Administrators Netduma Fraser Posted January 9, 2021 Administrators Posted January 9, 2021 Is your PC connected to both ethernet or the R2 & the WiFi? If so disconnect one or the other then try accessing please.
jamesherz Posted January 9, 2021 Author Posted January 9, 2021 5 hours ago, Netduma Fraser said: Is your PC connected to both ethernet or the R2 & the WiFi? If so disconnect one or the other then try accessing please. Ok made it to the wizard but got this message:
Administrators Netduma Fraser Posted January 9, 2021 Administrators Posted January 9, 2021 Hit retry first, then if it doesn't work click WAN Setup then skip and complete the wizard. Once you are through go to Network Settings > WAN > Network and click apply on the DHCP page, do you get internet then?
jamesherz Posted January 10, 2021 Author Posted January 10, 2021 22 hours ago, Netduma Fraser said: Hit retry first, then if it doesn't work click WAN Setup then skip and complete the wizard. Once you are through go to Network Settings > WAN > Network and click apply on the DHCP page, do you get internet then? Ok I was able to connect via Wifi and get into the setup wizard--applied what you said above and am still unable to establish an internet connection via ethernet when plugged into the R2 from my PC. I have the r2 connected via the provided ether cable to my ISP in the blue internet port & my PC connected to the R2 via ethernet cable in the first yellow ethernet port.
Administrators Netduma Fraser Posted January 10, 2021 Administrators Posted January 10, 2021 51 minutes ago, jamesherz said: Ok I was able to connect via Wifi and get into the setup wizard--applied what you said above and am still unable to establish an internet connection via ethernet when plugged into the R2 from my PC. I have the r2 connected via the provided ether cable to my ISP in the blue internet port & my PC connected to the R2 via ethernet cable in the first yellow ethernet port. What is the exact modem/router model you have? Are you able to connect to its interface at all? If so does the R2 show as a connected device?
jamesherz Posted January 10, 2021 Author Posted January 10, 2021 I have the Google Wifi point- in the google wifi app is shows "dumaos" connected via wired connection
Administrators Netduma Fraser Posted January 10, 2021 Administrators Posted January 10, 2021 Okay great so on the R2 go to Network Settings, WAN, Network and switch to static. Enter the IP as appears there, subnet 255.255.255.0 and gateway as the IP you use to access the Google hub, apply and then you may need to reboot but you should get internet after that.
jamesherz Posted January 10, 2021 Author Posted January 10, 2021 Ok awesome. Just tried that and rebooted and still dont have internet access. There was no IP in the first field so i entered the r2's IP, the subnet you sent, and would the google hub gateway be the WAN IP for the google router? sorry for so many questions! Update: found the google wifi's static gateway IP and put that in the gateway field- still no internet via ethernet
jamesherz Posted January 10, 2021 Author Posted January 10, 2021 32 minutes ago, jamesherz said: Ok awesome. Just tried that and rebooted and still dont have internet access. There was no IP in the first field so i entered the r2's IP, the subnet you sent, and would the google hub gateway be the WAN IP for the google router? sorry for so many questions! Update: found the google wifi's static gateway IP and put that in the gateway field- still no internet via ethernet It's letting me adjust geo filters and everything within the duamos interface-I'm just not connected to the R2 wifi or ethernet cable
Administrators Netduma Fraser Posted January 10, 2021 Administrators Posted January 10, 2021 What is the IP the hub has given the R2 and what is the Google hub gateway IP? - You're safe to share these details as they are local addresses.
