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About tjw101

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    Melbourne, Australia
  • Interests
    Games I am playing - Call of Duty: Modern Warfare, Destiny 2, Rocket League
    Current Platforms: Xbox One X
    Eagerly awaiting: PS5 and Xbox Series X
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    Console Gamer
    Mobile Gamer
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  1. @Entilzha can you activate ARC1839103407. Thanks
  2. Hey @Colin, @Entilzha has just checked and it looks like Game Optimiser is active on your gateway. Please let us know if this is not the case so we can fix it. Again, apologies for the radio silence.
  3. @djdan - you're on an older firmware. If you are okay to get manually updated by @Entilzha can do it. It will take you offline for approx 5 mins.
  4. Hey @Colin, apologies for the delay - I had some issues with notifications from the thread and my email. Are you able to access the 1 month offer via the My Telstra app?
  5. Hi @djdan, apologies for the delay - I am checking now to see if you're activated
  6. I've just asked the team to action this one - say tuned
  7. Hello! As per the interest, we have opened the beta for LH1000 devices. Please share your modem Serial Number (e.g. ARCXXXXXXXXXX) to get activated. There will still be some standard eligibility rules that apply (must be on NBN, no outstanding account payments). We will be manually activating Game Optimiser on your modem. Note an activation email will come through on November 10th, and from then you'll be able to cancel it (if you wish, hopefully not!) using your MyTelstra. Your modem login screen should then show Game Optimiser as Active, check out the user guide to get started: https://www.telstra.com/game-optimiser-user-guide Ping me on here if you want it removed before then and let us know in the forums how you go with it. Cheers Telstra Gaming Product Team
  8. Hi all, We are now able to start a 1 week Open Beta for Arcadyan (LH1000) devices. Please share your serial number if you want it to be activated.
  9. Hey guys, Starting a thread to get specific feedback on things you would like to see in the product, across both functionality and UX improvements. Not looking for bugs but changes/additions you would like to have access to. This will help us prioritize the backlog of enhancements we are currently curating for future releases. Thanks! I'll start - I want a dark theme.
  10. I've been testing the fresh LH100 firmware myself over the weekend - and its a lot better than it was a few weeks ago from my perspective. Once we have a production build, we will look to roll it out earlier to specific users first, so I will reach out to get a list of serial numbers to activate.
  11. I Neo, we've picked up this issue and are in the process of getting it fixed. Will provide an update here once its working. Thanks for the feedback.
  12. Thanks for the pick up @LordPaul - I'll make sure we add this bug fix into the next firmware update!
  13. Hi Neo, Technically LH100 is an alpha firmware, that users were not supposed to be able to access yet. We have done a closed beta for the LH100 and have an updated firmware that will start rolling out late October. Closer to that date, I'll get @Cameron and yourself added to the first cohort of customers that will get the update. I am using it now and its significantly better - we made a number of changes to the firmware since the version you are currently using.
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