csd1uk Posted November 23, 2020 Posted November 23, 2020 Hi Team I am unable to enable the Game Optimiser on this modem, and I do not have the Game Optimiser icon when I go to the web interface on the modem. Serial: CP2016RA3DE Firmware Vn: 18.1.c.0347-950-RC Technicolor DJA0231 Are you able to help me with understanding how I can enable this? I do also have a 2nd Telstra modem, the Arcadyan LH1000, if that is any better?
Administrators Netduma Fraser Posted November 23, 2020 Administrators Posted November 23, 2020 Hey, welcome to the forum! Sorry about that. I'll ping @tjw101 who should be able to get you activated.
csd1uk Posted November 23, 2020 Author Posted November 23, 2020 Thanks. I have noticed overnight my firmware has been updated to: 18.1.c.0543-950-RA
csd1uk Posted November 23, 2020 Author Posted November 23, 2020 Tried to turn on again and it keeps resetting to off, looking forward to getting this working!
mannrs Posted November 24, 2020 Posted November 24, 2020 Hi @csd1uk, checking your modem you are good to go now with that version. However the reason you arent having success with the MyTelstra sign up this morning is there appears to be an outstanding/open order on your account - once that clears your activation request will be able to go through. However since you are flush with modem choices, I would actually suggest connecting your Arcadyan LH1000 device's WAN port to your connected Technicolor, and leave it overnight to upgrade. The latest version 0.12.15r for Arcadyan is our latest public version, the Technicolor devices arent too far behind, a couple of weeks - but since you have a choice!
csd1uk Posted November 24, 2020 Author Posted November 24, 2020 Thanks @mannrs. Telstra don't seem to be able to tell me what orders I have open/outstanding, and they do not show on my account. I do already have the LH1000 set up in bridge mode and connected to the Technicolor, so I can get wifi throughout the house. Most gaming will be through wired connection to the LH1000 Hopefully Telstra can sort it soon! slightly frustrating
Inspectah Posted November 25, 2020 Posted November 25, 2020 Guys, I'm in the same boat, same modem as this guy, my firmware is updated, etc. Just found this thread now. Can i get some help please lads?
Administrators Netduma Fraser Posted November 25, 2020 Administrators Posted November 25, 2020 43 minutes ago, Inspectah said: Guys, I'm in the same boat, same modem as this guy, my firmware is updated, etc. Just found this thread now. Can i get some help please lads? Just to clarify, Game Optimiser has been activated but you don't have access?
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