InfiniteBored Posted January 13, 2021 Share Posted January 13, 2021 Hi Got my Netduma R2 last Friday and after a quick setup it was working fine. But since Monday it freezes up and is not letting me connect to the internet or the dumaos/ (Gateway ip does als not work) Time is random yesterday it was around 6 pm today around 2pm. The only thing i can do than is to restart the router and than it works fine again. Same thing via Wi-Fi and LAN it's like you are not even connected to anything. This is a new error since i switched to the Netduma with my old router everything was working fine.! Thanks in advance Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13, 2021 Administrators Share Posted January 13, 2021 Hey, welcome to the forum! First I would suggest upgrading to the latest firmware here and then doing a factory reset: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ It has a lot of fixes and so should be more stable in general. What is your exact physical setup? InfiniteBored 1 Link to comment Share on other sites More sharing options...
InfiniteBored Posted January 13, 2021 Author Share Posted January 13, 2021 Done and done will see next day if something changed. My Setup is my ISP Modem (no idea of the brand this one ) than the Netduma going via LAN to my PC and the PS5 rest like Phone is connected via Wi-Fi Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13, 2021 Administrators Share Posted January 13, 2021 Great keep us posted! Thank you, that's all I needed actually. On the ISP router I would suggest giving the R2 a static IP as that may help to prevent any disconnections in the future. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 14, 2021 Share Posted January 14, 2021 it happened to me once as well. It was with the latest firmware. Maybe I will change my DHCP lease time to 168hrs? based on suggestion from other thread Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 14, 2021 Share Posted January 14, 2021 7 hours ago, DumaDuma said: it happened to me once as well. It was with the latest firmware. Maybe I will change my DHCP lease time to 168hrs? based on suggestion from other thread Give that a crack and let us know the results, we can further troubleshoot from there. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 17, 2021 Share Posted January 17, 2021 both LAN and Wifi downed last night again. i had to reboot the R2 then it worked again. this time i checked my PC (wired connection) under DHCP setting (reserved IP). Last time i just changed DHCP lease time (maybe i was doing wrong?) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 17, 2021 Administrators Share Posted January 17, 2021 10 hours ago, DumaDuma said: both LAN and Wifi downed last night again. i had to reboot the R2 then it worked again. this time i checked my PC (wired connection) under DHCP setting (reserved IP). Last time i just changed DHCP lease time (maybe i was doing wrong?) The least time should have been fine but giving it a reserved IP will act as a backup just in case so do let us know if it happens again please. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 18, 2021 Share Posted January 18, 2021 when i got back home and i tried to connect the os it said "This Rapp is not loaded yet, please try again in a minute." hmm Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 18, 2021 Share Posted January 18, 2021 Give the router a reboot, that should restore functionality! Link to comment Share on other sites More sharing options...
DumaDuma Posted January 19, 2021 Share Posted January 19, 2021 yes it works by rebooting but it happens 3 times since i wrote the comment which is whithin 1 day. I dont want to reboot that often. Hope it will be fixed or let us know the solution plz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 19, 2021 Administrators Share Posted January 19, 2021 3 hours ago, DumaDuma said: yes it works by rebooting but it happens 3 times since i wrote the comment which is whithin 1 day. I dont want to reboot that often. Hope it will be fixed or let us know the solution plz In System Information in the Rapp panel options change the number of retries to 5 and then reboot, see if it goes longer without that happening please. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 22, 2021 Share Posted January 22, 2021 Tried the setting... it didn't go longer without happening. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 22, 2021 Share Posted January 22, 2021 Is the Rapp performance error message fixed and it's the drops that are still occurring or are both issues still occurring? Link to comment Share on other sites More sharing options...
DumaDuma Posted January 23, 2021 Share Posted January 23, 2021 drops not occuring so far since i reserved dhcp rapp error msg does occur almost every time when i come back and waking up the pc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2021 Administrators Share Posted January 23, 2021 7 hours ago, DumaDuma said: drops not occuring so far since i reserved dhcp rapp error msg does occur almost every time when i come back and waking up the pc Is that multiple times a day? When it next happens, please do the following: Click the 3 dot icon in the top right of the interface, go to advanced and then click Rapp performance please. Then go to the Advanced tab on the Window that appears. Click on the Memory (P) column so that it shows the highest value at the top and lowest at the bottom. Then however above the Rapp column until you see the option 'Show Kernel Values' appear, then click that. Once you've done that take a screenshot of the entire window please. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 24, 2021 Share Posted January 24, 2021 do u mean 'show raw values'? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2021 Administrators Share Posted January 24, 2021 11 hours ago, DumaDuma said: do u mean 'show raw values'? No, hover above the Rapp column and the option will appear. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 25, 2021 Share Posted January 25, 2021 sorry can't find one. can u show me the screenshot? Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 25, 2021 Share Posted January 25, 2021 3 hours ago, DumaDuma said: sorry can't find one. can u show me the screenshot? Could you just confirm which version you're on so we know the instructions we're giving are correct? Link to comment Share on other sites More sharing options...
DumaDuma Posted January 26, 2021 Share Posted January 26, 2021 3.0.179 Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 26, 2021 Share Posted January 26, 2021 If you hover your mouse just above the 'Rapp' text, does this option not appear? Link to comment Share on other sites More sharing options...
DumaDuma Posted January 27, 2021 Share Posted January 27, 2021 Sorry and thank you. I got it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2021 Administrators Share Posted January 27, 2021 14 hours ago, DumaDuma said: Sorry and thank you. I got it. Was that when you had Rapps not loading? Everything seems to be within the normal parameters there. Link to comment Share on other sites More sharing options...
DumaDuma Posted January 27, 2021 Share Posted January 27, 2021 this one was taken while geo-filter rapp was not working Link to comment Share on other sites More sharing options...
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