SocomRaised Posted October 6, 2020 Share Posted October 6, 2020 Hello, I recently started having issues with my xr500, where the Eth1-Eth4 lights went from white, to orange. I noticed when they turn orange, they stay orange until I turn the router off/on. When the light is orange I notice I get really slow download speeds. Any help would be appreciated. Sorry in advance if this has already been discussed, I tried looking prior to making this thread. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 Orange/amber does indicate that the speeds are around 100Mbps. If you do a speed test is that the maximum you get? What do you get through WiFi? Link to comment Share on other sites More sharing options...
SocomRaised Posted October 6, 2020 Author Share Posted October 6, 2020 I just did a speedtest through my iphone and my speeds are what they should be. download 400 and upload 20. When i do a speedtest on my MAC, that's hard wired to my xr500, I get about 70 download and 20 upload Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 59 minutes ago, Steve said: I just did a speedtest through my iphone and my speeds are what they should be. download 400 and upload 20. When i do a speedtest on my MAC, that's hard wired to my xr500, I get about 70 download and 20 upload If you try the one of the same cables that you're connected to the XR with and connect it to your Mac direct to your modem what speeds do you get? Link to comment Share on other sites More sharing options...
SocomRaised Posted October 6, 2020 Author Share Posted October 6, 2020 Ok so just connected the exact cable that was in my mac to my router and connected it from my mac to my modem and I got about 320 download and 20 upload. So about the speeds I should be getting. Atleast we know this is issue is coming from my router and not my internet right? Link to comment Share on other sites More sharing options...
SocomRaised Posted October 6, 2020 Author Share Posted October 6, 2020 Also, as i reconnected the cable to my mac and router, the light turned white and I am getting normal speeds. But I know thats only for a short period of time then itll turn orange again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 Okay interesting, thank you for trying that. Does it happen at the same time every day or after a certain amount of time at all? When it next happens could you note what was happening on the network and also look in the log file for entries around that time please? Link to comment Share on other sites More sharing options...
SocomRaised Posted October 6, 2020 Author Share Posted October 6, 2020 Where can i check the log files? I noticed it happened yesterday when I was playing online on my playstation. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 You can check the logs on the System Information page. Anything else happening on the network? Link to comment Share on other sites More sharing options...
SocomRaised Posted October 6, 2020 Author Share Posted October 6, 2020 Ok, as soon as it turns orange again I will check that out. I have a few TVS, playstation, Security cameras (ring and arlo), alexa, and my cell phone connected to the network. Speaking of which, my Arlo security camera and PS2 are also both hard wires to the router. Those 2 are always amber. Is that normal? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 7, 2020 Administrators Share Posted October 7, 2020 11 hours ago, Steve said: Ok, as soon as it turns orange again I will check that out. I have a few TVS, playstation, Security cameras (ring and arlo), alexa, and my cell phone connected to the network. Speaking of which, my Arlo security camera and PS2 are also both hard wires to the router. Those 2 are always amber. Is that normal? Great thank you. I believe for those two it is normal, they're not able to achieve above 100Mbps. Link to comment Share on other sites More sharing options...
SocomRaised Posted October 7, 2020 Author Share Posted October 7, 2020 orange asDASSADSAASDSASADASDAS 7 hours ago, Netduma Fraser said: Great thank you. I believe for those two it is normal, they're not able to achieve above 100Mbps. So just turned orange again, here's a photo of my most recent log. I removed my ip address n mac address. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 7, 2020 Administrators Share Posted October 7, 2020 The only thing there that I could see affecting it is possibly IPv6. Disable this both in LAN and WAN and see if that helps. Link to comment Share on other sites More sharing options...
SocomRaised Posted October 7, 2020 Author Share Posted October 7, 2020 3 hours ago, Netduma Fraser said: The only thing there that I could see affecting it is possibly IPv6. Disable this both in LAN and WAN and see if that helps. Where's the ipv6 in LAN and WAN? I only see it in advanced settings and it shows "Internet connection type:disabled" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 Okay great that's disabled fully. Could you try the 3.0 beta please and see if that resolves it? https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Latest-firmware-download/td-p/1976833/jump-to/first-unread-message Link to comment Share on other sites More sharing options...
SocomRaised Posted October 9, 2020 Author Share Posted October 9, 2020 14 hours ago, Netduma Fraser said: Okay great that's disabled fully. Could you try the 3.0 beta please and see if that resolves it? https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/Latest-firmware-download/td-p/1976833/jump-to/first-unread-message I clicked download. I tried opening it on my comp and it says image not recognized? Not sure if its a different download for a MAC? Or how can i verify if I downloaded it correctly? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2020 Administrators Share Posted October 9, 2020 9 hours ago, Steve said: I clicked download. I tried opening it on my comp and it says image not recognized? Not sure if its a different download for a MAC? Or how can i verify if I downloaded it correctly? You have to extract the .img file from the zip and then you upload it on the router interface in Settings > Administration Link to comment Share on other sites More sharing options...
SocomRaised Posted October 9, 2020 Author Share Posted October 9, 2020 6 hours ago, Netduma Fraser said: You have to extract the .img file from the zip and then you upload it on the router interface in Settings > Administration Got it, thank you. Up top it shows 3.0 beta so I'm good. Ill see how this goes. Any other recommendations if this doesn't work? Or do you think is it defective? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 9, 2020 Administrators Share Posted October 9, 2020 56 minutes ago, Steve said: Got it, thank you. Up top it shows 3.0 beta so I'm good. Ill see how this goes. Any other recommendations if this doesn't work? Or do you think is it defective? If it doesn't work then it is possibly a firmware issue, we can look into it to say either way. Link to comment Share on other sites More sharing options...
SocomRaised Posted October 9, 2020 Author Share Posted October 9, 2020 2 hours ago, Netduma Fraser said: If it doesn't work then it is possibly a firmware issue, we can look into it to say either way. Cool, thank you, will let you know by the end of the day how it goes. Link to comment Share on other sites More sharing options...
SocomRaised Posted October 10, 2020 Author Share Posted October 10, 2020 So just now it did it again. Any other recommendations? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 I have let our team know so we can look into it. Do you have any other ethernet cables that you can try as usually that is the cause. Link to comment Share on other sites More sharing options...
SocomRaised Posted October 11, 2020 Author Share Posted October 11, 2020 18 hours ago, Netduma Fraser said: I have let our team know so we can look into it. Do you have any other ethernet cables that you can try as usually that is the cause. Yeah I do, Ill go ahead and try that and update you after this weekend. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
SocomRaised Posted October 15, 2020 Author Share Posted October 15, 2020 On 10/10/2020 at 5:15 AM, Netduma Fraser said: I have let our team know so we can look into it. Do you have any other ethernet cables that you can try as usually that is the cause. Quick update, it might have been the ethernet cable. I changed it yesterday morning and haven't had an issue! I was using a cat 7 Gold tip.Not sure if you've ever experienced these issues with that ethernet before?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Brilliant to hear that! Yes the ethernet cable is usually the issue in this kind of scenario but not always, glad it was a simple solution for you! Link to comment Share on other sites More sharing options...
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