Cant Accesss DumaOS/ or by using the ip

[Sebashian]

how long do you think the devs will take to fix it? like idky theres even stuff wrong with the router

[Netduma Fraser]

21 minutes ago, Sebashian said:

how long do you think the devs will take to fix it? like idky theres even stuff wrong with the router

It really depends, they may not be able to fix it remotely - most likely outcome. In which case we can get you a replacement instead.

[Sebashian]

any updates?

[Netduma Fraser]

36 minutes ago, Sebashian said:

any updates?

I think go ahead and email [email protected] with your order number and link to this topic and we can see about the replacement.

[Josh Savoni]

Im having the same issue. I connected my router, I do have internet connection, but am unable to access the interface.... The setup wizard never prompted. I guess ill have to hook up my old router for now as I need this for work tomorrow. Disappointed and frustrated at how much of a pain this setup is.

many hours of trying to set this up my experience just got worse. I reset and unplugged the router numerous times including my modem. I entered the IP address manually, and I only also lost connection wired into my desktop. 
i did however unplug all other devices from the router, and not able to connect to the WiFi, noticed that when I plugged back in my 1 Ethernet cable to my desktop into port 1, the light for port four lite up. When I plugged it into port two, port light three lite up, and when plugged into port 3, port two lite up. I do believe my router is defective. Thankfully I didn’t purchase a new router because my old one didn’t work. I hooked that back up so I could work tomorrow 😛 I would still love to give this router a try! Hopefully I can get a replacement and have a great experience!! I even called my tech buddy who knows everything about computer and I won’t say what he said, but he said I should try and return it. 

[Netduma Fraser]

15 hours ago, Josh Savoni said:

Im having the same issue. I connected my router, I do have internet connection, but am unable to access the interface.... The setup wizard never prompted. I guess ill have to hook up my old router for now as I need this for work tomorrow. Disappointed and frustrated at how much of a pain this setup is.

many hours of trying to set this up my experience just got worse. I reset and unplugged the router numerous times including my modem. I entered the IP address manually, and I only also lost connection wired into my desktop. 
i did however unplug all other devices from the router, and not able to connect to the WiFi, noticed that when I plugged back in my 1 Ethernet cable to my desktop into port 1, the light for port four lite up. When I plugged it into port two, port light three lite up, and when plugged into port 3, port two lite up. I do believe my router is defective. Thankfully I didn’t purchase a new router because my old one didn’t work. I hooked that back up so I could work tomorrow 😛 I would still love to give this router a try! Hopefully I can get a replacement and have a great experience!! I even called my tech buddy who knows everything about computer and I won’t say what he said, but he said I should try and return it. 

Hey, welcome to the forum!

Sorry to hear you're having this issue. What happens when you try to access via 192.168.77.1 or http://dumaos ? Have you ever used a DumaOS router before? 

[Sebashian]

I dont know how to email them can you do it for me and keep my updated please that would be much faster

[Netduma Fraser]

On 9/27/2020 at 6:16 AM, Sebashian said:

I dont know how to email them can you do it for me and keep my updated please that would be much faster

All you need to do is email [email protected] with your order number and link to this topic and we can see about the replacement.

I can't email for you or do it for you as you are the buyer.

[Sebashian]

Do what?

[Netduma Fraser]

On 9/28/2020 at 12:05 AM, Sebashian said:

Do what?

Email [email protected] with your order number and link to this topic and we can see about the replacement.

[Sebashian]

Okay i emailed them, my router is acting slower than normal i dont know what it could be like at first it was so fast youtube would load super fast but now its taking some time 

[Sebashian]

theres too many problems with this router i honestly wished i never bought it I want to give it a try but i cant even access the features the routers internet is not even that good almost the same shit I have 300mps or download and upload and still like 

[Netduma Admin]

Hi there - we will be getting a replacement out to you today.

[Sebashian]

okay thannk you ill try this one out hopefully its fast and I can access the features

[Sebashian]

when will i get the router

[Netduma Fraser]

They'll send it today so will be within the next few days, you should get a tracking email as well when we've shipped it in the next few hours.

[Sebashian]

can it be any sooner because this router took 1 day to ship and I kinda liked that now its going to take a few days 

[Netduma Fraser]

15 minutes ago, Sebashian said:

can it be any sooner because this router took 1 day to ship and I kinda liked that now its going to take a few days 

I said a few days to account for any delays but it will be sent with 1 day shipping.

[Sebashian]

oh ok great so he said its being shipped out today so will it be here today its 9:39am for me 

[Netduma Fraser]

No, it should arrive tomorrow, we're based in the UK.

[Sebashian]

oh okay 

[Sebashian]

by any chance do you have any idea how to add more bandwidth to something? like a game for example

[Netduma Fraser]

17 minutes ago, Sebashian said:

by any chance do you have any idea how to add more bandwidth to something? like a game for example

Gaming doesn't require much bandwidth but you can use Bandwidth Allocation on the QoS page to apply bandwidth to a specific device or an Application such as gaming.

[Sebashian]

ok yea thats with the features for the duma router

[Sebashian]

do you have any idea what time this router will get to me tomorrow?