Will Posted December 17, 2020 Share Posted December 17, 2020 Hi team, My geo filter stopped populating severs. So the other day I followed the steps below accordingly. Geo filter stopped populating servers Please follow these steps and see if that resolves it: 1. Hard turn off the console - hold the power button until it turns off (it should beep twice) 2. Remove the device from the Geo-Filter 3. Flush the cloud from the Geo-Filter Map options 4. Re-add the device to the Geo-Filter 5. Make any Geo-Filter changes you need to 6. Boot up the console and game Tried to re-add the PS device via the DumaOS ALPHA version- and this happened “unable to add device bcoz some devices are overlapping” ? I don’t have any other devices added. I’ve attached 2 photos below. Please assist team Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 17, 2020 Share Posted December 17, 2020 That's strange, I assume you've tried closing the app and re-opening? If you login to the R2 interface through a browser, is it still showing the PS4 device in Geo-filter or is it successfully removed? Link to comment Share on other sites More sharing options...
Zippy Posted December 17, 2020 Share Posted December 17, 2020 32 minutes ago, Netduma Liam said: That's strange, I assume you've tried closing the app and re-opening? If you login to the R2 interface through a browser, is it still showing the PS4 device in Geo-filter or is it successfully removed? I think Liam he is using the XR500. Not the R2.. Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2020 Administrators Share Posted December 17, 2020 Out of the steps you needed to wait 2 minutes after flushing the cloud also. Are you able to add the device using the interface on a PC? How exactly did you add it, what options did you choose? Link to comment Share on other sites More sharing options...
Will Posted December 17, 2020 Author Share Posted December 17, 2020 3 hours ago, Netduma Liam said: That's strange, I assume you've tried closing the app and re-opening? If you login to the R2 interface through a browser, is it still showing the PS4 device in Geo-filter or is it successfully removed? Hi Liam, Im using the XR500 device. And yes I’ve tried several times by closing the app still nothing ☹️ I will try again but from pc as Fraser advised. Link to comment Share on other sites More sharing options...
Will Posted December 17, 2020 Author Share Posted December 17, 2020 2 hours ago, Zippy said: I think Liam he is using the XR500. Not the R2.. Zippy. Thank you Zippy 👍 Link to comment Share on other sites More sharing options...
Will Posted December 17, 2020 Author Share Posted December 17, 2020 1 hour ago, Netduma Fraser said: Out of the steps you needed to wait 2 minutes after flushing the cloud also. Are you able to add the device using the interface on a PC? How exactly did you add it, what options did you choose? Hi Fraser, yes I did the wait 2 minutes after flushing the cloud, I will try from pc this time and get back to you later today. I even tried to upload the Dumaos 3.0 no change. ☹️ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2020 Administrators Share Posted December 17, 2020 Were you not on DumaOS 3.0 already? If so you can't use the mobile app on anything other than DumaOS 3.0. Link to comment Share on other sites More sharing options...
Will Posted December 17, 2020 Author Share Posted December 17, 2020 13 minutes ago, Netduma Fraser said: Were you not on DumaOS 3.0 already? If so you can't use the mobile app on anything other than DumaOS 3.0. Yes I already had DumaOs3.0. My pc isn’t working so I’m unable to add the device using interface on a pc. Would it be wise to rest router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2020 Administrators Share Posted December 17, 2020 1 hour ago, Will said: Yes I already had DumaOs3.0. My pc isn’t working so I’m unable to add the device using interface on a pc. Would it be wise to rest router. It is likely an app issue rather than anything to do with the router, try using the mobile browser so you can add it and then play. I'll let the team know there may be an issue with the app. Link to comment Share on other sites More sharing options...
Will Posted December 17, 2020 Author Share Posted December 17, 2020 1 minute ago, Netduma Fraser said: It is likely an app issue rather than anything to do with the router, try using the mobile browser so you can add it and then play. I'll let the team know there may be an issue with the app. Thanks Fraser as always 😀 I added another photo below. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2020 Administrators Share Posted December 17, 2020 Thank you, did you factory reset after the upgrade? You will need to do so to get rid of that message then you may be able to add using the app after that. Link to comment Share on other sites More sharing options...
Will Posted December 18, 2020 Author Share Posted December 18, 2020 5 hours ago, Netduma Fraser said: Thank you, did you factory reset after the upgrade? You will need to do so to get rid of that message then you may be able to add using the app after that. I did exactly what you have advised and it’s working now thank you 🙏 👍😀 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 18, 2020 Administrators Share Posted December 18, 2020 Really glad to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
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