Inspectah Posted November 25, 2020 Share Posted November 25, 2020 Hey guys. Pretty annoyed here lol hopefully someone can help me out. We activated the game optimiser and I can't find it/the settings anywhere at all. The telstra site says: "Game Optimiser features will be the first screen upon sign in." and that's definitely not the case for me soo... just incase any of this info might be needed: Global Information Product Vendor Technicolor Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0543-950-RA Hardware Version VCNT-A DSL Version A2pvfbH043q.d26u Serial Number CP1847RAYMS MAC Address A4:91:B1:D2:8B:74 Uptime 22 minutes 22 seconds System Time 2020-11-25 23:54:33 Network Timezone Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 25, 2020 Administrators Share Posted November 25, 2020 Sorry about this! I'll ping @mannrs @tjw101 for them to have a look but in the meantime can you try rebooting the modem and see if you have access then? If not can you try to deactivate Game Optimiser and then re-activate it to see if that brings it up? Link to comment Share on other sites More sharing options...
Inspectah Posted November 25, 2020 Author Share Posted November 25, 2020 We've already communicated in my thread over on crowdsupport but i figured i better reply here too haha, cheers guys Btw, it has been activated it multiple times on the mobile mytelstra app, says it is active and might take up to an hour etcetc, and I've waited multiple times but it always goes back to saying not active Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Inspectah Posted November 26, 2020 Author Share Posted November 26, 2020 Any luck guys? Link to comment Share on other sites More sharing options...
Inspectah Posted November 26, 2020 Author Share Posted November 26, 2020 15 hours ago, Netduma Fraser said: Sorry about this! I'll ping @mannrs @tjw101 for them to have a look but in the meantime can you try rebooting the modem and see if you have access then? If not can you try to deactivate Game Optimiser and then re-activate it to see if that brings it up? Hey mate, sorry to be impatient, but have you heard anything back from @mannrs or @tjw101 or anyone who can remedy this? Desperate to try out the optimiser ASAP man (have got a lot of hectic busy stuff coming up over the next buncha days, tonight is and the previous few nights have been my total freedom time to really put it to the test and uh essentially play games all night 😂) Link to comment Share on other sites More sharing options...
tjw101 Posted November 26, 2020 Share Posted November 26, 2020 Hey Inspectah - we are looking into this now! apologies for the delay Netduma Fraser 1 Link to comment Share on other sites More sharing options...
mannrs Posted November 26, 2020 Share Posted November 26, 2020 Hey @Inspectah, If you check out your http://mymodem.mymodem/ screen now, you should see Game Optimiser activated. You'll see a completion email come through in next 24 hours, we're investigating why its been slow to complete on your service. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Inspectah Posted November 26, 2020 Author Share Posted November 26, 2020 Cheers lads Link to comment Share on other sites More sharing options...
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