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I Need Help

pandagotchu

By pandagotchu
in Netduma R2 Support

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BingBONG

BingBONG

Posted
Posted
On 11/16/2020 at 3:45 PM, Netduma Fraser said:

Unfortunately we weren't able to access you, it might be that your IP changed between your last post and when the dev checked or it could be the ISP is blocking 7777, would you be able to talk with them to check at all? 

Apologies for the delay, I ended up moving between now and the previous post and changed ISP's i just tried to update the firmware on my R2, but im using my own Arris Surfboard modem connected to the R2 now so the config changed my PC is hardwired to the NetDuma, is there anything else i need to change for them to investigate further

 

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Netduma Fraser

Netduma Fraser

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13 hours ago, JLit said:

Apologies for the delay, I ended up moving between now and the previous post and changed ISP's i just tried to update the firmware on my R2, but im using my own Arris Surfboard modem connected to the R2 now so the config changed my PC is hardwired to the NetDuma, is there anything else i need to change for them to investigate further

No worries at all! Make sure remote support is still enabled, disable IPv6 in WAN and LAN and we'll try to access again to apply a fix.

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BingBONG

BingBONG

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2 hours ago, Netduma Fraser said:

No worries at all! Make sure remote support is still enabled, disable IPv6 in WAN and LAN and we'll try to access again to apply a fix.

alright ipv6 is off in both and remote access is enabled :) thank you!

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BingBONG

BingBONG

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Posted

today i  lost internet, and after 2 hours of not being able to fix it, i had to do a hard reset on my R2, now i cant access the router settings through the dedicated IP. i have internet but i cant change my router settings now?

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Netduma Liam

Netduma Liam

Posted
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10 hours ago, JLit said:

today i  lost internet, and after 2 hours of not being able to fix it, i had to do a hard reset on my R2, now i cant access the router settings through the dedicated IP. i have internet but i cant change my router settings now?

Are you connected to the router via a wired connection now? 

To be clear, you are unable to access the interface via 192.168.77.1, or /dumaos/?

What error are you receiving in browser? Is it timing out or is it failing to authenticate?

Since you've reset the router, the login credentials will have gone back to the default on the bottom of the router.

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BingBONG

BingBONG

Posted
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2 hours ago, Netduma Liam said:

Are you connected to the router via a wired connection now? 

To be clear, you are unable to access the interface via 192.168.77.1, or /dumaos/?

What error are you receiving in browser? Is it timing out or is it failing to authenticate?

Since you've reset the router, the login credentials will have gone back to the default on the bottom of the router.

currently wired into LAN 1 and have internet for everything outside of DumaOS?? for both /dumaos/ and 192.168.77.1 returns the following:

This site can’t be reached

dumaos’s server IP address could not be found.

This site can’t be reached

192.168.77.1 took too long to respond.

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BingBONG

BingBONG

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1 minute ago, Netduma Fraser said:

Can you open Command Prompt on your PC and type:

ipconfig

and then press enter please and post the results here?

Can any devices access it, such as those connecting via WiFi?

Pm'd results- no, cant connect to wifi, im not seeing the wifi broadcasting at all. only hardwired works

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BingBONG

BingBONG

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32 minutes ago, JLit said:

Pm'd results- no, cant connect to wifi, im not seeing the wifi broadcasting at all. only hardwired works

I managed to factory reset again, this time it is back to factory settings(im not sure what happened the last time i reset)- is there any chance that a dev can assist with updating the firmware today? ipv6 is off for both lan and wan and remote access is enabled.

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BingBONG

BingBONG

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On 12/14/2020 at 11:28 AM, Netduma Fraser said:

Have you changed the LAN IP of the R2 at all? What is the IP you use to access the modem exactly? I'll ask if they can but I think it may have to be tomorrow.

I changed ISP's on 11/23/20 and since then have only factory reset the R2 on 12/14/20. i tried to update the firmware yesterday and received the incorrect signature issue again. I made sure that IPv6 is off  for both WAN and LAN and remote support is allowed. I have no idea what caused the issue which triggered the need for the factory reset.

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Netduma Fraser

Netduma Fraser

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1 hour ago, JLit said:

I changed ISP's on 11/23/20 and since then have only factory reset the R2 on 12/14/20. i tried to update the firmware yesterday and received the incorrect signature issue again. I made sure that IPv6 is off  for both WAN and LAN and remote support is allowed. I have no idea what caused the issue which triggered the need for the factory reset.

Very odd, please do let us know if it happens again. I've chased the team to get the fix sent, hoping for tomorrow.

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BingBONG

BingBONG

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On 12/15/2020 at 2:39 PM, Netduma Fraser said:

Very odd, please do let us know if it happens again. I've chased the team to get the fix sent, hoping for tomorrow.

