Administrators Netduma Fraser Posted March 6, 2021 Administrators Posted March 6, 2021 11 hours ago, saxon.cs said: Okay, so the wan IP has been setup correctly on the R2's end and it displays the static IP correctly. Still no internet. Can you take a screenshot of the static details you entered on the R2 please?
Administrators Netduma Fraser Posted March 9, 2021 Administrators Posted March 9, 2021 That is fine thank you, does the modem/router show the R2 as a connected device?
Administrators Netduma Fraser Posted March 10, 2021 Administrators Posted March 10, 2021 Okay just switch it back to DHCP please on the R2, does it show as a connected device then?
Administrators Netduma Fraser Posted March 30, 2021 Administrators Posted March 30, 2021 Are you able to do a factory reset on the modem itself then see whether the R2 shows as a connected device and can get internet?
saxon.cs Posted April 11, 2021 Author Posted April 11, 2021 Finally got around to the reset, no change.
Administrators Netduma Fraser Posted April 11, 2021 Administrators Posted April 11, 2021 Please email [email protected] with a link to this topic and your order number and we can organize a replacement
saxon.cs Posted May 16, 2021 Author Posted May 16, 2021 I've sent 2 emails to the address above over the last few months and I still haven't had a reply.
Administrators Netduma Fraser Posted May 16, 2021 Administrators Posted May 16, 2021 What was your email that you emailed with? Was it the one associated with your forum account? I can chase them for you.
Netduma Liam Posted May 20, 2021 Posted May 20, 2021 7 hours ago, saxon.cs said: Yep, it's the one linked to this account. Hey! I've sent you an email directly to organise your replacement.
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