mohands Posted August 9, 2020 Share Posted August 9, 2020 I was lucky to get my Netduma R2 shipped last Thursday, but now the shipment is on hold with DHL. I have contacted them, and they informed me that the shipment is missing the Invoice. So. please consider this urgently. I am afraid that it may get delayed more than expected delivery times as I will not be available after this time. please help me. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted August 9, 2020 Share Posted August 9, 2020 8 minutes ago, mohands said: I was lucky to get my Netduma R2 shipped last Thursday, but now the shipment is on hold with DHL. I have contacted them, and they informed me that the shipment is missing the Invoice. So. please consider this urgently. I am afraid that it may get delayed more than expected delivery times as I will not be available after this time. please help me. Without the invoice you cant prove the value, you also cant really prove you are the person its intended for as showing them your invoice proves nothing really. Customs may keep that if there is a problem with the label but it could take while. I would email Netduma or contact. Contacting DHL yourself wont help sadly it has the shipper which is Netduma. @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 9, 2020 Administrators Share Posted August 9, 2020 29 minutes ago, mohands said: I was lucky to get my Netduma R2 shipped last Thursday, but now the shipment is on hold with DHL. I have contacted them, and they informed me that the shipment is missing the Invoice. So. please consider this urgently. I am afraid that it may get delayed more than expected delivery times as I will not be available after this time. please help me. Hi there - we’ve provided this to DHL so it’s on the move. We use digital invoices but for some reason, DHL needed a paper copy for your country. All sorted now so should hopefully be with you soon. Thank you for ordering! Zippy 1 Link to comment Share on other sites More sharing options...
mohands Posted August 9, 2020 Author Share Posted August 9, 2020 24 minutes ago, Killhippie said: Without the invoice you cant prove the value, you also cant really prove you are the person its intended for as showing them your invoice proves nothing really. Customs may keep that if there is a problem with the label but it could take while. I would email Netduma or contact. Contacting DHL yourself wont help sadly it has the shipper which is Netduma. @Netduma Fraser I contacted them in order to know why it is on hold? fortunately, they told me the reasons, and off course I know it's the shipper side. that's why I posted here about the problem. Link to comment Share on other sites More sharing options...
mohands Posted August 9, 2020 Author Share Posted August 9, 2020 2 minutes ago, Netduma Admin said: Hi there - we’ve provided this to DHL so it’s on the move. We use digital invoices but for some reason, DHL needed a paper copy for your country. All sorted now so should hopefully be with you soon. Thank you for ordering! thank you so much. So, I think it will be with them tomorrow as today is holiday in UK. so it will take until next Thursday. ;( Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted August 9, 2020 Administrators Share Posted August 9, 2020 3 minutes ago, mohands said: thank you so much. So, I think it will be with them tomorrow as today is holiday in UK. so it will take until next Thursday. ;( It was dispatched on Thursday so will be on the move tonight from its current location. It should be with you earlier than that all things being equal - only issue is COVID has slowed down delivery times for everyone. But hopefully it will be with you very soon Zippy 1 Link to comment Share on other sites More sharing options...
mohands Posted August 10, 2020 Author Share Posted August 10, 2020 new update. my shipment on DHl is mentioned that it has been delivered. I called directly DHL, and they told me that it has been returned to the shipper. what is going on? please explain. Link to comment Share on other sites More sharing options...
mohands Posted August 10, 2020 Author Share Posted August 10, 2020 I got frustrated from that. firstly, the shipment got delayed, and now you returned it back Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2020 Administrators Share Posted August 10, 2020 It arrived back to us this morning, we didn't ask for them to do so but they were quick to send it back even after receiving the invoice so not sure why that occurred. We’ve got the invoice ready so we will send the router back out today. Please email [email protected] and we will give you a refund for the shipping cost. Sorry for the inconvenience but hopefully it'll be with you soon! Link to comment Share on other sites More sharing options...
mohands Posted August 10, 2020 Author Share Posted August 10, 2020 3 minutes ago, Netduma Fraser said: It arrived back to us this morning, we didn't ask for them to do so but they were quick to send it back even after receiving the invoice so not sure why that occurred. We’ve got the invoice ready so we will send the router back out today. Please email [email protected] and we will give you a refund for the shipping cost. Sorry for the inconvenience but hopefully it'll be with you soon! Thanks Bro. But you need first to know why did they return it back before sending it again. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted August 10, 2020 Share Posted August 10, 2020 25 minutes ago, mohands said: Thanks Bro. But you need first to know why did they return it back before sending it again. I think its an automatic process Mohands when information is missing. I had something similar with a Voodoo computer from Canada many many years back. Hopefully it will be with you very soon now all the information is together . Link to comment Share on other sites More sharing options...
mohands Posted August 10, 2020 Author Share Posted August 10, 2020 1 minute ago, Killhippie said: I think its an automatic process Mohands when information is missing. I had something similar with a Voodoo computer from Canada many many years back. Hopefully it will be with you very soon now all the information is together . No. it is confirmed that they returned it back. Now, it will be dispatched again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2020 Administrators Share Posted August 10, 2020 28 minutes ago, mohands said: Thanks Bro. But you need first to know why did they return it back before sending it again. Yes it looks like it was related to the invoice but we're making sure to send that with it this time. mohands 1 Link to comment Share on other sites More sharing options...
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