Administrators Netduma Fraser Posted March 6, 2021 Administrators Share Posted March 6, 2021 11 hours ago, saxon.cs said: Okay, so the wan IP has been setup correctly on the R2's end and it displays the static IP correctly. Still no internet. Can you take a screenshot of the static details you entered on the R2 please? Link to comment Share on other sites More sharing options...
saxon.cs Posted March 8, 2021 Author Share Posted March 8, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2021 Administrators Share Posted March 9, 2021 That is fine thank you, does the modem/router show the R2 as a connected device? Link to comment Share on other sites More sharing options...
saxon.cs Posted March 10, 2021 Author Share Posted March 10, 2021 No it doesn't anymore. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2021 Administrators Share Posted March 10, 2021 Okay just switch it back to DHCP please on the R2, does it show as a connected device then? Link to comment Share on other sites More sharing options...
saxon.cs Posted March 30, 2021 Author Share Posted March 30, 2021 No it doesn't. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 Are you able to do a factory reset on the modem itself then see whether the R2 shows as a connected device and can get internet? Link to comment Share on other sites More sharing options...
saxon.cs Posted April 11, 2021 Author Share Posted April 11, 2021 Finally got around to the reset, no change. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11, 2021 Administrators Share Posted April 11, 2021 Please email [email protected] with a link to this topic and your order number and we can organize a replacement Link to comment Share on other sites More sharing options...
saxon.cs Posted May 16, 2021 Author Share Posted May 16, 2021 I've sent 2 emails to the address above over the last few months and I still haven't had a reply. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 16, 2021 Administrators Share Posted May 16, 2021 What was your email that you emailed with? Was it the one associated with your forum account? I can chase them for you. Link to comment Share on other sites More sharing options...
saxon.cs Posted May 20, 2021 Author Share Posted May 20, 2021 Yep, it's the one linked to this account. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 20, 2021 Share Posted May 20, 2021 7 hours ago, saxon.cs said: Yep, it's the one linked to this account. Hey! I've sent you an email directly to organise your replacement. Link to comment Share on other sites More sharing options...
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