Netduma r2

[Rodney Rosado3]

Auto setup bug in congestion control 

[Netduma Admin]

Hi Rodney - could you let us know the bug you are seeing so we can look into it? Thanks

[Rodney Rosado3]

I test my connection it freezes in test 3 

[Guest Killhippie]

1 hour ago, Rodney Rosado3 said:

I test my connection it freezes in test 3 

What is the name of the test, Rodney

[Netduma Fraser]

Could you provide us with a screenshot or even better a small video of what you're seeing? What web browser are you using? 

When it freezes are you able to cancel it or is the box stuck there?

[Rodney Rosado3]

Just been freezing on this test

[Rodney Rosado3]

[Netduma Fraser]

You said previously it freezes on the 3rd test, does it just occur randomly on any test? What web browser/operating system are you using for your PC? 

[Rodney Rosado3]

Any test I'm using Google chrome 

[Rodney Rosado3]

Using windows 10

[Netduma Fraser]

Okay thank you, could you try a reboot and see if it will allow you to complete the test after that please?

[Rodney Rosado3]

I'll try that 

Getting same results 

[Newfoundland]

Try turning your QoS off and test again. 
When you first got the R2 online did you try the speedtest or did you alter various settings first?

[Rodney Rosado3]

I alter settings first then speedtest

Getting the same thing with it off

[Newfoundland]

22 minutes ago, Rodney Rosado3 said:

I alter settings first then speedtest

If it were me I would be thinking let’s try another browser just in case, if that failed I would be resetting the router using the rear pin and I would get the router to connect online and before I alter anything I would run the test again. Along with a reset I would clear my browsers cache too. A nice fresh start.
if it worked I would then slowly set the router up  one step at a time and would be testing after each alteration/step until the test failed and then look at what I last adjusted. 

 

[Netduma Fraser]

Have you completely disabled QoS by doing so in the Congestion Control 3 line option menu by any chance? As you would need that enabled, otherwise some good suggestions above.

[Rodney Rosado3]

Yes I disabled qos same results I'll hard reset the router to see if it fixes the issue 

[Rodney Rosado3]

I have my r2 connect to my ont from frontier fios as well I'll be home and let you know if its work correctly 

[Netduma Fraser]

Thanks for the information, did the factory reset fix the issue?

[Rodney Rosado3]

I factory reset its working  guys 😄 it gave me a scare I cleaned my browser as well

[Rodney Rosado3]

[Newfoundland]

That’s great, it was probably a glitch that just needed the good old reset.

if you notice it again after altering your settings it’s a case of tracking down what you did last that caused the issue but hopefully it was just a gremlin in the works.

[Netduma Fraser]

That's great to hear, thanks for letting us know! Do notify us if it happens again!

[Rodney Rosado3]

4 hours ago, Netduma Fraser said:

That's great to hear, thanks for letting us know! Do notify us if it happens again!

I'll let you know guys 😁