saxon.cs Posted December 11, 2020 Share Posted December 11, 2020 As the name states, the router suddenly stopped connecting to the internet correctly despite claiming everything is fine. I tried a factory reset but because it can't connect to the internet it won't finish the setup process, I think it's just dead. I bought the thing in february so it should still be under warranty but I don't know who to contact. Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 11, 2020 Share Posted December 11, 2020 Hey Saxon, Welcome to the forum! It's strange that it would just lose connection out of the blue after working for so many months! Can you confirm if there were any changes to the ISP supplied modem you've got it connected to? If you connect your device directly to the ISP modem, do you have internet access again? Just to clarify, are you able to access the R2s interface/settings when you experience the drop? Link to comment Share on other sites More sharing options...
saxon.cs Posted December 12, 2020 Author Share Posted December 12, 2020 I haven't changed the modem at all no, Yes I can connect through the modem just fine, I was able to access the settings but I may not be able to anymore as the factory reset pressumably won't complete without a connection to the internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 13, 2020 Administrators Share Posted December 13, 2020 Hey, welcome to the forum! What is your exact physical setup? Do you know if you require anything such as PPPoE in order to get a connection? You can complete the factory reset/setup wizard without internet. When it fails, click the manual option as in to enter details manually but then skip it and you'll get through to the interface. You'll most likely need to reboot the router/modem in order to re-establish the connection. Link to comment Share on other sites More sharing options...
saxon.cs Posted December 28, 2020 Author Share Posted December 28, 2020 My specific setup involves the stock modem my isp provided, I believe it's called a telstra smart modem with the wifi turned off, it's usually wired to the R2 which then handles the WiFi and connects to three other wired computers, as far as I know nothing requires PPPoE to connect. As of now though nothing works through the R2 anymore so I have to plug everything directly into the modem and switch on the wifi at which point I get no issues. I managed to connect back to the R2 and finish the setup offline but it's still the same story, everything seems to be fine but the speed caps at around 0.01 mbps so it's functionally useless. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 28, 2020 Administrators Share Posted December 28, 2020 Is it definitely the R2 you have? You mentioned you purchased in February but we launched in August, are you referring to the R1 perhaps? Go back to the router interface, have you adjusted the bandwidth in QoS settings to accurately portray what you pay for/expect? If you disable QoS fully from the same menu do the speeds improve? Is that speed through ethernet, wifi or both? Link to comment Share on other sites More sharing options...
saxon.cs Posted December 29, 2020 Author Share Posted December 29, 2020 It's an R2, I just checked the email and I ordered it in august, no idea where I got February from, The speeds were slow both wired and wireless. I just turned the router on today to try turning the QoS off only to find that the problem seems to have fixed itself in spite of me not doing anything with it. So I guess all's well for now, I'll post again if nothing goes wrong over the next couple of days. Â Â Â Â Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2020 Administrators Share Posted December 29, 2020 Ah no worries, just wanted to check. Glad it's all working now, sometimes these things resolve themselves. Do keep us posted! Link to comment Share on other sites More sharing options...
saxon.cs Posted December 30, 2020 Author Share Posted December 30, 2020 Well it lasted all of about 2 hours before breaking again, tried turning off QoS and it had no effect on the problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2020 Administrators Share Posted December 30, 2020 That's annoying, are you on the .179 firmware version? If so did you factory reset after upgrading? On the modem give the R2 a static IP so if the modem renews the lease that should keep the R2 online. Link to comment Share on other sites More sharing options...
saxon.cs Posted February 16, 2021 Author Share Posted February 16, 2021 Hi, sorry it took so long to get back around to this, I was on the previous firmware version and just updated, things are working for now but that's been the case before so I'll update in a day or two if everything is holding up. The router's IP is set to it's default 77.1 address so unless there's a different setting that needs to be changed I should have a static IP. Link to comment Share on other sites More sharing options...
saxon.cs Posted February 16, 2021 Author Share Posted February 16, 2021 It lasted all of about 5 mins before breaking down again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 16, 2021 Share Posted February 16, 2021 The R2's WAN IP will be assigned by the ISP modem/router, you'll need to login to the modem's interface to assign it a static IP as it likely won't have one by default. Go ahead and do that, upgrade, the factory reset then monitor performance  Link to comment Share on other sites More sharing options...
saxon.cs Posted February 18, 2021 Author Share Posted February 18, 2021 Set up a static IP from my modem and initiated a factory reset and now I can't connect to it at all, the modem no longer recognizes it and even though the wifi signal is still available nothing can connect to it. Link to comment Share on other sites More sharing options...
saxon.cs Posted February 18, 2021 Author Share Posted February 18, 2021 Managed to connect my phone to it through the wifi and it still has no internet Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 18, 2021 Share Posted February 18, 2021 After a factory reset you'll need to access the interface and go through the setup again, you won't be able to access the internet until you've done this. Link to comment Share on other sites More sharing options...
saxon.cs Posted February 20, 2021 Author Share Posted February 20, 2021 as I said I managed to connect my phone eventually, still no internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 Did you complete the Setup Wizard through your phone? Link to comment Share on other sites More sharing options...
saxon.cs Posted February 23, 2021 Author Share Posted February 23, 2021 yes Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 23, 2021 Share Posted February 23, 2021 OK, so you have access to the R2's interface now then? In System information, is it showing the WAN IP that you assigned it from your ISP modem? Link to comment Share on other sites More sharing options...
saxon.cs Posted March 2, 2021 Author Share Posted March 2, 2021 Updating the firmware has seemingly caused the router to admit that it isn't connecting instead of claiming that it's connected and not showing any traffic it now just it's disconnected and the light on the front remains off. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 2, 2021 Share Posted March 2, 2021 OK, so is the WAN IP in System Information the one you assigned from the upstream modem? Also did you factory reset after upgrading the firmware? Link to comment Share on other sites More sharing options...
saxon.cs Posted March 3, 2021 Author Share Posted March 3, 2021 It just says "WAN IP: disconnected", doesn't show an IP address, and yes I did. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 3, 2021 Administrators Share Posted March 3, 2021 11 hours ago, saxon.cs said: It just says "WAN IP: disconnected", doesn't show an IP address, and yes I did. You set a static IP for the R2 on the ISP router/modem so in Settings on the R2 switch to static and enter that information and apply. See if it gets a connection then please. Link to comment Share on other sites More sharing options...
saxon.cs Posted March 6, 2021 Author Share Posted March 6, 2021 Okay, so the wan IP has been setup correctly on the R2's end and it displays the static IP correctly. Still no internet. Link to comment Share on other sites More sharing options...
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