Sebashian Posted September 22, 2020 Author Share Posted September 22, 2020 how long do you think the devs will take to fix it? like idky theres even stuff wrong with the router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22, 2020 Administrators Share Posted September 22, 2020 21 minutes ago, Sebashian said: how long do you think the devs will take to fix it? like idky theres even stuff wrong with the router It really depends, they may not be able to fix it remotely - most likely outcome. In which case we can get you a replacement instead. Link to comment Share on other sites More sharing options...
Sebashian Posted September 24, 2020 Author Share Posted September 24, 2020 any updates? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 24, 2020 Administrators Share Posted September 24, 2020 36 minutes ago, Sebashian said: any updates? I think go ahead and email [email protected] with your order number and link to this topic and we can see about the replacement. Link to comment Share on other sites More sharing options...
Josh Savoni Posted September 24, 2020 Share Posted September 24, 2020 Im having the same issue. I connected my router, I do have internet connection, but am unable to access the interface.... The setup wizard never prompted. I guess ill have to hook up my old router for now as I need this for work tomorrow. Disappointed and frustrated at how much of a pain this setup is. many hours of trying to set this up my experience just got worse. I reset and unplugged the router numerous times including my modem. I entered the IP address manually, and I only also lost connection wired into my desktop. i did however unplug all other devices from the router, and not able to connect to the WiFi, noticed that when I plugged back in my 1 Ethernet cable to my desktop into port 1, the light for port four lite up. When I plugged it into port two, port light three lite up, and when plugged into port 3, port two lite up. I do believe my router is defective. Thankfully I didn’t purchase a new router because my old one didn’t work. I hooked that back up so I could work tomorrow 😛 I would still love to give this router a try! Hopefully I can get a replacement and have a great experience!! I even called my tech buddy who knows everything about computer and I won’t say what he said, but he said I should try and return it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2020 Administrators Share Posted September 25, 2020 15 hours ago, Josh Savoni said: Im having the same issue. I connected my router, I do have internet connection, but am unable to access the interface.... The setup wizard never prompted. I guess ill have to hook up my old router for now as I need this for work tomorrow. Disappointed and frustrated at how much of a pain this setup is. many hours of trying to set this up my experience just got worse. I reset and unplugged the router numerous times including my modem. I entered the IP address manually, and I only also lost connection wired into my desktop. i did however unplug all other devices from the router, and not able to connect to the WiFi, noticed that when I plugged back in my 1 Ethernet cable to my desktop into port 1, the light for port four lite up. When I plugged it into port two, port light three lite up, and when plugged into port 3, port two lite up. I do believe my router is defective. Thankfully I didn’t purchase a new router because my old one didn’t work. I hooked that back up so I could work tomorrow 😛 I would still love to give this router a try! Hopefully I can get a replacement and have a great experience!! I even called my tech buddy who knows everything about computer and I won’t say what he said, but he said I should try and return it. Hey, welcome to the forum! Sorry to hear you're having this issue. What happens when you try to access via 192.168.77.1 or http://dumaos ? Have you ever used a DumaOS router before? Link to comment Share on other sites More sharing options...
Sebashian Posted September 27, 2020 Author Share Posted September 27, 2020 I dont know how to email them can you do it for me and keep my updated please that would be much faster Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 27, 2020 Administrators Share Posted September 27, 2020 On 9/27/2020 at 6:16 AM, Sebashian said: I dont know how to email them can you do it for me and keep my updated please that would be much faster All you need to do is email [email protected] with your order number and link to this topic and we can see about the replacement. I can't email for you or do it for you as you are the buyer. Link to comment Share on other sites More sharing options...
Sebashian Posted September 27, 2020 Author Share Posted September 27, 2020 Do what? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 28, 2020 Administrators Share Posted September 28, 2020 On 9/28/2020 at 12:05 AM, Sebashian said: Do what? Email [email protected] with your order number and link to this topic and we can see about the replacement. Link to comment Share on other sites More sharing options...
Sebashian Posted September 28, 2020 Author Share Posted September 28, 2020 Okay i emailed them, my router is acting slower than normal i dont know what it could be like at first it was so fast youtube would load super fast but now its taking some time Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 theres too many problems with this router i honestly wished i never bought it I want to give it a try but i cant even access the features the routers internet is not even that good almost the same shit I have 300mps or download and upload and still like Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted September 29, 2020 Administrators Share Posted September 29, 2020 Hi there - we will be getting a replacement out to you today. Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 okay thannk you ill try this one out hopefully its fast and I can access the features Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 when will i get the router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2020 Administrators Share Posted September 29, 2020 They'll send it today so will be within the next few days, you should get a tracking email as well when we've shipped it in the next few hours. Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 can it be any sooner because this router took 1 day to ship and I kinda liked that now its going to take a few days Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2020 Administrators Share Posted September 29, 2020 15 minutes ago, Sebashian said: can it be any sooner because this router took 1 day to ship and I kinda liked that now its going to take a few days I said a few days to account for any delays but it will be sent with 1 day shipping. Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 oh ok great so he said its being shipped out today so will it be here today its 9:39am for me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2020 Administrators Share Posted September 29, 2020 No, it should arrive tomorrow, we're based in the UK. Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 oh okay Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 by any chance do you have any idea how to add more bandwidth to something? like a game for example Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2020 Administrators Share Posted September 29, 2020 17 minutes ago, Sebashian said: by any chance do you have any idea how to add more bandwidth to something? like a game for example Gaming doesn't require much bandwidth but you can use Bandwidth Allocation on the QoS page to apply bandwidth to a specific device or an Application such as gaming. Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 ok yea thats with the features for the duma router Link to comment Share on other sites More sharing options...
Sebashian Posted September 29, 2020 Author Share Posted September 29, 2020 do you have any idea what time this router will get to me tomorrow? Link to comment Share on other sites More sharing options...
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