My router and internet are now not working, I have no connection on LAN (won’t even load 192.168.77.1). If I plug into the modem directly i have internet. This is the second time this has happened and I don’t want to factory reset before we address it. Is it possible the devs tried to upgrade the firmware and it isn’t working? Do I need a new R2??

 

zero settings have changed since last night around 2am when it was working fine. 10:40am today it went out. 

97E2C341-4ACB-484E-800C-5254942A6AEE.jpeg

6F42F366-6B04-48E4-AD5F-9C53B854B779.jpeg

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Netduma Fraser

Netduma Fraser

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They weren't able to access you so I think the best bet would be to get you a replacement. Please email [email protected] with a link to this topic and your order number and say we recommend that. You should then be able to upgrade on the new router.

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BingBONG

BingBONG

Posted
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6 minutes ago, Netduma Fraser said:

They weren't able to access you so I think the best bet would be to get you a replacement. Please email [email protected] with a link to this topic and your order number and say we recommend that. You should then be able to upgrade on the new router.

Understood. Thank you

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BingBONG

BingBONG

Posted
Posted
On 12/17/2020 at 11:28 AM, Netduma Fraser said:

They weren't able to access you so I think the best bet would be to get you a replacement. Please email [email protected] with a link to this topic and your order number and say we recommend that. You should then be able to upgrade on the new router.

@Netduma Fraser Thank you for all of your help, honestly extremely quick and clear instruction to assist with troubleshooting. I just received my new R2 today and upgraded it immediately without any issues. 

@Netduma LiamThank you for the extremely fast shipping and replacement R2. Would you like me to send back the malfunctioning R2 so your team can inspect what went wrong?  I have the original box it was shipped in and can drop that off to a carrier if you send me a label. 

 

Overall, thanks for all the help, looking forward to seeing your company and the RAPP features expand! 

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Netduma Fraser

Netduma Fraser

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17 minutes ago, BingBONG said:

@Netduma Fraser Thank you for all of your help, honestly extremely quick and clear instruction to assist with troubleshooting. I just received my new R2 today and upgraded it immediately without any issues. 

@Netduma LiamThank you for the extremely fast shipping and replacement R2. Would you like me to send back the malfunctioning R2 so your team can inspect what went wrong?  I have the original box it was shipped in and can drop that off to a carrier if you send me a label. 

Overall, thanks for all the help, looking forward to seeing your company and the RAPP features expand! 

Great to hear that, thanks for the update! Send us an email back and ask but generally they would have mentioned it if they wanted you to send it back.

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Ameryjr

Ameryjr

Posted
Posted
On 11/4/2020 at 4:39 AM, Netduma Fraser said:

Hey, welcome to the forum!

Sorry to hear you're having this issue. Reboot the router and then immediately try to upgrade please.

im having this exact issue as well fraser, im on the netduma r1 on version 207

my geo filter wouldnt work after i rebooted my router, so i factory reset the router, still had the same issue, geo filter uncaught undefined, i tried to redownload the firmware but my router keeps saying the file is invalid. my pc i usually use tanked on me so i bought this laptop hoping i wouldnt have this issue and i still do. anyway i can get a dev to upgrade my router? im not really upgrading it im just redownloading the firmware to fix my geo filter from not working, i have been emailing netduma (liam has been responding and asked me to redownload firmware and i will be fine)  i am at a lost now! i have no geo filter the software wont load and keeps getting error codes to contact you guys, as well as not being able to upgrade my router due to an invalid signature, rapps on 5 instead of 3, ive done everything that usually would resolve this issue, but i believe its time to pass this one onto the big boys... 

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Netduma Fraser

Netduma Fraser

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9 hours ago, Ameryjr said:

im having this exact issue as well fraser, im on the netduma r1 on version 207

my geo filter wouldnt work after i rebooted my router, so i factory reset the router, still had the same issue, geo filter uncaught undefined, i tried to redownload the firmware but my router keeps saying the file is invalid. my pc i usually use tanked on me so i bought this laptop hoping i wouldnt have this issue and i still do. anyway i can get a dev to upgrade my router? im not really upgrading it im just redownloading the firmware to fix my geo filter from not working, i have been emailing netduma (liam has been responding and asked me to redownload firmware and i will be fine)  i am at a lost now! i have no geo filter the software wont load and keeps getting error codes to contact you guys, as well as not being able to upgrade my router due to an invalid signature, rapps on 5 instead of 3, ive done everything that usually would resolve this issue, but i believe its time to pass this one onto the big boys... 

I will respond to your topic here: 

https://forum.netduma.com/topic/39489-uncaught-undefined-geo-filter-invalid-firmware-signature/

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