issue is happening, once a day or more? Link to comment Share on other sites More sharing options...
Nathaniel Posted January 31, 2021 Share Posted January 31, 2021 when will they have an update so you can play multiple xboxes with open nat? Link to comment Share on other sites More sharing options...
Captain Pickles Posted January 31, 2021 Share Posted January 31, 2021 It’s really sporadic sometimes it’s multiple times a day sometimes it doesnt happen. Yesterday it was 5 times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 31, 2021 Administrators Share Posted January 31, 2021 1 hour ago, Nathaniel said: when will they have an update so you can play multiple xboxes with open nat? Netgear are looking into that but it isn't a quick fix so I don't have a timeframe for that. 27 minutes ago, Captain Pickles said: It’s really sporadic sometimes it’s multiple times a day sometimes it doesnt happen. Yesterday it was 5 times Okay so it might be happening locally as well then. Could you give some devices reserved IPs in LAN Settings please and see if that helps reduce the frequency? Link to comment Share on other sites More sharing options...
Captain Pickles Posted January 31, 2021 Share Posted January 31, 2021 I don’t know how to do that. For 350$ you’d think it would just work. Lewisprotips 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 1, 2021 Administrators Share Posted February 1, 2021 Go to Settings > LAN Setup, click add then just click a device from the table and click add again, just do that for each and see if it helps. Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 1, 2021 Share Posted February 1, 2021 Thanks for your help, I’ll try that Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Nathaniel Posted February 1, 2021 Share Posted February 1, 2021 it doesn't work. netgear set duma needs to fix the software Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 It didn’t work. I’ve reset the router 3 times this morning already. Quite honestly it’s getting to the point that it’s not even worth having this thing. Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 Make that 4 times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 Could you disable IPv6 please and see if that makes a difference? Also disable QoS fully from the Congestion Control menu. Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 Link to comment Share on other sites More sharing options...
Captain Pickles Posted February 2, 2021 Share Posted February 2, 2021 What do these mean? Link to comment Share on other sites More sharing options...
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