DiGz Posted January 11, 2021 Posted January 11, 2021 The r2 has a bug with lan asking for dhcp lease from modem instead of wan. I can reboot and get this everytime. Best thing is leave the wan cable unplugged while you reboot until netduma fix this.
jamesherz Posted January 11, 2021 Author Posted January 11, 2021 22 hours ago, Netduma Fraser said: What is the IP the hub has given the R2 and what is the Google hub gateway IP? - You're safe to share these details as they are local addresses. R2: 192.168.86.62
Administrators Netduma Fraser Posted January 11, 2021 Administrators Posted January 11, 2021 Ah I think you looked at the G hub WAN address, not the LAN IP. What is the LAN IP of the G hub? I'm assuming it is 192.168.86.1 by the looks of that, so enter that into the gateway section on the R2 so static would look like this: IP - 192.168.86.62 Subnet - 255.255.255.0 Gateway - 192.168.86.1 try that and see if that works. I removed the Ghub IP as its your public IP
jamesherz Posted January 11, 2021 Author Posted January 11, 2021 9 minutes ago, Netduma Fraser said: Ah I think you looked at the G hub WAN address, not the LAN IP. What is the LAN IP of the G hub? I'm assuming it is 192.168.86.1 by the looks of that, so enter that into the gateway section on the R2 so static would look like this: IP - 192.168.86.62 Subnet - 255.255.255.0 Gateway - 192.168.86.1 try that and see if that works. I removed the Ghub IP as its your public IP It worked! just restarted both routers and my PC and it shows connected now via ethernet. However just tried to open up a chrome bowser and it wont load any sites/tried firing up a game on blizzard and it stuck saying its connecting
Administrators Netduma Fraser Posted January 11, 2021 Administrators Posted January 11, 2021 Great! Do any other devices get internet at all? In the R2 System Information page does the R2 show it as connected?
jamesherz Posted January 11, 2021 Author Posted January 11, 2021 No, just connected laptop via wifi and cant load anything. I think it shows its connected?
Administrators Netduma Fraser Posted January 11, 2021 Administrators Posted January 11, 2021 It is transmitting and receiving packets so quite odd you're not seeing internet. I've just seen you're on an old version, upgrade to https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/?do=getNewComment then do a factory reset and double check the G hub gives you the same IP for the R2 then enter those details into static again and see if it works please
jamesherz Posted January 12, 2021 Author Posted January 12, 2021 I went to the link to download and hit download, now everytime i try to open the download and run it, it does nothing. how do i check and see if my software is up to date on the R2 interface?
Administrators Netduma Fraser Posted January 12, 2021 Administrators Posted January 12, 2021 30 minutes ago, jamesherz said: I went to the link to download and hit download, now everytime i try to open the download and run it, it does nothing. how do i check and see if my software is up to date on the R2 interface? You have to install it from the interface, there are installation instructions at the bottom of the first post.
jamesherz Posted January 13, 2021 Author Posted January 13, 2021 On 1/11/2021 at 4:34 PM, Netduma Fraser said: It is transmitting and receiving packets so quite odd you're not seeing internet. I've just seen you're on an old version, upgrade to https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/?do=getNewComment then do a factory reset and double check the G hub gives you the same IP for the R2 then enter those details into static again and see if it works please Ok got the update downloaded, did a factory reset, re-entered the static details again, still says connected via ethernet (from my pc to the r2) but still will not let me load a new browser window on chrome.
Administrators Netduma Fraser Posted January 14, 2021 Administrators Posted January 14, 2021 What do you see when you try to load a browser window? Could you provide a screenshot? Are any other devices having the same issues?
jamesherz Posted January 15, 2021 Author Posted January 15, 2021 I don't have any other devices to connected to it via ethernet, but this is the message im still receiving:
Administrators Netduma Fraser Posted January 15, 2021 Administrators Posted January 15, 2021 On the G hub does it have a firewall or QoS settings or anything like that that you can disable? Does it also have a DMZ feature you can put the R2 IP into?
jamesherz Posted January 15, 2021 Author Posted January 15, 2021 I tried searching for a firewall to deactivate but couldnt come up with anything. tried googling if g hub had a dmz setting but the only things that came up were putting it in bridge mode or utilizing port forwarding
Administrators Netduma Fraser Posted January 15, 2021 Administrators Posted January 15, 2021 1 hour ago, jamesherz said: I tried searching for a firewall to deactivate but couldnt come up with anything. tried googling if g hub had a dmz setting but the only things that came up were putting it in bridge mode or utilizing port forwarding Could you put it in bridge mode then if possible please and see if that helps?
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